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Cloud



Cloud Computing, Software-as-a-Service, and
           Sales Forecasting
Douglas Lucy
Cloud Computing, Software-as-a-Service,
        and Sales Forecasting




                          4/25/2012   ©2012 SugarCRM Inc. All rights reserved.   2
Cloud Computing is Mainstream for Business




              ©2012 Adaptive Planning, Inc. All rights reserved.
Essential Cloud Attributes

  On-demand services
    Delivered from remote locations by third party
  Service delivery via the internet
  Multi-tenant – multiple, diverse customers share
  computing resources, allowing economies of scale
    Partitioned tenants don’t impact each other
    Security tightly integrated into service
  Scalable and elastic
    Increase or decrease number of users that have access to
    services
  Automatic and frequent enhancements
  Automatic backups integrated into services


                      ©2012 Adaptive Planning, Inc. All rights reserved.
Cloud Market Drivers


          Cost Savings




  Time Savings                                                                  The Cloud




             Scalability



                           ©2012 Adaptive Planning, Inc. All rights reserved.
Why the Cloud?

                             Speed of implementation and deployment                                 35%                      33%

                                                      Lower overall costs                      26%                    35%

             Allows us to focus resources on more important projects                              31%                  28%

                                               Improved business agility                        28%                   30%

    We chose the best application for our needs and were neutral on
                                                                                              24%               26%
                                          whether it was SaaS or not

               To support a large number of mobile and remote users                          23%            22%

            Gaining a feature or functionality that is not available in a
                                                                                               26%          18%
                                traditional, licensed software package

   Ability to substitute upfront costs with regular monthly payments                          24%          18%

            Lack of in-house IT staff to maintain a traditional software
                                                                                             22%          19%
                                                                 solution
           It was the only deployment option available from software
                                                                                       11%        10%
                                                           providers
                                                                                                          4 - Important        5 - Very important
    We have a general IT strategy of preferring SaaS over on-premise
                                                                                         15%         6%
                                                        deployments



Sample: 534 software decision-makers   Source: Forrsights Software Survey, Q4 2010

                                                     ©2012 Adaptive Planning, Inc. All rights reserved.
77% Lower Total Cost of Ownership for
Cloud-Based vs. On-Premise CPM Solutions

  4-Year Total Cost of Ownership for Cloud-Based vs. On-
  Premise CPM Applications (10 Full Users & 15 Review Users)

  $350,000

  $300,000

  $250,000

  $200,000

  $150,000

  $100,000

   $50,000

         $-
                                      SaaS                                                  On-Premise

              IT Infrastructure      Application Software                      Implement & Support       Training



    Source: Hurwitz & Associates, 2010.
    SaaS solution analyzed: Adaptive Planning. On-premise solutions analyzed: Clarity Systems, Longview, and Prophix.
                                       ©2012 Adaptive Planning, Inc. All rights reserved.
Cloud Lowers Total Cost of Ownership

    On-Premise Software                                                                                         Cloud Computing

         Software Licenses 9%                                                                                   68% Subscription Fee
                                                                                                                                                    T
                                                                                                                                                    C
                                                                                                                        Customization               O
      Customization &                    43%                                                                            Implementation
T     Implementation                                                                                  32%
C                                                                                                                       & Training
O     Hardware                           26%                                        Source: Yankee Group DecisionNote
                                                                                    Technology Analysis
      IT Personnel                       14%
      Maintenance                        7%                                                                   77% less than
                                         1%
      Training
                                                                                                                On-Premise

     “Customers can spend up to four times the cost of their                        “Cloud computing yields substantial economies of scale and
     software license per year to own and manage their                              skill, and lowers total cost of ownership (TCO).”
     applications.”
                                                     – Gartner                                                                – The Hurwitz Group
                                         “The End of Software”                                      “The Compelling TCO Case for Cloud Computing”




                                               ©2012 Adaptive Planning, Inc. All rights reserved.
Business Cloud Usage

                       Majority of business save money with the cloud



                        82                      %                 Percentage of savings



                       Businesses are into the cloud for the long term



                        65
                                                                  of companies choose cloud
                                                %                 subscriptions lasting one
                                                                  year or more


                       U.S. federal agencies are required to adopt a “cloud first” policy



                        48                      %                 of U.S. government IT workers
                                                                  have moved to the cloud



                                                                             Source: CSC Cloud Usage Index



             ©2012 Adaptive Planning, Inc. All rights reserved.
U.S. Federal Government Cloud First Policy

  Agencies must default to cloud-based solutions whenever
  a secure, reliable, cost-effective cloud option exists
  Each agency CIO must identify three “must move”
  services, and plan to migrate them to cloud solutions
  Why?
    Build capabilities and momentum
    in the Federal Government
                                                                         Cloud
    Encourage industry to develop                                        First
    cloud solutions for government
    Reduce operating costs




                    ©2012 Adaptive Planning, Inc. All rights reserved.
Data Center & IT Resources

       On-Premise Software                                                       Cloud Computing

  Complex, overgrown computing                                         Storage and server needs in hands
  platforms                                                            of outsourcer
  Depreciates quickly                                                  Shifts burden from in-house IT to
  Consumes large amounts of space,                                     3rd-party provider
  power, and cooling resources                                         Frees up internal resources
  IT resources silo around particular                                  Reliable service
  applications                                                         Huge datacenters with endless
  Difficult to adapt to changing                                       storage and computing capacity
  business demands                                                     Add or subtract capacity as
                                                                       business needs change
                                                                       Pay only for what you use




   Cloud computing is a commercially viable alternative for companies in
           search of a cost-effective storage and server solution.

                            ©2012 Adaptive Planning, Inc. All rights reserved.
Security

       On-Premise Software                                                        Cloud Computing

  Personal computers easily                                              Superior security technology and
  corrupted                                                              expertise than a company trying to
  In-house data centers not immune                                       protect its own data
  to hackers                                                             Cost of security spread over a
  Security cost burden                                                   number of customers
  In-house IT staff not necessarily                                      SSAE 16 Audit and SOC 1 Type II
  most skilled at securing your data                                     Report
  Infrequent audit of all processes and                                  Availability 99.9%
  policies                                                               Continuous performance audits
                                                                         Backup/restore/disaster recovery




 Well-managed cloud computing can be more reliable, secure, and private.
                             ©2012 Adaptive Planning, Inc. All rights reserved.
Cloud Service Categories


SaaS: Software as a Service
      Enables on-demand use of software over
       the Internet

PaaS: Platform as a Service
     Programming platform and tools as a
      service over the Internet
IaaS: Infrastructure as a Service
    Computing resources (processing
     power, storage, etc.) as services over the
     Internet
BPaaS: Business Process as a Service
     Business process offerings that integrate
      process, technology, and people, e.g., call
      centers, human resources




                               ©2012 Adaptive Planning, Inc. All rights reserved.
SaaS is Well Established and
 Will Continue to Dominate the Cloud

                     SaaS Forecast                                                                 Why SaaS Dominates

Forecast: Total Public Cloud Markets
                                                                                          Ready to run with next-to-no set-up
  $180                                                                                    expenditure
  $160                                                                                    Most SaaS applications are vitally
  $140                                                                                    important but peripheral to core
  $120                                                                                    enterprise operations
  $100                                                                                    Low-risk on-ramp to wider cloud
   $80                                                                                    adoption
   $60                                                                                    SaaS applications deliver value
   $40                                                                                    because their applications
   $20                                                                                    encompass complete functionality,
    $0                                                                                    which vendors continue to evolve
      2008    2010    2012      2014   2016     2018       2020                           and enhance
         IaaS ($)    PaaS ($)     BPaaS ($)     SaaS ($)
                                                                                          Business applications delivered far
                                                                                          more cost-effectively than other
                                                                                          implementations

                        Sizing the Cloud April, 2011



                                              ©2012 Adaptive Planning, Inc. All rights reserved.
SaaS Delivers Significant Advantages




                      On-Premise Model




              ©2012 Adaptive Planning, Inc. All rights reserved.
SaaS Levels the Playing Field


 World class performance               SMB                  Enterprise
   scalability for any
                                              Pay only for what you use
      SOHO
      size business                               NONPROFIT                   SMB   ENTERPRISE

  Same features
  Same performance
  Same scalability
  Same reliability
  Same global solution




                         ©2012 Adaptive Planning, Inc. All rights reserved.
Sales Forecasting


 CRM solutions are excellent sales operations tools
    Detailed insight into opportunities over next few months/quarters
 But significant limitations exist when used for sales
 forecasting & analysis
    Poor visibility into sales further in the future
    Insufficient ways to incorporate management judgments
    Limited snapshots of data at different points in time, for pipeline change
    analysis
    Inability to integrate external data




                          ©2012 Adaptive Planning, Inc. All rights reserved.
Sales Forecasting & Analysis Solution


 Optimizes your investment in CRM and other sales
 tracking systems by enhancing their capabilities:
   Top-down forecasting
   Management adjustments
   Snapshots of data
   Driver-based planning
   What-if analyses
   Integrate External Data (Run Rate, Quota, compensation planning, etc.)
   Optional automatic integration of sales and financial plans



       Dramatically improve sales forecasting, enhance
    productivity, and improve alignment and collaboration
             among the sales management team
                       ©2012 Adaptive Planning, Inc. All rights reserved.
Sales Forecasting & Analysis Solution:
Integration
                                                                                               Optional




                                          Sales Forecasting Instances
                                            Sales Instances                                 Financial Planning
                                                                                            Corporate Instance

     On-Premise Applications        Detailed Forecast by Opportunity                    Corporate Financial Model
                                                    +                                   • Income Statement
                                       Management Adjustments                             • Personnel
                 + Many More                        +                                     • Expenses
                                             Additional Data                              • Capital
                                         (Run Rate, Quota, etc.)                          • Revenue
                                                    +                                   • Balance Sheet
CRM & Other Sales Applications         Pipeline Snapshot History                        • Cash Flow

Detailed Forecast by Opportunity



                                   ©2012 Adaptive Planning, Inc. All rights reserved.
Sales Forecasting & Analysis Solution:
Improved Visibility into Sales Further Out

  Automatic import of key CRM or other source data (leads,
  opportunities, wins), plus other data (run-rate business,
  backlog, compensation detail)
  Multiple ways to forecast past time horizon of CRM data
    Drive current data into future time periods, then adjust with
    multiple tools
    Or use driver-based and assumption-driven planning to model
    future time periods
       Drivers can incorporate financial and non-financial data, such as call
       volume, man hours, billing rates, units, pricing, etc.



     Leverage CRM data and easy-to-use but sophisticated
       modeling tools to forecast past CRM time horizon

                       ©2012 Adaptive Planning, Inc. All rights reserved.
Sales Forecasting & Analysis Solution:
Easily Integrated Management Adjustments

  Manipulate data in Adaptive Planning, regardless of the
  source
  Or supplement it with additional data, at the detailed or
  higher level
     E.g., adjust total sales by region, or for specific product lines
  Multiple modeling tools make either method easy, e.g.,
     Automatic copy forward, adjust up or down by values or
     percentages over time
     Assumptions and lookup tables facilitate calculations and what-if
     scenario analysis



            Top-down meets bottom-up forecasting,
               while maintaining pipeline detail
                        ©2012 Adaptive Planning, Inc. All rights reserved.
Sales Forecasting & Analysis Solution:
Snapshots of Pipeline Data for Analysis

 Create snapshots of CRM data at any chosen interval (e.g., monthly,
 weekly, daily)
 Use reports, dashboards, KPIs, scorecards with real-time pipeline
 snapshot data for trend and change analysis
    Also perform other analysis, e.g., benchmarking sales’ reps conversion
    rates
 Use drag-and-drop report builder for easy slicing and dicing of
 pipeline data across unlimited dimensions
    E.g., product, customer, channel, region, sales rep
 Drill down to identify root cause of variances




            Improve analysis of sales performance and
           understand key changes in forecast over time
                         ©2012 Adaptive Planning, Inc. All rights reserved.
Sales Forecasting & Analysis Solution:
  Integrated Quota & Compensation Planning

   Build quota and compensation plans in same system as
   sales forecast
      Integrated planning facilitates what-if scenario analysis
   Take advantage of tools to calculate compensation by
   sales rep, territory, region, etc.
      Revenue targets can be set by product line, key customers, etc.
      Allocate targets down to individual rep level, with uplifts where
      appropriate




 Integration of sales and compensation planning decreases planning
time, improves productivity, and makes what-if analysis fast and easy.
                         ©2012 Adaptive Planning, Inc. All rights reserved.
Sales Forecasting & Analysis Solution:
Additional Features & Capabilities

  Unlimited custom dimensions, e.g., product, customer, channel,
  region, rep
     View data on multi-dimensional cube sheets, whose axes can be changed
     by dragging and dropping
  Multiple currencies and automatic currency conversion
  Automated consolidation, across worldwide entities and currencies
  Intuitive and easy to use, even for non-finance people
  Can be owned and managed by Sales, with no IT or Finance support
  required
  Improves collaboration among sales managers



    Decrease forecasting times by up to 90%, free up more time
   for value-added analysis, and improve overall sales execution

                        ©2012 Adaptive Planning, Inc. All rights reserved.
Submit Session Feedback
        Select the SugarCon Mobile App:
        1) Tap on this session
        2) Tap on survey
        3) Submit your feedback

*Prizes for attendees who submit session feedback using the Mobile App




                                               4/25/2012   ©2012 SugarCRM Inc. All rights reserved.   25
#SCON12




          4/25/2012   ©2012 SugarCRM Inc. All rights reserved.   26

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Cloud: Session 7: Cloud Computing, Software as a Service, and Sales Forecasting

  • 2. Douglas Lucy Cloud Computing, Software-as-a-Service, and Sales Forecasting 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 2
  • 3. Cloud Computing is Mainstream for Business ©2012 Adaptive Planning, Inc. All rights reserved.
  • 4. Essential Cloud Attributes On-demand services Delivered from remote locations by third party Service delivery via the internet Multi-tenant – multiple, diverse customers share computing resources, allowing economies of scale Partitioned tenants don’t impact each other Security tightly integrated into service Scalable and elastic Increase or decrease number of users that have access to services Automatic and frequent enhancements Automatic backups integrated into services ©2012 Adaptive Planning, Inc. All rights reserved.
  • 5. Cloud Market Drivers Cost Savings Time Savings The Cloud Scalability ©2012 Adaptive Planning, Inc. All rights reserved.
  • 6. Why the Cloud? Speed of implementation and deployment 35% 33% Lower overall costs 26% 35% Allows us to focus resources on more important projects 31% 28% Improved business agility 28% 30% We chose the best application for our needs and were neutral on 24% 26% whether it was SaaS or not To support a large number of mobile and remote users 23% 22% Gaining a feature or functionality that is not available in a 26% 18% traditional, licensed software package Ability to substitute upfront costs with regular monthly payments 24% 18% Lack of in-house IT staff to maintain a traditional software 22% 19% solution It was the only deployment option available from software 11% 10% providers 4 - Important 5 - Very important We have a general IT strategy of preferring SaaS over on-premise 15% 6% deployments Sample: 534 software decision-makers Source: Forrsights Software Survey, Q4 2010 ©2012 Adaptive Planning, Inc. All rights reserved.
  • 7. 77% Lower Total Cost of Ownership for Cloud-Based vs. On-Premise CPM Solutions 4-Year Total Cost of Ownership for Cloud-Based vs. On- Premise CPM Applications (10 Full Users & 15 Review Users) $350,000 $300,000 $250,000 $200,000 $150,000 $100,000 $50,000 $- SaaS On-Premise IT Infrastructure Application Software Implement & Support Training Source: Hurwitz & Associates, 2010. SaaS solution analyzed: Adaptive Planning. On-premise solutions analyzed: Clarity Systems, Longview, and Prophix. ©2012 Adaptive Planning, Inc. All rights reserved.
  • 8. Cloud Lowers Total Cost of Ownership On-Premise Software Cloud Computing Software Licenses 9% 68% Subscription Fee T C Customization O Customization & 43% Implementation T Implementation 32% C & Training O Hardware 26% Source: Yankee Group DecisionNote Technology Analysis IT Personnel 14% Maintenance 7% 77% less than 1% Training On-Premise “Customers can spend up to four times the cost of their “Cloud computing yields substantial economies of scale and software license per year to own and manage their skill, and lowers total cost of ownership (TCO).” applications.” – Gartner – The Hurwitz Group “The End of Software” “The Compelling TCO Case for Cloud Computing” ©2012 Adaptive Planning, Inc. All rights reserved.
  • 9. Business Cloud Usage Majority of business save money with the cloud 82 % Percentage of savings Businesses are into the cloud for the long term 65 of companies choose cloud % subscriptions lasting one year or more U.S. federal agencies are required to adopt a “cloud first” policy 48 % of U.S. government IT workers have moved to the cloud Source: CSC Cloud Usage Index ©2012 Adaptive Planning, Inc. All rights reserved.
  • 10. U.S. Federal Government Cloud First Policy Agencies must default to cloud-based solutions whenever a secure, reliable, cost-effective cloud option exists Each agency CIO must identify three “must move” services, and plan to migrate them to cloud solutions Why? Build capabilities and momentum in the Federal Government Cloud Encourage industry to develop First cloud solutions for government Reduce operating costs ©2012 Adaptive Planning, Inc. All rights reserved.
  • 11. Data Center & IT Resources On-Premise Software Cloud Computing Complex, overgrown computing Storage and server needs in hands platforms of outsourcer Depreciates quickly Shifts burden from in-house IT to Consumes large amounts of space, 3rd-party provider power, and cooling resources Frees up internal resources IT resources silo around particular Reliable service applications Huge datacenters with endless Difficult to adapt to changing storage and computing capacity business demands Add or subtract capacity as business needs change Pay only for what you use Cloud computing is a commercially viable alternative for companies in search of a cost-effective storage and server solution. ©2012 Adaptive Planning, Inc. All rights reserved.
  • 12. Security On-Premise Software Cloud Computing Personal computers easily Superior security technology and corrupted expertise than a company trying to In-house data centers not immune protect its own data to hackers Cost of security spread over a Security cost burden number of customers In-house IT staff not necessarily SSAE 16 Audit and SOC 1 Type II most skilled at securing your data Report Infrequent audit of all processes and Availability 99.9% policies Continuous performance audits Backup/restore/disaster recovery Well-managed cloud computing can be more reliable, secure, and private. ©2012 Adaptive Planning, Inc. All rights reserved.
  • 13. Cloud Service Categories SaaS: Software as a Service  Enables on-demand use of software over the Internet PaaS: Platform as a Service  Programming platform and tools as a service over the Internet IaaS: Infrastructure as a Service  Computing resources (processing power, storage, etc.) as services over the Internet BPaaS: Business Process as a Service  Business process offerings that integrate process, technology, and people, e.g., call centers, human resources ©2012 Adaptive Planning, Inc. All rights reserved.
  • 14. SaaS is Well Established and Will Continue to Dominate the Cloud SaaS Forecast Why SaaS Dominates Forecast: Total Public Cloud Markets Ready to run with next-to-no set-up $180 expenditure $160 Most SaaS applications are vitally $140 important but peripheral to core $120 enterprise operations $100 Low-risk on-ramp to wider cloud $80 adoption $60 SaaS applications deliver value $40 because their applications $20 encompass complete functionality, $0 which vendors continue to evolve 2008 2010 2012 2014 2016 2018 2020 and enhance IaaS ($) PaaS ($) BPaaS ($) SaaS ($) Business applications delivered far more cost-effectively than other implementations Sizing the Cloud April, 2011 ©2012 Adaptive Planning, Inc. All rights reserved.
  • 15. SaaS Delivers Significant Advantages On-Premise Model ©2012 Adaptive Planning, Inc. All rights reserved.
  • 16. SaaS Levels the Playing Field World class performance SMB Enterprise scalability for any Pay only for what you use SOHO size business NONPROFIT SMB ENTERPRISE Same features Same performance Same scalability Same reliability Same global solution ©2012 Adaptive Planning, Inc. All rights reserved.
  • 17. Sales Forecasting CRM solutions are excellent sales operations tools Detailed insight into opportunities over next few months/quarters But significant limitations exist when used for sales forecasting & analysis Poor visibility into sales further in the future Insufficient ways to incorporate management judgments Limited snapshots of data at different points in time, for pipeline change analysis Inability to integrate external data ©2012 Adaptive Planning, Inc. All rights reserved.
  • 18. Sales Forecasting & Analysis Solution Optimizes your investment in CRM and other sales tracking systems by enhancing their capabilities: Top-down forecasting Management adjustments Snapshots of data Driver-based planning What-if analyses Integrate External Data (Run Rate, Quota, compensation planning, etc.) Optional automatic integration of sales and financial plans Dramatically improve sales forecasting, enhance productivity, and improve alignment and collaboration among the sales management team ©2012 Adaptive Planning, Inc. All rights reserved.
  • 19. Sales Forecasting & Analysis Solution: Integration Optional Sales Forecasting Instances Sales Instances Financial Planning Corporate Instance On-Premise Applications Detailed Forecast by Opportunity Corporate Financial Model + • Income Statement Management Adjustments • Personnel + Many More + • Expenses Additional Data • Capital (Run Rate, Quota, etc.) • Revenue + • Balance Sheet CRM & Other Sales Applications Pipeline Snapshot History • Cash Flow Detailed Forecast by Opportunity ©2012 Adaptive Planning, Inc. All rights reserved.
  • 20. Sales Forecasting & Analysis Solution: Improved Visibility into Sales Further Out Automatic import of key CRM or other source data (leads, opportunities, wins), plus other data (run-rate business, backlog, compensation detail) Multiple ways to forecast past time horizon of CRM data Drive current data into future time periods, then adjust with multiple tools Or use driver-based and assumption-driven planning to model future time periods Drivers can incorporate financial and non-financial data, such as call volume, man hours, billing rates, units, pricing, etc. Leverage CRM data and easy-to-use but sophisticated modeling tools to forecast past CRM time horizon ©2012 Adaptive Planning, Inc. All rights reserved.
  • 21. Sales Forecasting & Analysis Solution: Easily Integrated Management Adjustments Manipulate data in Adaptive Planning, regardless of the source Or supplement it with additional data, at the detailed or higher level E.g., adjust total sales by region, or for specific product lines Multiple modeling tools make either method easy, e.g., Automatic copy forward, adjust up or down by values or percentages over time Assumptions and lookup tables facilitate calculations and what-if scenario analysis Top-down meets bottom-up forecasting, while maintaining pipeline detail ©2012 Adaptive Planning, Inc. All rights reserved.
  • 22. Sales Forecasting & Analysis Solution: Snapshots of Pipeline Data for Analysis Create snapshots of CRM data at any chosen interval (e.g., monthly, weekly, daily) Use reports, dashboards, KPIs, scorecards with real-time pipeline snapshot data for trend and change analysis Also perform other analysis, e.g., benchmarking sales’ reps conversion rates Use drag-and-drop report builder for easy slicing and dicing of pipeline data across unlimited dimensions E.g., product, customer, channel, region, sales rep Drill down to identify root cause of variances Improve analysis of sales performance and understand key changes in forecast over time ©2012 Adaptive Planning, Inc. All rights reserved.
  • 23. Sales Forecasting & Analysis Solution: Integrated Quota & Compensation Planning Build quota and compensation plans in same system as sales forecast Integrated planning facilitates what-if scenario analysis Take advantage of tools to calculate compensation by sales rep, territory, region, etc. Revenue targets can be set by product line, key customers, etc. Allocate targets down to individual rep level, with uplifts where appropriate Integration of sales and compensation planning decreases planning time, improves productivity, and makes what-if analysis fast and easy. ©2012 Adaptive Planning, Inc. All rights reserved.
  • 24. Sales Forecasting & Analysis Solution: Additional Features & Capabilities Unlimited custom dimensions, e.g., product, customer, channel, region, rep View data on multi-dimensional cube sheets, whose axes can be changed by dragging and dropping Multiple currencies and automatic currency conversion Automated consolidation, across worldwide entities and currencies Intuitive and easy to use, even for non-finance people Can be owned and managed by Sales, with no IT or Finance support required Improves collaboration among sales managers Decrease forecasting times by up to 90%, free up more time for value-added analysis, and improve overall sales execution ©2012 Adaptive Planning, Inc. All rights reserved.
  • 25. Submit Session Feedback Select the SugarCon Mobile App: 1) Tap on this session 2) Tap on survey 3) Submit your feedback *Prizes for attendees who submit session feedback using the Mobile App 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 25
  • 26. #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 26