4. When you invade my space
Reactions to an
invasion of your space
Feel troubled
Get defensive
Become aggressive
Retaliate
5. Masks We Wear
Public Masks
Public smile
Clothing
Putting on my face
Extended territory
On the road
At work
Can we drop masks?
6. Jockeying for position
Inclusive - Non-inclusive
How you include/exclude others in a group
Parallel body positions
Will position yourselves to relate to each other
Side by side are neutral
Facing means people are involved
Congruence-incongruence
Groups that imitate each other
7. Looking
How long do you look?
Staring- dehumanizes or challenges
Glances - socially acceptable timing
Appraisal- may indicate interest
Do you look when you talk?
Do you look when you listen?
8. Actions Speak Louder than Words?
‘What often happens in any relationship is that
language itself becomes a mask and a means of
clouding and confusing the relationship. If the
spoken language is stripped away and the only
communication left is body language, the truth
will find some way of poling through. Spoken
language itself is a great obscurer”
Body Language, Julius Fast, MJF books, 1970.
Language
9. Misinterpretation = Trouble??
Lost business
Lack of animation = lack of
interest?
US tendency to get right to
business
10. Troubles
Conflict with peers
• Different work styles
• Wrong assumptions