Improving IT application services with six sigma

Magesh Mani Sohel Imroz Udaya Vangipurapu 4/27/2005 Improving IT Application Services with Six Sigma

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]

Introduction ,[object Object],[object Object],[object Object]

Introduction ,[object Object],[object Object],[object Object],[object Object]

Define Phase ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Measure Phase ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Analyze Phase ,[object Object],[object Object],[object Object],[object Object],[object Object]

Improve Phase ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Control Phase ,[object Object],[object Object],[object Object]

Synergy with IT Service Management ,[object Object],[object Object],[object Object],[object Object]

Benefits of leveraging Six Sigma with ITSM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Case Study - 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

1 - DEFINE OPPORTUNITIES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2 – MEASURE PERFORMANCE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

3 – ANALYZE FACTORS IMPACTING PERFORMANCE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

4 – IMPROVE PERFORMANCE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

5 – CONTROL PERFORMANCE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],End- Result

Thank you Magesh Mani Sohel Imroz Udaya Vangipurapu

Improving IT application services with six sigma

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