Relative resource manager

1. b COURSE OUTLINE
ACADEMIC YEAR 2011 - 2012
It is the student’s responsibility to retain course outlines for possible future use in support of
applications for transfer credit to other educational institutions.
PROGRAM: Global Business Management Postgraduate Certificate
COURSE NAME: Cross-Cultural Effectiveness
COURSE NUMBER: GBMP 503
PREREQUISITE: None
CREDIT VALUE: 4
TEXT REQUIRED: Understanding Cross-Cultural Management
Marie-Joёlle Browaeys, Roger Price
Prentice Hall, 2008
ISBN # 978-0-273-70336-5
APPROVED BY: ____________________________ July 27/11
____________________
ASSOCIATE DEAN DATE
______________________________________________________________________________
COURSE DESCRIPTION
This course provides an exploration of the influence of culture on global business management.
Topics include management effectiveness in a cross-cultural environment, various dimensions of
culture and business such as leadership and strategy, corporate culture and the role of culture in
international business transactions. Students will explore strategies for developing cross-cultural
effectiveness such as living and working internationally, managing cultural diversity and
conducting business globally with a range of different cultures.
June 2011
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2. LEARNING OUTCOMES
Upon completion of this course, students will be able to:
1. Explain the major components of culture and its influence on global business management
2. Describe the main characteristics of a range of global business cultures
3. Understand the influence of corporate culture on companies operating in the global market
place
4. Discuss the influence of culture on all aspects of an organization; its structure, leadership,
strategy and marketing
5. Define the key success factors for effective cross-cultural Communication
6. Compare different management practices and other variables that influence management
effectiveness in multi-cultural settings
7. Implement the skills necessary for competently addressing cultural diversity in the workplace
8. Develop strategies for coping in global environments and adjusting to diverse cultures
9. Develop management style effectiveness strategies for working in international environments
ESSENTIAL EMPLOYABILITY SKILLS
Upon completion of this course, students will be able to:
Communication Skills
• Writing: the ability to write clear, concise, coherent reports and assignments.
• Reading: the ability to read, interpret, adapt and make use of textual materials.
• Listening: the ability to listen to instructions and to group members in consulting about and
resolving problems.
• Speaking: the ability to communicate verbally in a clear, concise and coherent manner.
• Presentation: the ability to develop and make clear, coherent and professional formal
presentations and recommendations using appropriate media.
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3. Personal Skills
• Resource Management: development of time management skills to complete assignments by
requisite due dates.
• Adaptability: the ability to respond to change and uncertainty in a positive manner by
applying or updating knowledge and skills.
Interpersonal Skills
• Teamwork: the ability to work effectively in a diverse group setting.
• Conflict Management: the ability to manage and resolve conflict.
Thinking Skills
• Problem-solving: the ability to solve problems by identifying and defining the problem,
gathering relevant data, generating appropriate alternatives and selecting and implementing
an optimal solution.
• Research: ability to identify information requirements, gather data using available sources
and techniques, organize and analyze information and select relevant, important and useful
data.
• Critical Thinking: the ability to identify premises, conclusions and rationale, to evaluate the
validity and soundness of arguments and to draw conclusion based on fact and logic.
• Creative Thinking: the ability to create and apply new ideas, concepts and solutions, create
innovative strategies to deal with development issues.
Computer Application Skills
• Use Computer Programs: ability to use basic word processing for papers and reports, and
other software applications to aid in presentations.
• Use Internet: to search, source and validate information.
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4. COURSE CONTENT
ASSIGNMENTS TIME
UNITS & TOPICS RESOURCES & FRAME
EVALUATION (Weeks)
Exploring Culture and its Chapter 1 1
impact on Global Business
 Defining culture
 The role of culture in
global business
Dimensions of Culture in Chapter 2 2
Business Power Distance
 Culture dimensions; power Case Study
distance, uncertainty (to be provided)
avoidance, masculine vs.
feminine, short-term vs.
long-term
 Relationship between
national culture and
organizational culture
Cross Cultural Effectiveness Part 1 Final Developing 3
 Defining effectiveness Activity p.112 Cross Cultural
 Strategies to improve cross- Effectiveness
cultural effectiveness Assignment 5%
Exploring Business Cultures Ch.3 4
 Western Business Cultures Ch.4
 Eastern Business Cultures
Culture and Management Ch.6 Management 5
Styles Style Assessment
 Influence of culture on Report 10%
management styles and
tasks
The Effect of Culture on Ch.7 6
Organizations Guest Speaker
 Organizational Structure
 Corporate Cultures
Midterm exam 7
20%
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5. ASSIGNMENTS TIME
UNITS & TOPICS RESOURCES & FRAME
EVALUATION (Weeks)
Culture and Communication Ch.13 8
 Elements and the Process Culture and
of Communication Communication
 Cross-Cultural Video
Communication
effectiveness
Culture and Leadership Ch.8 9
 Leadership styles Leadership
 International Leadership movie
Culture and Strategy Ch.9 10
 Cultural influence on Guest Speaker
company strategy
 The role of culture in
mergers and acquisitions
Culture and Marketing Ch.11 In class global 11
 Global Marketing practices branding exercise
 The role of communication (part of class
in cross cultural marketing participation
evaluation)
Cultural Lessons Learned Group 12
from Global Business Presentation
Management 30%
Cultural Diversity in Ch.12 13
Organizations
 Managing cultural diversity
in the workplace
 Management cultures
Working with International Ch.16,17 In class global 14
Teams In class role business start up
 Strategies for effective playing role playing (part
living and working globally scenario of class
 Culture shock, adaptation participation
and coping skills evaluation)
 Conflicts and Cultural
Differences
Final Exam 20% 15
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6. STUDENT EVALUATION
Assignment - Developing Cross-Cultural Effectiveness 5%
Report – Management Style Assessment 10%
Mid-term exam 20%
Group Presentation–Global Business Management Lessons 30%
Class Participation 15%
Final Exam 20%
TOTAL 100%
POLICIES AND PROCEDURES
It is the responsibility of each student to be knowledgeable of the Humber Institute of
Technology & Advanced Learning Academic Regulations. For information refer to the
College’s website: http://fulltimestudents.humber.ca/academicregulations.htm.
This course has undergone ethical review by the Business School at Humber Institute of
Technology and Advanced Learning. Research carried out in this course is for professional or
skills development purposes only and is consistent with the Humber Ethics Policy. This research
includes gathering information from humans by means of observation, surveys, and/or
interviews. The results or findings of research carried out in this course will not be disseminated
beyond the classroom.
PRIOR LEARNING ASSESSMENT AND RECOGNITION (PLAR)
Credits may be granted in recognition of prior learning. To obtain an application form, visit the
Registrar’s office.
In the event of special circumstances (e.g. time constraints due to inclement weather,
sickness, college closure, technology/equipment problems or changes, etc.) the order,
content and/or evaluation may change.
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