The Dabbawallas

The Wonder Of Dabbawallas Unfolded Cell No.: 91-9869152163 Andheri Office - 26821897 Grant Rd. Office – 23860742 Off: 3, Raghunath Patnak Chawl, Sambhaji Nagar, Sahar Road, Near Fly-Over Bridge, Andheri (E), Mumbai – 69 Email id: rdmedgedabbawala@yahoo.co.in

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What is NMTBSA ?

ABOUT NMTBSA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Our Belief ,[object Object],Tiffin basket’s weight: 75-80 kgs.

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Working of NMTBSA

Zero % fuel Zero % investment Zero % modern technology Zero % Disputes 99.9999% performance 100 % Customer Satisfaction

APPROACH ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Case Study: NMTBSA Tiffin Box Suppliers Association ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Committee (5 members) Teams of 20-25 headed by a group leader Individual dabbawallahs workload: Collect from home – 35 tiffins Delivery at office – 35 tiffins Return empty tiffins to home – 35 tiffins

PRESIDENT VICE PRESIDENT GENERAL SECRETARY TREASURER DIRECTORS ( 9 ) MEMBERS ( 5000 ) MUKADAM 13 MEMBERS ORGANISATIONAL STRUCTURE

[object Object],VLP : Vile Parle (suburb in Mumbai) 9EX12 : Code for Dabbawalas at Destination EX : Express Towers (building name) 12 : Floor no. E : Code for Dabbawala at residential station 3 : Code for destination Station eg. Churchgate Station (Nariman Point) D’souza E VLP 9 EX 12 3

[object Object], E VP 9 AI12 3 3 4ML10 BO G GH 13 2 P 9 D 6 2GPO M D

The Flow Logic Grant Road (12) Churchgate (1-10) Lower Parel (14) 2 3 7 4 5 6 Zones for destination Distribution By Carriers at lunchtime To offices 1 Point of Aggregation And Sorting C D B A E Collection from home

[object Object],[object Object],[object Object],12 coach train 4,000 commuters 8,000 disputes But no excuses, Duty first

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[object Object],[object Object],RETURN JOURNEY:

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Awards and Felicitation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Awards and Felicitation (contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Invitation to Italy ,[object Object],[object Object],[object Object]

MBA students seeking help for their projects and case studies

Some Achievements ,[object Object],[object Object],[object Object]

Ph.D. on Mumbai Dabbawala ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Topic : Study of Logistic & Supply Chain Management of Dabbawala in Mumbai. University : Yashwantrao Chavan Mukta Vidyapeeth, Nashik. Research Work : Doing since last One and Half Year. Guide : Dr. Kulkarni, Nashik.

The Dabbawallas

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The Dabbawallas