Move Over Plans - Business Continuity Goes Real-time

Move Over Plans – BC Gets Real-time
January 29, 2014

www.sungardas.com

Welcome!

Bob Arnold
Moderator

How to interact today
• Go-to-Meeting Platform
• Slides available after the presentation

© 2014 SunGard. | www.sungardas.com

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Speakers
Seema Sheth-Voss
Director Product Marketing
SunGard Availability Services

Tracey Forbes
Vice President Business Development
SunGard Availability Services


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Overview
 BC Planning isn’t keeping up

 The “production world”: Real time and Predictive
 Shift from “planning” to modeling incidents
 Key attributes needed in plan data and BC programs
 Getting started


4

Let’s examine and challenge classic BCM Models
Start
Analyze risk and
business impact

Assess readiness and
continuity strategies
(employees, suppliers)

Plan and
execute

Your Continuity Program
Report and learn

Manage incidents and
resume business

Test and model
What-if scenarios

Finish
Even if this is reality, is it effective??


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Does the model still work?
Poll..

How many of you have used your BC Plans "as-is" at time
of incident or disaster
• Yes. Our plans are already accurate and quite simple.
• No. Still confusion in finding correct information ATOD


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Progress: ISO22301 calls out PDCA Model with emphasis
on monitoring, review and continual improvement


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Reality – Our organizations are in a hyper-dynamic state
Cloud

Mobility and employee
consumption of services

What is
the plan
of
record?

Human error and
malicious acts


8

Static plans worked in different era but no longer..

We can’t be effective if we are out of synch


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We actually know more than we give ourselves credit for..

Internal

External


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Predictive and Proactive IT
Example: Fast Fashion
Business Environment
 Millennial generation is fickle
 Traditional cycles under attack
 Recession pressures
 Supply unpredictability
Real-time data to help IT and
business respond
 Early headlights on both demand
and supply side
 Make on the fly changes to store
merchandise, prices
 Shift SKUs, sources literally in
minute


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Data attributes of aware and responsive systems

What is
happening

Did our
actions
work?

What is
likely?

What to
do next?

Current BC practices work okay or great


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Let’s shift from static planning to “response modeling”

Accessible

Relevant and
Contextual

Real-time

Key attributes of Plan Data


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Accessibility of Plan Data
 Data Sourcing and Governance

• Identify and leverage other data sources
 Engaging users, managing culture change
• Anytime, anyplace, anywhere
• Usability
• Getting buy-in
• Engaging subject matter experts, capture unique insights
Experts

Records

HRIS
Engagement
IT
Assets


ERP

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Plan Data – Contextual and Relevant to Actual Possibilities
 Plan for what, exactly?
• Plan scope, assumptions, scenarios
• Impact of situation is what matters!
• Moving targets

 Response Modeling
• Extract the data that matters
• Slice and dice plan data on demand
• Make decisions and take actions based on real-time data


15

Develop the ‘response of the moment’ at time of incident
Consumer

Plans

Ad-hoc queries
Data extraction

Responder

Program
Managers


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Plan Data – Real-time and Integrated
Holy grail – Situational Awareness
 Convergence of BC and Incident Management
• Update plans with real-time streams
• External sources: social media, law-enforcement, weather
• Internal sources: SF chatter feeds, IT monitoring, cyber incidents

 Situational Awareness
• Bring it all together!
• Make informed decisions
• Trigger faster responses


17

Innovations from SunGard


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The journey is underway..
 Few are implementing all aspects – Why?
 Challenges

• Management buy-in
• Process
• Time and resources


Tooling is fragmented


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Get started now
• Change culture and build awareness

• Demonstrate success, even little wins
• Understand and leverage your most trusted sources of data
• Establish process to find and extract the right information

• Be leader – educate your peers on real risks


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Let’s continue the discussion
 Visit www.sungardas.com/software

 SunGard AS at DRJ SpringWorld 2014

• Innovation showcase : AssuranceCM R3.0 at Booth 611
• General Session
 Tracey Forbes speaks: Resilience in a Risky World –
April 1st, 2014 ; 9:30- 10:30 AM


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trademarks of their respective holders.


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