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Sumit Sahu, Asst. Prof., CIIM
Territory
Intimate                Social
 Touching                Close 4-7 feet
 6-18”                   Far - 7-12 feet
Personal                Public
 Close -1½ to 2½         Close - 12-25 feet
  feet                    Far - 25 feet or
 Far - 2½ to 4 ½ feet     greater
Different Cultures ...
A crowded culture



What is your
 private space?
When you invade my space
Reactions to an
 invasion of your space
  Feel troubled
  Get defensive
  Become aggressive
  Retaliate
Masks We Wear
       Public Masks
        Public smile
        Clothing
        Putting on my face
      Extended territory
        On the road
        At work
      Can we drop masks?
Jockeying for position
Inclusive - Non-inclusive
  How you include/exclude others in a group
Parallel body positions
  Will position yourselves to relate to each other
  Side by side are neutral
  Facing means people are involved
Congruence-incongruence
  Groups that imitate each other
Looking
How long do you look?
  Staring- dehumanizes or challenges
  Glances - socially acceptable timing
  Appraisal- may indicate interest
Do you look when you talk?
Do you look when you listen?
Actions Speak Louder than Words?

‘What often happens in any relationship is that
 language itself becomes a mask and a means of
 clouding and confusing the relationship. If the
spoken language is stripped away and the only
communication left is body language, the truth
will find some way of poling through. Spoken
language itself is a great obscurer”

Body Language, Julius Fast, MJF books, 1970.
     Language
Misinterpretation = Trouble??
        Lost business
          Lack of animation = lack of
           interest?
          US tendency to get right to
           business
Troubles
                     Conflict with peers




• Different work styles
• Wrong assumptions
Trouble….
 Misinterpretation of
 signals
  Can be BIG trouble
  Legal trouble
  Do you know how to
   act or are you
   confused?
Body language

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Body language

  • 1. Sumit Sahu, Asst. Prof., CIIM
  • 2. Territory Intimate Social Touching Close 4-7 feet 6-18” Far - 7-12 feet Personal Public Close -1½ to 2½ Close - 12-25 feet feet Far - 25 feet or Far - 2½ to 4 ½ feet greater
  • 3. Different Cultures ... A crowded culture What is your private space?
  • 4. When you invade my space Reactions to an invasion of your space Feel troubled Get defensive Become aggressive Retaliate
  • 5. Masks We Wear  Public Masks Public smile Clothing Putting on my face Extended territory On the road At work Can we drop masks?
  • 6. Jockeying for position Inclusive - Non-inclusive How you include/exclude others in a group Parallel body positions Will position yourselves to relate to each other Side by side are neutral Facing means people are involved Congruence-incongruence Groups that imitate each other
  • 7. Looking How long do you look? Staring- dehumanizes or challenges Glances - socially acceptable timing Appraisal- may indicate interest Do you look when you talk? Do you look when you listen?
  • 8. Actions Speak Louder than Words? ‘What often happens in any relationship is that language itself becomes a mask and a means of clouding and confusing the relationship. If the spoken language is stripped away and the only communication left is body language, the truth will find some way of poling through. Spoken language itself is a great obscurer” Body Language, Julius Fast, MJF books, 1970. Language
  • 9. Misinterpretation = Trouble?? Lost business Lack of animation = lack of interest? US tendency to get right to business
  • 10. Troubles Conflict with peers • Different work styles • Wrong assumptions
  • 11. Trouble….  Misinterpretation of signals Can be BIG trouble Legal trouble Do you know how to act or are you confused?