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Patient Engagement
   & the Matrix:
How plugged in are we?
American patients
are plugged in to
  “the Matrix”
 more than ever.
Device Statistics
Device Statistics
      88 percent
of adults age 18+ have a
       cell phone
Device Statistics
      88 percent
of adults age 18+ have a
       cell phone
  Even 77 percent of rural
residents have a cell phone
Device Statistics
     67 percent
of cell phone users TEXT
Device Statistics
      67 percent
of cell phone users TEXT
Age group that texts the
most? Teens – 75 percent
Device Statistics
          60
average number of texts
  teens send per day
Device Statistics
      100 to 50
average number of texts
 teen girls send per day
compared to teen boys,
      respectively
Device Statistics
      57 percent
of adult Americans own a
    laptop computer
Device Statistics
      19 percent
of adult Americans own a
     tablet computer
Device Statistics
      19 percent
of adult Americans own an
     e-Reader device
Device Statistics
      52 percent
of adult Americans use a
phone while watching TV
Internet Statistics
Internet Statistics
    76 percent
of Americans use the
     Internet
Internet Statistics
      62 percent
 of Americans are using
Social Networks while on
       the Internet
Internet Statistics
      55 percent
of Americans are Sharing
   Photos while on the
        Internet
Internet Statistics
     26 percent
   of Americans are
Commenting or Blogging
 while on the Internet
Internet Statistics
      15 percent
 of Americans have their
own Personal Website on
      the Internet
Internet Statistics
     12 percent
   of Americans are
“Tweeting” while on the
       Internet
Internet Statistics
      53 percent
of Americans age 65+ use
     Internet/email
Internet Statistics
       53 percent
of Americans age 65+ use
     Internet/email
Only 34 percent of age 75+
      have Internet
Health Statistics
Health Statistics
      61 percent
of Americans age 18+ find
health information online
Health Statistics
        61 percent
 of Americans age 18+ find
 health information online
  88 percent of caregivers
search online for health info
Health Statistics
       19 percent
  of Americans research
providers online by reading
   reviews and rankings
Health Statistics
      5 percent
of Americans post online
  reviews for providers
Health Statistics
       18 percent
  of Americans research
hospitals online by reading
  reviews and rankings
Health Statistics
      4 percent
of Americans post online
  reviews for hospitals
Health Statistics
CMS is already on board
with physician & hospital
   compare websites.
 Physician: medicare.gov/find-a-
  doctor/provider-search.aspx
Hospital: hospitalcompare.hhs.gov
Health Statistics
      14 percent
 of patients sign up to
receive alerts via text or
          email
Health Statistics
        7 percent
of patients have health apps
   on their mobile devices
Want to learn more about
 patient engagement?
Want to learn more about
  patient engagement?

Visit successehs.com/archived-webinars
   to view the free, complete webinar +
slides, “Stage 2 Meaningful Use – Patient
Engagement, Transitions of Care & HIE.”
Patient Engagement & the Matrix: How plugged in are we?
Patient Engagement & the Matrix: How plugged in are we?

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