This document discusses employee empowerment in the context of total quality management. It defines employee empowerment as giving people the ability, confidence, and commitment to take responsibility for improving processes to meet customer needs within defined boundaries. Employee empowerment involves giving individuals more authority over their work than they previously had. Job empowerment focuses on expanding the context of a job to include interactions with other organizational functions, while job enrichment only expands the content of the job itself. The document outlines principles for empowering employees, such as treating them with respect, allowing failures with guidance, providing information and feedback, and giving authority equal to responsibility. Empowered employees feel responsible for their tasks, are well-trained and customer-oriented, and continuously improve and

1. Dr.K.Baranidharan
Present by…

2. TOTAL
QUALITY
MANAGEMENTTQM
218 August 2013

3. EMPLOYEE EMPOWERMENT
Presented by
Dr.K.Baranidharan

5. Definintion
• People have the ability, the confidence,
and this commitment to take the
responsibility and ownership to improve
the process and initiate the necessary
steps to satisfy customer requirements
within well-defined boundaries in order
to achieve organizational values and
goals.

6. • The verb empower means ‘ to give the
means, ability or authority’.
• Therefore empowerment in work
setting involves giving people the
means, ability and authority to do
something they have not done before. -
-----Webster’s Dictionary
• Dependent upon two factors: 1.
individuals personal choices and 2.
organizational climate.

7. Job enrichment vs Job empowerment
JOB ENRICHMENT
• Job enrichment is
aimed at expanding
the content of an
individual’s job
JOB EMPOWERMENT
• Job empowerment
focuses on expanding on
the context of the job
such as its interactions
and interdependencies to
tot her functions of the
organization

8. PRINCIPLES OF EMPOWERING
• 1.Treat them with dignity and respect
• 2.allow them to fail but guide them and counsel them
when needed
• 3.give them knowledge and information
• 4.set standards of excellence
• 5.tell people what their responsibilities are
• 6.give them authority equal to the responsibility
assigned to them
• 7.provide them with feedback on their performance
• 8.provide them with training that will enable them to
maintain standards

9. CHARACTERISTICS
• Some important characteristics of empowered
employees, identified by Hubert Rampersad, are
that
• They feel responsible for their own task
• They are given a free hand in their work
• They balance their own goals with those of the
organization
• They are well trained, equipped, creative, and
customer oriented
• They are critical, have self-esteem and are motivated
• They are challenged and encouraged
• They monitor and improve their work continuously
• They find new goals and change challenges.

10. Dr.K.Baranidharan
THANK YOU