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PERFORMANCE MANAGEMENT SYSTEM
MEANING OF THE TERM “PERFORMANCE” ,[object Object],[object Object],[object Object]
SCOPE OF PERFORMANCE MANAGEMENT SYSTEM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OBJECTIVES OF PERFORMANCE MANAGEMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PRE-REQUISITES OF PMS PROCESS ,[object Object],[object Object],Pay
PHASES OF PERFORMANCE MANAGEMENT SYSTEM
PHASE 1 ,[object Object],[object Object],[object Object],[object Object]
PHASE 2 ,[object Object],[object Object],[object Object],[object Object],[object Object]
PHASE 3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ADDRESSING POOR PERFORMANCE ,[object Object],[object Object],[object Object],[object Object],[object Object]
SUPPORTING EMPLOYEE DEVELOPMENT ,[object Object]
TRANSITIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PERFORMANCE MANAGEMENT CYCLE ,[object Object],[object Object],[object Object],[object Object],[object Object]
Plan-Do-Review-Revise Cycle of Performance Management Plan-Do-Review-Revise Cycle of Performance Management takes place at various levels over different timescales
PLANNING ,[object Object],[object Object]
DOING ,[object Object],[object Object]
REVIEW ,[object Object],[object Object]
Acting (Performance Evaluation) ,[object Object]
HIERARCHY OF PERFORMANCE INDICATORS
POTENTIAL PERFORMANCE MANAGEMENT DRIVERS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Performance Culture •  Coworker Involvement •  Diffuse decision making  authority •  Risk taking •  Coworker cohesion •  Innovation •  Flexibility •  Differential treatment  of best and worst  Performers •  Internal Communication •  Future orientation Informal Performance Feedback •  Emphasis on amount of effort put  into the job •  Emphasis on performance strengths •  Emphasis on performance weaknesses •  Emphasis on personality strengths •  Emphasis on personality weaknesses •  Emphasis on skills and behaviors  needed in the future •  Emphasis on specific suggestions for doing the job better •  Fairness and accuracy of informal  Feedback •  Feedback that helps employees do  their jobs better •  Immediate versus delayed feedback •  Manager likelihood to volunteer  Informal feedback •  Method of delivering informal  feedback (e.g., face-to-face, in writing) •  Manager knowledgeable about  Employee performance Performance Management System •  Challenge and applicability of development plan •  Employees’ accountability for “things that matter” •  Employee understanding of how system works •  Employee understanding of performance standards •  Extent to which employees receive performance  ratings they deserve •  Fairness of performance standards •  Link between performance management system and organizational strategy •  Number of formal reviews received each year •  Presence of multi rater feedback •  Presence of employee development plan •  Presence of procedures for handling grievances with performance reviews •  System credibility  •  Use of rank-ordering
POTENTIAL PERFORMANCE MANAGEMENT DRIVERS Manager–Employee Interaction •  Breaks down projects into manageable components •  Clearly communicates expectations •  Creates work plans and timetables •  Diffuses unhealthy rivalries or competition among team  members •  Encourages employees to be positive and enthusiastic  about work •  Expresses confidence in employees’ ability to do job •  Helps team get started on a new project •  Helps attain needed information, resources and Technology •  Helps find solutions to problems at work •  Holds people accountable •  Identifies or removes unnecessary barriers at work  (such as unnecessary rules or regulations) •  Listens carefully to views and opinions •  Measures performance and results •  Persuades and encourages others to move in a desired  direction •  Recognizes and rewards achievement •  Translates long-term goals into step-by-step plans •  Makes frequent changes to projects and assignments Job Opportunities On-the-Job Development Opportunities Opportunity to: •  Spend time with a professional coach •  Do challenging and leading-edge work •  Experiment and take risks •  Have significant accountability and responsibility •  Help launch a new business, initiative, or program •  Help turn around struggling business •  Work with a mentor •  Be promoted •  Work for strong senior executive team •  Work in a different country •  Work in a variety of jobs/roles •  Work in new business units •  Work in new functional areas •  Work on the things you do best •  Work with a diverse group of people Training •  Training content –  Business (e.g., accounting, finance) –  Diversity –  IT –  Leadership –  New employee orientation –  People management (e.g., communication, teambuilding) –  Process management (e.g., managing timelines or budgets, resource allocation) –  Product –  Quality control –  Sales –  Technical –  Other Day-to-Day Work •  Challenge of projects and assignments •  Connection between successful project  completion  and incentives such as the  following: –  Size of annual merit increase –  Size of annual bonus –  Opportunity for higher performance rating –  Opportunity for promotion –  Raise in base salary •  Employee influence in selecting projects •  Employees’ personal enjoyment of their work •  Employee understanding of connections  between day-to-day work and organizational  strategy •  Employee understanding of how to complete projects and assignments •  Importance of projects to business unit and Organization •  Importance of projects and assignments to  employees’ long-term careers •  Importance of projects and assignments to  employees’ personal development •  Number of projects and assignments •  Time to complete projects and assignments
TARGETING IMPROVEMENT ,[object Object],[object Object],[object Object],[object Object],Improvement
PERFORMANCE MANAGEMENT TO PERFORMANCE IMPROVEMENT ,[object Object],From Performance Management to Performance Improvement Organization Manager Performance Management System Informal Feedback Formal Review Manager- Employee interaction
[object Object],From Performance Management To Performance Improvement Identifying the True Drivers of Performance Leveraging Practices That Drive High Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FACTORS TO BE CONSIDERED WHEN SEEKING PERFORMANCE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HANDLING GRIEVANCES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HANDLING GRIEVANCES ,[object Object],[object Object]
GRIEVANCE PROCEDURE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
GRIEVANCE STAGES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
GRIEVANCE STAGES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
REFERENCE ,[object Object],[object Object],[object Object]

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Performance Management System

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  • 6. PHASES OF PERFORMANCE MANAGEMENT SYSTEM
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  • 14. Plan-Do-Review-Revise Cycle of Performance Management Plan-Do-Review-Revise Cycle of Performance Management takes place at various levels over different timescales
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  • 21. POTENTIAL PERFORMANCE MANAGEMENT DRIVERS Manager–Employee Interaction • Breaks down projects into manageable components • Clearly communicates expectations • Creates work plans and timetables • Diffuses unhealthy rivalries or competition among team members • Encourages employees to be positive and enthusiastic about work • Expresses confidence in employees’ ability to do job • Helps team get started on a new project • Helps attain needed information, resources and Technology • Helps find solutions to problems at work • Holds people accountable • Identifies or removes unnecessary barriers at work (such as unnecessary rules or regulations) • Listens carefully to views and opinions • Measures performance and results • Persuades and encourages others to move in a desired direction • Recognizes and rewards achievement • Translates long-term goals into step-by-step plans • Makes frequent changes to projects and assignments Job Opportunities On-the-Job Development Opportunities Opportunity to: • Spend time with a professional coach • Do challenging and leading-edge work • Experiment and take risks • Have significant accountability and responsibility • Help launch a new business, initiative, or program • Help turn around struggling business • Work with a mentor • Be promoted • Work for strong senior executive team • Work in a different country • Work in a variety of jobs/roles • Work in new business units • Work in new functional areas • Work on the things you do best • Work with a diverse group of people Training • Training content – Business (e.g., accounting, finance) – Diversity – IT – Leadership – New employee orientation – People management (e.g., communication, teambuilding) – Process management (e.g., managing timelines or budgets, resource allocation) – Product – Quality control – Sales – Technical – Other Day-to-Day Work • Challenge of projects and assignments • Connection between successful project completion and incentives such as the following: – Size of annual merit increase – Size of annual bonus – Opportunity for higher performance rating – Opportunity for promotion – Raise in base salary • Employee influence in selecting projects • Employees’ personal enjoyment of their work • Employee understanding of connections between day-to-day work and organizational strategy • Employee understanding of how to complete projects and assignments • Importance of projects to business unit and Organization • Importance of projects and assignments to employees’ long-term careers • Importance of projects and assignments to employees’ personal development • Number of projects and assignments • Time to complete projects and assignments
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