- Types of Knowledge. - What is Knowledge Management? - Why Knowledge Management? - KM Life Cycle.

1. Knowledge Management

5. Frame Work Community Activities Value Individuals Teams/ Projects Business Results Output Personal Knowledge Data/ Documents Relationships

10. Matching Business Strategy With KM Strategy Competitive threats; government regulations; customer threats Focus on competitive advantage, role of IT, and level of creativity and knowledge innovation Quality and reliability of the infrastructure and IT staff and resources Regarding products or services, market, customers, suppliers, etc. Business Environment Strategic Plan KM Strategy KM Technology Impacts Impacts Enables Drives

13. Technical Layer of the KM System User Interface (Web browser software installed on each user’s PC) Authorized access control (e.g., security, passwords, firewalls, authentication) Collaborative intelligence and filtering (intelligent agents, network mining, customization, personalization) Knowledge-enabling applications ( customized applications, skills directories, videoconferencing, decision support systems, group decision support systems tools) Transport (e-mail, Internet/Web site, TCP/IP protocol to manage traffic flow ) Middleware (specialized software for network management, security, etc.) The Physical Layer (repositories, cables) Databases Data warehousing (data cleansing, data mining) Groupware (document exchange, collaboration) Legacy applications (e.g., payroll) 1 2 3 4 5 6 7

15. KM Performance Skills Assessment Community Activities Value Individuals Teams/ Projects Business Results Output Personal Knowledge Data/ Documents Relationships Business Metrics Interviews Social Network Analysis Data & Observation Repository / Surveys

19. KM Portals Of Some Companies

20. NASA

21. Infosys