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Digital communication
opportunities

Sue Davis
@suedavis68
Making things easier for people
will save us money
Cheaper than …
“Digital services can be
20 times cheaper than by phone,
30 times cheaper than by post
and 50 times cheaper than
face to face.”
UK Government Digital Strategy
Iterative and ‘agile’
start here

User-centred
thinking

sweet
spot
Inside out
Our actions
Our achievements
Our mission statement
Our policy
Our processes
Our services
Our service features

Outside in
How they affect you
What you can achieve
How we can help you
What it means for you
End results
Case studies
Service benefits
Digital communication opportunities
Digital communication opportunities
Digital communication opportunities

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Digital communication opportunities

Notas do Editor

  1. Not organised by our internal processes eg country of origin (Costa Rica, france and england apples) What could this mean? Convenience for the user May be more inconvenient for us Less overlap and duplication: less confusion for users