Primavera BSS use case - Pathway to CMMI (re)certification with Scrum: roadmap and challenges, critical success factors, improvements made and lessons learned. Supported by Strongstep's consultancy services.

1. SCRUM+CMMI @ Primavera
Miguel Barroso, PMP, CSM, PMO Manager

2. Agenda
• Organization
• Context and challenges
• Critical success factors
• Improvements made
• Conclusions

3. Organization
• Development of global management for several sectors
• Started in 1993
• Offices in Portugal, Spain, Angola, Mozambique and Dubai
• 40.000 customers in more than 20 countries
• Market leader in Portugal, Angola, Mozambique and Cape Verde
• CMMI level 2 certified in 2010

4. Context
• Processes already in place
• Waterfall approach
• Business units focused on products
 Significant planning upfront
 Long development cycles
 Checking product to late
 Ownership focused on the managers/leads, not on teams

5. Context
• Main challenges:
 Culture, mindset shift
 Cross-functional teams
 Teams with multiple projects
 Working as a team
Introduce Scrum
Experimentation
Evangelization
2013

6. Context
• Main challenges:
 Culture shift (continued…)
 Role definition and relocation
 Build an environment of trust
 Team ownership
Organization
change
Processes
definition
Coaching/
Process
Dissemination
2014
~100 people
under BUs
Scrum
Team
Scrum
Team
Scrum
Team
Scrum
Team
Scrum
Team
Scrum
Team
Scrum
Team
Scrum
Team
Scrum
Team
Scrum
Team
Scrum
Team
Scrum
Team
12 Scrum Teams
CMMI level 2!
(supported by the Actor 2 program)

7. Critical Success Factors
• Management sponsorship
• Envangelization, pass the word
• Coaching (inside and outside the teams)
• Team empowerment… suddenly new leaders are born
• Help take away the fear of change

8. Improvements Made
• Team productivity
• Better stakeholder involvement
• Transparency
• Issues show up faster and can be dealt with sooner
• Continuous improvement due to shorter development cycles

9. Conclusions
• Before saying no to change, give it a try… you never know
• Building a culture takes time, changing a culture takes even longer,
so be patient
• Harness the leader in each person… most of them don’t even know
they have it in them
To improve is to change; to be perfect is to change often
W. Churchill