My deck from LSCon

1. Implementing
Social Learning

2. @sumeet_moghe
#lscon (702)

3. Johnny Bunko

4. DISCLAIMER

5. Don’t believe the title

6. ing”
is learn
or k
“W

7. “Social Learning works
only when embedded
in the context of work and
life.”

9. ThoughtWorks

11. Business Case Technology Change Management
Structure Community Management

12. Business Case

13. 1800 people, 23 offices

14. “I’m glad we’re all agreed then.”
“Ah...”
“I’m glad we’re all agreed then.”
“Ah...”
Tacit Knowledge

15. Lotus Notes
File servers
Mailing Lists
Thoughtpedia
Google Sites
Fragmented Knowledge Base

16. Your problems will be different

17. User research to build your case

22. “Conversations in the same context as content”
“ one-stop-shop for work”
“ Collective Knowledge over temporal emails”
“ camaraderie at work”
“Overcome filter failure”

23. What is broken in the way your
company learns?
(PS: Don’t reverse engineer this answer)

25. Business Case Technology Change Management
Structure Community Management

26. Technology

27. It’s a story of tradeoffs

28. Open Source Proprietary
Vendor
Extensible Dependent
Self Hosted SaaS
Desktop Only Mobile Capable
Single Multiple
Paradigm Paradigms

29. Open Source Proprietary
Vendor
Extensible Dependent
Self Hosted SaaS
Desktop Only Mobile Capable
Single Multiple
Paradigm Paradigms

30. Needs first, Technology next

32. Business Case Technology Change Management
Structure Community Management

33. Structure

34. One community?
OR
patchwork of
communities?

35. The walled gardens
phenomena

36. The middle path

38. Tags over Taxonomy

39. Context trumps content

40. Context demo

41. old Jarche
Credit: Har
“The whole becomes greater than the
sum of the parts, and knowing who to
call becomes more important than
having the right answer.”

42. “Everyone in your company is not a
social media geek.”

43. Demo of the platform’s current structure.

44. Tips for structure:
•Start with the simplest possible structure
•Resist complexity - fight this hard
•Monitor contributions and emergent
structure regularly
•Rework structure after the fact

45. Questions for you

46. Who will your champions be?

47. Chief Scientist
How will leaders drive contribution?

48. Which groups will be key to uptake?

49. Business Case Technology Change Management
Structure Community Management

50. Change Management

51. Credit: Mark Oel
hert
“People’s time is
a zero sum
game.” - Mark Oelhert

52. “If ‘social’ doesn’t make
life easier, then no one
cares!”

54. Work with existing
user behaviours

55. Get leaders bought in early

56. Seek help from key influencers

57. Provide ‘Help’ in Context

58. .
.
Listen and respond to feedback

59. Business Case Technology Change Management
Structure Community Management

60. Community Management

61. Facilitation
Community Management

62. Community manager responsibilities
•User education and onboarding
•Monitor platform, look for trends
•Surface content, connect users
•Consult with the business
•Interface with leadership
•Evolve platform over time
and....
•Generally help people!

63. sahan a 2802 @nikhilrn
@

65. Top 3 users on the platform?

66. Top 3 users on the platform?

67. Business Case Technology Change Management
Structure Community Management

68. @sumeet_moghe
#lscon (702)

69. Feedback and Prizes!