The document summarizes key trends in software and process improvement globally and in Portugal. It notes that software is now ubiquitous, connecting people and businesses worldwide. Process improvement models like CMMI and Agile are becoming more integrated and are helping organizations improve productivity, quality, and competitiveness. A survey of Portuguese organizations found most have quality cultures and see challenges in requirements, testing, and reuse. Process improvements can lead to reduced costs and defects. Globalization means competition is also global, so process improvement is important for innovation and market opportunities.

1. © 2011 Carnegie Mellon University 1

2. www.strongstep.pt/steptalks2011
© 2011 Carnegie Mellon University 2

3. Trends for Process Improvement:
Portugal and the World
Paul D. Nielsen
Software Engineering Institute
Carnegie Mellon University
Pittsburgh, PA 15213
StepTalks2011
© 2011 Carnegie Mellon University

4. Software is Everywhere
© 2011 Carnegie Mellon University 4

5. Software is Important
Manufacturing Finance
Space Engineering
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6. Software in Often Complex
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7. Software Connects Us
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8. Software is Personal
© 2011 Carnegie Mellon University 8

9. Trends in Process Improvement
Integration of Models
Integration of Technologies
Integration Across the Supply Chain
Integration Globally
Benefits for Your Organization
People and Process
© 2011 Carnegie Mellon University 9

10. Integration of Models
RUP Agile
Score-
CMMI ISO card
EFQM 9000
COBIT
EIA 632 ISO
12207
ITIL
GQIM
Lean Six
Sigma TSP
PSM
© 2011 Carnegie Mellon University 10

11. Integration of Technologies
Software Network
Architecture Security
CMMI
TSP
Interoperable
Systems
PSP
© 2011 Carnegie Mellon University 11

12. Integration Across the Supply Chain
Acquirers,
CMMI-ACQ
customers
Software
CMMI-DEV
developers
Suppliers
• outsourcing CMMI-DEV CMMI-SVC
• subcontracting
© 2011 Carnegie Mellon University 12

13. Integration Globally
Red country name: New additions with this reporting
© 2011 Carnegie Mellon University 13

14. Scale and Complexity
SEI’s Ultra-Large-
Computer data Systems study
associated with a
network intrusion
incident.
Shifts in Software
Engineering Community
Consumer-
Impacts of War Driven
Development
Converging and Intersecting Technologies, e.g.,
Biotechnology (above-left) and Nanotechnology (right)
© 2011 Carnegie Mellon University 14

15. People and Process
© 2011 Carnegie Mellon University 15

16. People and Process—CMMI
Introduction to CMMI-DEV Attendees
140000
120000
CMM Intro
100000 (discon'td.
12/31/05)
80000
60000 CMMI Intro
40000
20000
0
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
© 2011 Carnegie Mellon University 16

17. Strongstep Survey
Surveyed top organizations in Portugal in key sectors:
• Finance
• Telecom
• Health
• IT
• Energy
• Public
Survey conducted Feb-Apr 2011
Information is aggregated and anonymous
© 2011 Carnegie Mellon University 17

18. Strongstep Survey Results
Quality 73% believe they have a culture of process
Outlook 82% have dedicated staff for process control & improvement
Customer Balanced focus on cost, schedule and quality
Concerns
Industry Confident in project management and engineering skills
Strengths
Industry Controlling requirements, reuse and testing
Challenges
Defect 36% found after development & internal testing
Detection
Best Practice CMMI/TSP and Agile dominate, but many models
Awareness
© 2011 Carnegie Mellon University 18

19. Strongstep Survey Results
And the new trends will be:
• CMMI for Development
• CMMI for Services
• Lean
• Scrum
• ISO 20000
© 2011 Carnegie Mellon University 19

20. Impact for Organizations
Productivity 42% decrease in Met milestones 20% reduction in
improved by 25% the costs of improved from software costs by
using CMMI over a rework at CMMI 50% to 85% with integrating its
three-year period Level 3 focus on CMMI engineering
processes using
CMMI
© 2011 Carnegie Mellon University 20

21. Impact of Organizations TSP
First product Zero defects in Hill AFB teams Used TSP to cut
update to have two large “routinely defects in half
zero defects in systems after releasing and establish
system test user acceptance software with data baseline to
test very low or zero improve future
defects” planning efforts
© 2011 Carnegie Mellon University 21

22. Appraisals Done in Portugal
SCAMPI Appraisals in Portugal: 16
SCAMPI Appraisals in Europe: 827
Worldwide:
Since 2002, 6,808 appraisals have
been reported to the SEI
The majority of reported appraisals
are maturity level 2 and 3
organizations.
© 2011 Carnegie Mellon University 22

23. Summary
Software is everywhere, it is global, and it is being developed in
businesses and teams of all sizes
Process improvement benefits developers and customers—and opens
markets for organizations (large and small)
Global markets mean global competition—process improvement can
make you more competitive
Process improvements helps innovation and puts people back in
control
Improved Software and Systems Engineering
is Critical to the 21st Century
© 2011 Carnegie Mellon University 23

24. More Information
Software Engineering Institute
Carnegie Mellon University
4500 Fifth Avenue
Pittsburgh, PA 15213-3890
Phone:
1 (412) 268-5800
Email:
customer-relations@sei.cmu.edu
nielsen@sei.cmu.edu
© 2011 Carnegie Mellon University 24

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26. © 2011 Carnegie Mellon University 26

27. STRONGSTEP - INNOVATION IN SOFTWARE QUALITY
Email: geral@strongstep.pt
Web: www.strongstep.pt
Telefone: +351 22 030 15 85
Rua Actor Ferreira da Silva, UPTEC
4200-298 Porto
Portugal
© 2011 Carnegie Mellon University 27