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STATE OF THE DIVISION


             SEPTEMBER 30, 2011
          SATELLITE STUDENT UNION
State of the Division 2011
FOCUS AREAS
  Personnel
   Facilities
 Technology
Improving Services
Delivery of Services
STRATEGIC PLAN 2006-11
Met and exceeded all enrollment targets
despite roller coaster changes and tuition
increases
Set new records in the awarding and
disbursement of Financial Aid
Implemented upfront evaluations for transfer
students to facilitate completion of their degree
Significantly increased the college going rate in
the Fresno Unified School District through our
partnership
STRATEGIC PLAN 2006-11
• Increased capacity to provide academic support
  to students through enhanced Supplemental
  Instruction and Tutoring programs
• Created Early Warning System (SupportNet) to
  help students who are struggling in a course
• Enhanced our professional development efforts
  within our Division:
   - Annual Student Affairs Conference
   - Introduction of CARE BUCKS
   - Offering individual professional
       development and personal development
       programs
STRATEGIC PLAN 2006-11
• Improved our communication with students:
   - SAFARI
   - Updated websites
   - Use of Facebook
   - Use of social networks
• Enhanced system for students to apply online for
   scholarships, to request transcripts, to apply for
   graduation, and to review progress toward their
   degree
• Implemented the Family PACT Program in the
   Student Health Center for reproductive health
   education for students
STRATEGIC PLAN 2006-11
Created a new Wellness Center in Student Health
Center and received grants (Aetna) to enhance
services
Made the Student Recreation Center 2nd most
popular place on campus and an outlet for students’
stress and fitness
Continued collaborations with Academic Affairs:
 - Diversity Matters website
 - Early Assessment Program
 - Academic Testing Center
 - Student Success Task Force
 - Title V/ C.L.A.S.E.
 - Early Start Program
STRATEGIC PLAN 2006-11
Continued to celebrate our campus’ rich diversity by
implementing new Latino Heritage Festival along with
the annual celebration of women, African American,
Asian students and our International students.
             Created more leadership opportunities
             - Leadership Certification Program
             - Semester-long leadership training
             - Speed Networking
All of our federal grant programs have been renewed
with retention rates for CAMP and SSSP students
reaching record highs
Enhanced many services for Students with Disabilities,
especially in the area of alternative media for textbooks
STRATEGIC PLAN 2006-11
                          Rejuvenated and enhanced our
                          Summer Orientation Program
                          and Summer Bridge Program
                          Courtyard has maintained high
                          occupancy and extraordinary
                          programming despite changes in
                          demand, in enrollment and
                          tuition increases
Have enhanced facilities for Student Affairs departments
through relocation
 - Within Joyal Administration Building
 - In the Henry Madden Library
 - Thomas Administration Building
 - Visitor’s Center in the University Center
BOTTOM LINE
• 2009 Freshmen 1st Year Retention – 86.7%
• 2009 Freshmen 2nd Year Retention – 80%


                           • 2010 Freshmen 1st
                             Year Retention –
                             86.3%
                           • 2004 six year
                             gradation rate -
                             50.6%
ACCOMPLISHMENTS
                Enrollment Services
          Admissions, Records, Evaluations
On-line official transcript request/payment feature
is now available for our students and alumni
              All of the hard copy permanent
              records have been imaged and are no
              longer stored on shelves in the
              Academic Records Office

     International Student Services & Programs
International student enrollment was more than
10% higher than fall 2010
Began working with a Regional Recruiter in Asia
ACCOMPLISHMENTS
                     Financial Aid
Disbursed funds to 12,744 students for a grand
total of $76,095,096
Awarded 16,139 (compared to 15,231 last year)
students by the first week of class

                Scholarship Office
Processed $5,088,399 in scholarship awards
Created a backup scholarship application so that
157 students could receive funding
ACCOMPLISHMENTS
                    Talent Search
Received record scores on grant students renewal
application- received all 100 possible points
Served over 750 students
             University Outreach Services
Relocated to new location at the University
Center that will serve as the new Visitor’s Center
Developed interactive recruitment e- publications
that utilizes audio, video, YouTube, Facebook
and Twitter
ACCOMPLISHMENTS
           Upward Bound/ELL Upward Bound
One hundred percent of Upward Bound graduating
seniors enrolled in a post-secondary institution
Ninety-nine percent of the ELL Upward Bound students
that attended the five week Summer Residential
Program earned grades of C or higher
           Student Success Services
    Central California Educational Opportunity Center
Conducted outreach presentations on postsecondary
opportunities to over 2,500 individuals
Developed collaborative partnerships with agencies
serving military connected students
ACCOMPLISHMENTS
       College Assistance Migrant Program
Received a $20,000 gift from the J.E. Fehsenfeld
Family Foundation
Nationally recognized for 100% first year
completion rate for Fall 2010 cohort

         Educational Opportunity Program
Developed a functionality in PeopleSoft to allow
online admissions processing
Restructured the program from a residential to a
commuter model.
ACCOMPLISHMENTS
                      Learning Center
Provided 11,156 hours of tutoring through 8,638 visits
which served 1222 unique students

                    Office of Advising Services
                     Designed Freshman Connect to
                     support the transition of first-time
                     freshmen
                     DOG DAYS piloted a Spanish
                     language program focused on parents
                     and guests of incoming freshmen

                   Office of Testing Services
Proctored over 22,500 exams and served 2650 unique
students, which as a 23% increase over the previous year
ACCOMPLISHMENTS
            Student Support Services
Twenty seven students completed undergraduate
degrees during the 2010-11 academic year

                  SupportNet
Received 1137 unduplicated student referrals

           University Migrant Services
Offered webinars explaining the process for
helping AB540 students with the college
application process
ACCOMPLISHMENTS
                      Student Life
                      Career Services
Initiated “Hot Jobs” bulletin distributed through the
BulldogLink system
Added scripted telephone calls reminders of on-campus
job interviews to improve student response and
accommodate employers

             Center for Women and Culture
The Women’s Resource Center celebrated its 20th
anniversary
The Central Valley Cultural Heritage Institute provided
National Coalition “Welcoming Diversity” workshops to
community and campus groups
ACCOMPLISHMENTS
       Services for Students with Disabilities
301 new students established services with SSD in
2010-2011 which is a 74% increase over the 223
students from prior year.
SSD received 758 requests for alternate format of
classroom materials, a 21.7% increase over last year.

                         Student Involvement
Launched the Co-Curricular Leadership Certificate pilot program,
enrolling 56 students for the first year and awarding certificates to
11 students.
Received the Service Recognition Award from the Jan and Bud
Richter Center for Community Engagement and Service Learning
ACCOMPLISHMENTS
                        Student Recreation Center
Increased the number of visits by 6,782 in the Fall 2010
semester.
Added the Group Fitness Class “ZUMBA” which alone had
1,868 participants in the classes offered

                       University Courtyard
Academic Programs resulted in 61% of residence hall students
receiving a 3.0 or better
Hosted Central RAP where 250 leaders from other college campuses
came for a day of learning and growth
          University Health & Psychological Services
Transitioned to an Electronic Medical Records system
National Depression Screening Day brought a record 217
students to be evaluated.
CORE FUNCTIONS
1. ENGAGE STUDENTS
2. PROMOTE STUDENT
   LEARNING
3. PROVIDE QUALITY
   SERVICES
State of the Division 2011
THEMES
• PROMOTING STUDENT TRANSFORMATION AND
  SUCCESS
   – The Division of Student Affairs will intentionally
     focus on providing data driven strategies to facilitate
     student success and transformation.

• DEVELOPING OUR CAMPUS COMMUNITY
   – The ability of our Division to achieve its aspirations is
     depended upon our ability to recruit and retain
     diverse faculty and staff and administrators by
     developing a program that provides opportunities
     for both personal and professional
     development.
THEMES
• INTERNATIONALIZING OUR DIVISION
   – We will increase our international student enrollment
     and take advantage of the international diversity that
     exists on our campus to enhance global awareness for
     our students and our staff.

• DEMONSTRATING A COMMITMENT TO
  DIVERSITY AND CULTURAL COMPETENCE
   – The Division will demonstrate a commitment to
     diversity and cultural competence by examining hiring
     practices, engaging in training, raising awareness, and
     promoting understanding and acceptance of diversity
     in all its forms.
THEMES
•   RECRUITING AND ENROLLING A DIVERSE STUDENT POPULATION
     – We will recruit and enroll the most talented students within our
       region, while maintaining a level of diversity that reflects that
       region – and we will increase our out-of-state and international
       student enrollment – to enhance the diversity of our campus.



• PROMOTING A CULTURE OF QUALITY SERVICE
   – We will make service to students, and to our colleagues across the
     Division and campus a top priority; we will render service to
     customers in a manner that is consistent with our Service Pledge.

• ENGAGING STUDENTS IN OUT-OF-CLASSROOM LEARNING
   – We will promote the value of out-of-classroom learning that centers
     around both academic and personal/lifelong skill development; this
     includes engagement with clubs/organizations and other leadership
     opportunities that complement our students’ degree program.
INNOVATION STATION
State of the Division 2011
BEACON AWARD NOMINEES
• Rita Bocchinfuso-Cohen (Director, Career
  Services)
• Erin Boele (Director, University Courtyard)
• Katie Johnson (Former Staff Member,
  University Communications)
• Christina Leimer (Director, Institutional
  Research, Assessment and Planning (IRAP))
• Kathy Yarmo (Coordinator, Health
  Promotion & Wellness Services)
SERVICE EXCELLENCE AWARD NOMINEES

• Erin Boele (Director, University Courtyard)
• Dr. Lucia Hammar (Director, ISSP)
• Linda Lazalde Herrera (Graduate Admissions
  Specialist)
• Linda Morales (Lead Undergraduate Admissions
  Technician)
• Bernadette Nelson (Undergraduate Admissions
  Analyst)
• Wendy Oliver (Student Health Center, Nursing)
• Linda Rios (Athletics Admissions Specialist)
State of the Division 2011
State of the Division 2011
State of the Division 2011
State of the Division 2011
THANK
 YOU!

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State of the Division 2011

  • 1. STATE OF THE DIVISION SEPTEMBER 30, 2011 SATELLITE STUDENT UNION
  • 3. FOCUS AREAS Personnel Facilities Technology Improving Services Delivery of Services
  • 4. STRATEGIC PLAN 2006-11 Met and exceeded all enrollment targets despite roller coaster changes and tuition increases Set new records in the awarding and disbursement of Financial Aid Implemented upfront evaluations for transfer students to facilitate completion of their degree Significantly increased the college going rate in the Fresno Unified School District through our partnership
  • 5. STRATEGIC PLAN 2006-11 • Increased capacity to provide academic support to students through enhanced Supplemental Instruction and Tutoring programs • Created Early Warning System (SupportNet) to help students who are struggling in a course • Enhanced our professional development efforts within our Division: - Annual Student Affairs Conference - Introduction of CARE BUCKS - Offering individual professional development and personal development programs
  • 6. STRATEGIC PLAN 2006-11 • Improved our communication with students: - SAFARI - Updated websites - Use of Facebook - Use of social networks • Enhanced system for students to apply online for scholarships, to request transcripts, to apply for graduation, and to review progress toward their degree • Implemented the Family PACT Program in the Student Health Center for reproductive health education for students
  • 7. STRATEGIC PLAN 2006-11 Created a new Wellness Center in Student Health Center and received grants (Aetna) to enhance services Made the Student Recreation Center 2nd most popular place on campus and an outlet for students’ stress and fitness Continued collaborations with Academic Affairs: - Diversity Matters website - Early Assessment Program - Academic Testing Center - Student Success Task Force - Title V/ C.L.A.S.E. - Early Start Program
  • 8. STRATEGIC PLAN 2006-11 Continued to celebrate our campus’ rich diversity by implementing new Latino Heritage Festival along with the annual celebration of women, African American, Asian students and our International students. Created more leadership opportunities - Leadership Certification Program - Semester-long leadership training - Speed Networking All of our federal grant programs have been renewed with retention rates for CAMP and SSSP students reaching record highs Enhanced many services for Students with Disabilities, especially in the area of alternative media for textbooks
  • 9. STRATEGIC PLAN 2006-11 Rejuvenated and enhanced our Summer Orientation Program and Summer Bridge Program Courtyard has maintained high occupancy and extraordinary programming despite changes in demand, in enrollment and tuition increases Have enhanced facilities for Student Affairs departments through relocation - Within Joyal Administration Building - In the Henry Madden Library - Thomas Administration Building - Visitor’s Center in the University Center
  • 10. BOTTOM LINE • 2009 Freshmen 1st Year Retention – 86.7% • 2009 Freshmen 2nd Year Retention – 80% • 2010 Freshmen 1st Year Retention – 86.3% • 2004 six year gradation rate - 50.6%
  • 11. ACCOMPLISHMENTS Enrollment Services Admissions, Records, Evaluations On-line official transcript request/payment feature is now available for our students and alumni All of the hard copy permanent records have been imaged and are no longer stored on shelves in the Academic Records Office International Student Services & Programs International student enrollment was more than 10% higher than fall 2010 Began working with a Regional Recruiter in Asia
  • 12. ACCOMPLISHMENTS Financial Aid Disbursed funds to 12,744 students for a grand total of $76,095,096 Awarded 16,139 (compared to 15,231 last year) students by the first week of class Scholarship Office Processed $5,088,399 in scholarship awards Created a backup scholarship application so that 157 students could receive funding
  • 13. ACCOMPLISHMENTS Talent Search Received record scores on grant students renewal application- received all 100 possible points Served over 750 students University Outreach Services Relocated to new location at the University Center that will serve as the new Visitor’s Center Developed interactive recruitment e- publications that utilizes audio, video, YouTube, Facebook and Twitter
  • 14. ACCOMPLISHMENTS Upward Bound/ELL Upward Bound One hundred percent of Upward Bound graduating seniors enrolled in a post-secondary institution Ninety-nine percent of the ELL Upward Bound students that attended the five week Summer Residential Program earned grades of C or higher Student Success Services Central California Educational Opportunity Center Conducted outreach presentations on postsecondary opportunities to over 2,500 individuals Developed collaborative partnerships with agencies serving military connected students
  • 15. ACCOMPLISHMENTS College Assistance Migrant Program Received a $20,000 gift from the J.E. Fehsenfeld Family Foundation Nationally recognized for 100% first year completion rate for Fall 2010 cohort Educational Opportunity Program Developed a functionality in PeopleSoft to allow online admissions processing Restructured the program from a residential to a commuter model.
  • 16. ACCOMPLISHMENTS Learning Center Provided 11,156 hours of tutoring through 8,638 visits which served 1222 unique students Office of Advising Services Designed Freshman Connect to support the transition of first-time freshmen DOG DAYS piloted a Spanish language program focused on parents and guests of incoming freshmen Office of Testing Services Proctored over 22,500 exams and served 2650 unique students, which as a 23% increase over the previous year
  • 17. ACCOMPLISHMENTS Student Support Services Twenty seven students completed undergraduate degrees during the 2010-11 academic year SupportNet Received 1137 unduplicated student referrals University Migrant Services Offered webinars explaining the process for helping AB540 students with the college application process
  • 18. ACCOMPLISHMENTS Student Life Career Services Initiated “Hot Jobs” bulletin distributed through the BulldogLink system Added scripted telephone calls reminders of on-campus job interviews to improve student response and accommodate employers Center for Women and Culture The Women’s Resource Center celebrated its 20th anniversary The Central Valley Cultural Heritage Institute provided National Coalition “Welcoming Diversity” workshops to community and campus groups
  • 19. ACCOMPLISHMENTS Services for Students with Disabilities 301 new students established services with SSD in 2010-2011 which is a 74% increase over the 223 students from prior year. SSD received 758 requests for alternate format of classroom materials, a 21.7% increase over last year. Student Involvement Launched the Co-Curricular Leadership Certificate pilot program, enrolling 56 students for the first year and awarding certificates to 11 students. Received the Service Recognition Award from the Jan and Bud Richter Center for Community Engagement and Service Learning
  • 20. ACCOMPLISHMENTS Student Recreation Center Increased the number of visits by 6,782 in the Fall 2010 semester. Added the Group Fitness Class “ZUMBA” which alone had 1,868 participants in the classes offered University Courtyard Academic Programs resulted in 61% of residence hall students receiving a 3.0 or better Hosted Central RAP where 250 leaders from other college campuses came for a day of learning and growth University Health & Psychological Services Transitioned to an Electronic Medical Records system National Depression Screening Day brought a record 217 students to be evaluated.
  • 21. CORE FUNCTIONS 1. ENGAGE STUDENTS 2. PROMOTE STUDENT LEARNING 3. PROVIDE QUALITY SERVICES
  • 23. THEMES • PROMOTING STUDENT TRANSFORMATION AND SUCCESS – The Division of Student Affairs will intentionally focus on providing data driven strategies to facilitate student success and transformation. • DEVELOPING OUR CAMPUS COMMUNITY – The ability of our Division to achieve its aspirations is depended upon our ability to recruit and retain diverse faculty and staff and administrators by developing a program that provides opportunities for both personal and professional development.
  • 24. THEMES • INTERNATIONALIZING OUR DIVISION – We will increase our international student enrollment and take advantage of the international diversity that exists on our campus to enhance global awareness for our students and our staff. • DEMONSTRATING A COMMITMENT TO DIVERSITY AND CULTURAL COMPETENCE – The Division will demonstrate a commitment to diversity and cultural competence by examining hiring practices, engaging in training, raising awareness, and promoting understanding and acceptance of diversity in all its forms.
  • 25. THEMES • RECRUITING AND ENROLLING A DIVERSE STUDENT POPULATION – We will recruit and enroll the most talented students within our region, while maintaining a level of diversity that reflects that region – and we will increase our out-of-state and international student enrollment – to enhance the diversity of our campus. • PROMOTING A CULTURE OF QUALITY SERVICE – We will make service to students, and to our colleagues across the Division and campus a top priority; we will render service to customers in a manner that is consistent with our Service Pledge. • ENGAGING STUDENTS IN OUT-OF-CLASSROOM LEARNING – We will promote the value of out-of-classroom learning that centers around both academic and personal/lifelong skill development; this includes engagement with clubs/organizations and other leadership opportunities that complement our students’ degree program.
  • 28. BEACON AWARD NOMINEES • Rita Bocchinfuso-Cohen (Director, Career Services) • Erin Boele (Director, University Courtyard) • Katie Johnson (Former Staff Member, University Communications) • Christina Leimer (Director, Institutional Research, Assessment and Planning (IRAP)) • Kathy Yarmo (Coordinator, Health Promotion & Wellness Services)
  • 29. SERVICE EXCELLENCE AWARD NOMINEES • Erin Boele (Director, University Courtyard) • Dr. Lucia Hammar (Director, ISSP) • Linda Lazalde Herrera (Graduate Admissions Specialist) • Linda Morales (Lead Undergraduate Admissions Technician) • Bernadette Nelson (Undergraduate Admissions Analyst) • Wendy Oliver (Student Health Center, Nursing) • Linda Rios (Athletics Admissions Specialist)