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WANT TO BUILD CUSTOMER
ENGAGEMENT?
THE SECRET IS IN THE SYRUP.
HOTCAKES COMMERCE
@mmmcommerce

Don’t forget to include #DNNCon in your tweets!

@DNNCon
LET’S PLAY A GAME!

POST TO TWITTER THAT
YOU’RE HERE FOR A
CHANCE TO WIN A
HOTCAKES COMMERCE
LUNCHBOX!
ADD #DNNCONGAME
TO YOUR POST!
Don’t forget to include #DNNCon in your tweets!

@DNNCon
WHAT IS GAMIFICATION?

APPLYING TRADITIONAL GAMING
ELEMENTS TO ONLINE MARKETING
TECHNIQUES.
Don’t forget to include #DNNCon in your tweets!

@DNNCon
IN OTHER WORDS….

….FUN!
Don’t forget to include #DNNCon in your tweets!

@DNNCon
WHERE DO WE SEE GAMIFICATION?

FROM LOYALTY CARDS FOR
OUR FAVORITE STORES TO
FITNESS APPS – WE ARE ALL
PARTICIPATING IN
GAMIFICATION.

Don’t forget to include #DNNCon in your tweets!

@DNNCon
DID YOU CHECK IN SOMEWHERE
TODAY?
WHEN IT COMES TO
GAMIFICATION ON
FOURSQUARE, THERE IS
NO GREATER HIGH THAN
SNAGGING MAYORSHIP
FROM A COMPLETE
STRANGER.

Don’t forget to include #DNNCon in your tweets!

@DNNCon
OR WHEN YELP
HELPS YOU JUSTIFY
A NIGHT OUT ON
THE TOWN.

YOU MIGHT NOT
REALIZE IT BUT YOU
ARE PLAYING A
GAME.
Don’t forget to include #DNNCon in your tweets!

@DNNCon
WHAT ARE THE BUSINESS BENEFITS OF
GAMIFICATION?
• CUSTOMER
ENGAGEMENT
• RETURN SHOPPERS
• FREE MARKETING
• INCREASED PAGE
RANKINGS
• NEW RELATIVE CONTENT
• CUSTOMER RUN
COMMUNITY
• BRAND AWARENESS
• SOLVE COMPLEX
BUSINESS PROBLEMS
THROUGH CROWD
SURFING
• POWERFUL CUSTOMER
DATA
• LEARN MORE ABOUT
Don’t forget to include #DNNCon in your tweets!
YOUR CUSTOMER @DNNCon
IN OTHER WORDS…. GAMIFICATION
HELPS YOUR BUSINESS WIN!
Don’t forget to include #DNNCon in your tweets!

@DNNCon
HOW CAN A BRAND LIVE IN A GAME
WORLD…
WHILE STILL FOCUSING
ON ITS BRAND
MESSAGE?

Don’t forget to include #DNNCon in your tweets!

@DNNCon
CAREFUL
A GOOD
LY.
MARKETING IDEA
IS USELESS
WITHOUT GOOD
DESIGN, LOTS OF
TESTING, AND
RESEARCH….
SKIPPING THESE
STEPS WILL
ENSURE
FAILURE. Don’t forget to include #DNNCon in your tweets!

@DNNCon
HOW CAN I GET STARTED WITH
GAMIFICATION?

?

Don’t forget to include #DNNCon in your tweets!

@DNNCon
DISCOVERY

IDENTIFY
WHO YOUR
PLAYERS
ARE.

Don’t forget to include #DNNCon in your tweets!

@DNNCon
DEFINE WHAT FUN MEANS TO YOUR
PLAYER?

Don’t forget to include #DNNCon in your tweets!

@DNNCon
WHY WOULD THEY WANT TO
PARTICPATE?
•
•
•
•
•
•
•

RESPECT
CHALLENGE
STATUS
REWARDS
COMPETITION
COMMUNITY
FUN

Don’t forget to include #DNNCon in your tweets!

@DNNCon
GAMING MECHANICS -- THE BUILDING
BLOCKS

POINTS – BADGES – PROGRESSION
Don’t forget to include #DNNCon in your tweets!

@DNNCon
ALL COME BACK
TO STATUS

LET’S DO A
CASE STUDY.
Don’t forget to include #DNNCon in your tweets!

@DNNCon
HOW ONE BRAND USED GAMIFICATION
TO GAIN OVER 50 MILLION CUSTOMERS

MEET
DROPBOX.
Don’t forget to include #DNNCon in your tweets!

@DNNCon
FOUND IN 2007 BY
MIT GRADUATE
DREW HOUSTON
AFTER HE GREW
TIRED OF LEAVING
HIS FLASH DRIVE
AT HOME.
DROPBOX OFFICIALLY
LAUNCHED IN 2008.

Don’t forget to include #DNNCon in your tweets!

@DNNCon
WANT MORE SPACE?
THE FIRST TWO GIGS
ARE FREE.

WHAT COMES
NEXT DEPENDS
ON HOW MUCH
YOU’RE WILLING
TO PLAY.

Don’t forget to include #DNNCon in your tweets!

@DNNCon
THINK ABOUT THIS IN TERMS
OF YOUR OWN BUSINESS.
DROPBOX CUSTOMERS
QUICKLY BECOME
MARKETING OR
SALES PEOPLE
EVEN IF THEY
AREN’T AWARE.

Don’t forget to include #DNNCon in your tweets!

@DNNCon
GYM-PACT FORCES YOU TO
WORKOUT OR PAY THE PRICE.
GET TO THE GYM, MEET YOUR
GOALS, GET PAID.
SKIP THE GYM AND IT WILL
COST YOU.

Don’t forget to include #DNNCon in your tweets!

@DNNCon
SEE YOUR PROGRESS AND
COLLECT YOUR WINNINGS.

Don’t forget to include #DNNCon in your tweets!

@DNNCon
CUSTOMER LOYALTY – EARN IT, KEEP IT.

CREATE A COMMUNITY OF LOYAL
CUSTOMERS WHO BELIEVE IN YOUR
BRAND ENOUGH TO TRUST YOU WITH
THEIR INFORMATION AND SHARE THEIR
EXPERIENCE WITH THEIR PERSONAL
NETWORK.
Don’t forget to include #DNNCon in your tweets!

@DNNCon
INTEGRATING GAMIFICATION
SEAMLESSLY?

USE THE
WRONG
PLATFORM
AND THINGS
COULD GET
STICKY….

Don’t forget to include #DNNCon in your tweets!

@DNNCon
MMM…..COMMER
CE
GETS SOCIAL!
• ACTIVITY
STREAMS
• LEADERBOARDS
• STATUS
• RELATIONSHIP
TRACKING
• PROFILE
PROGRESS
• BADGES
• LOYALTY
PROGRAMS
@DNNCon
Don’t forget to include #DNNCon in your tweets!
• PRODUCT
HOTCAKES COMMERCE &
GAMIFICATION
• COMMUNITY
ANALYTICS
• BADGES
• REAL-TIME
INTERACTION
• MANAGEMENT
DASHBOARD
Don’t forget to include #DNNCon in your tweets!

@DNNCon
HOTCAKES COMMERCE GIVES THE
SOCIAL SPOKES COMMUNITY A
CHANCE TO WRITE
REVIEWS, ANSWER
QUESTION, ATTEND EVENTS, AND
EARN REWARDS FOR ALL OF IT.

Don’t forget to include #DNNCon in your tweets!

@DNNCon
DISCUSSION & QUESTIONS

Don’t forget to include #DNNCon in your tweets!

@DNNCon
THANKS TO ALL OF OUR GENEROUS
SPONSORS!

Don’t forget to include #DNNCon in your tweets!

@DNNCon

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Hotcakes Commerce Offers Gamification in E-Commerce

  • 1. WANT TO BUILD CUSTOMER ENGAGEMENT? THE SECRET IS IN THE SYRUP. HOTCAKES COMMERCE @mmmcommerce Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 2. LET’S PLAY A GAME! POST TO TWITTER THAT YOU’RE HERE FOR A CHANCE TO WIN A HOTCAKES COMMERCE LUNCHBOX! ADD #DNNCONGAME TO YOUR POST! Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 3. WHAT IS GAMIFICATION? APPLYING TRADITIONAL GAMING ELEMENTS TO ONLINE MARKETING TECHNIQUES. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 4. IN OTHER WORDS…. ….FUN! Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 5. WHERE DO WE SEE GAMIFICATION? FROM LOYALTY CARDS FOR OUR FAVORITE STORES TO FITNESS APPS – WE ARE ALL PARTICIPATING IN GAMIFICATION. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 6. DID YOU CHECK IN SOMEWHERE TODAY? WHEN IT COMES TO GAMIFICATION ON FOURSQUARE, THERE IS NO GREATER HIGH THAN SNAGGING MAYORSHIP FROM A COMPLETE STRANGER. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 7. OR WHEN YELP HELPS YOU JUSTIFY A NIGHT OUT ON THE TOWN. YOU MIGHT NOT REALIZE IT BUT YOU ARE PLAYING A GAME. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 8. WHAT ARE THE BUSINESS BENEFITS OF GAMIFICATION? • CUSTOMER ENGAGEMENT • RETURN SHOPPERS • FREE MARKETING • INCREASED PAGE RANKINGS • NEW RELATIVE CONTENT • CUSTOMER RUN COMMUNITY • BRAND AWARENESS • SOLVE COMPLEX BUSINESS PROBLEMS THROUGH CROWD SURFING • POWERFUL CUSTOMER DATA • LEARN MORE ABOUT Don’t forget to include #DNNCon in your tweets! YOUR CUSTOMER @DNNCon
  • 9. IN OTHER WORDS…. GAMIFICATION HELPS YOUR BUSINESS WIN! Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 10. HOW CAN A BRAND LIVE IN A GAME WORLD… WHILE STILL FOCUSING ON ITS BRAND MESSAGE? Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 11. CAREFUL A GOOD LY. MARKETING IDEA IS USELESS WITHOUT GOOD DESIGN, LOTS OF TESTING, AND RESEARCH…. SKIPPING THESE STEPS WILL ENSURE FAILURE. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 12. HOW CAN I GET STARTED WITH GAMIFICATION? ? Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 13. DISCOVERY IDENTIFY WHO YOUR PLAYERS ARE. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 14. DEFINE WHAT FUN MEANS TO YOUR PLAYER? Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 15. WHY WOULD THEY WANT TO PARTICPATE? • • • • • • • RESPECT CHALLENGE STATUS REWARDS COMPETITION COMMUNITY FUN Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 16. GAMING MECHANICS -- THE BUILDING BLOCKS POINTS – BADGES – PROGRESSION Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 17. ALL COME BACK TO STATUS LET’S DO A CASE STUDY. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 18. HOW ONE BRAND USED GAMIFICATION TO GAIN OVER 50 MILLION CUSTOMERS MEET DROPBOX. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 19. FOUND IN 2007 BY MIT GRADUATE DREW HOUSTON AFTER HE GREW TIRED OF LEAVING HIS FLASH DRIVE AT HOME. DROPBOX OFFICIALLY LAUNCHED IN 2008. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 20. WANT MORE SPACE? THE FIRST TWO GIGS ARE FREE. WHAT COMES NEXT DEPENDS ON HOW MUCH YOU’RE WILLING TO PLAY. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 21. THINK ABOUT THIS IN TERMS OF YOUR OWN BUSINESS. DROPBOX CUSTOMERS QUICKLY BECOME MARKETING OR SALES PEOPLE EVEN IF THEY AREN’T AWARE. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 22. GYM-PACT FORCES YOU TO WORKOUT OR PAY THE PRICE. GET TO THE GYM, MEET YOUR GOALS, GET PAID. SKIP THE GYM AND IT WILL COST YOU. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 23. SEE YOUR PROGRESS AND COLLECT YOUR WINNINGS. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 24. CUSTOMER LOYALTY – EARN IT, KEEP IT. CREATE A COMMUNITY OF LOYAL CUSTOMERS WHO BELIEVE IN YOUR BRAND ENOUGH TO TRUST YOU WITH THEIR INFORMATION AND SHARE THEIR EXPERIENCE WITH THEIR PERSONAL NETWORK. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 25. INTEGRATING GAMIFICATION SEAMLESSLY? USE THE WRONG PLATFORM AND THINGS COULD GET STICKY…. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 26. MMM…..COMMER CE GETS SOCIAL! • ACTIVITY STREAMS • LEADERBOARDS • STATUS • RELATIONSHIP TRACKING • PROFILE PROGRESS • BADGES • LOYALTY PROGRAMS @DNNCon Don’t forget to include #DNNCon in your tweets! • PRODUCT
  • 27. HOTCAKES COMMERCE & GAMIFICATION • COMMUNITY ANALYTICS • BADGES • REAL-TIME INTERACTION • MANAGEMENT DASHBOARD Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 28. HOTCAKES COMMERCE GIVES THE SOCIAL SPOKES COMMUNITY A CHANCE TO WRITE REVIEWS, ANSWER QUESTION, ATTEND EVENTS, AND EARN REWARDS FOR ALL OF IT. Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 29. DISCUSSION & QUESTIONS Don’t forget to include #DNNCon in your tweets! @DNNCon
  • 30. THANKS TO ALL OF OUR GENEROUS SPONSORS! Don’t forget to include #DNNCon in your tweets! @DNNCon