Ibm connect2013 id105-ibmconnections-mail

ID105:
“You Have My Mail in Your Connections!”
Eric Portner
Senior Software Engineer | Connections Mail Architect

Scott Souder
Program Director | Client Strategy: Notes, iNotes & Connections Mail

© 2013 IBM Corporation

Please note:

IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal
without notice at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction
and it should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or
legal obligation to deliver any material, code or functionality. Information about potential future
products may not be incorporated into any contract. The development, release, and timing of any
future features or functionality described for our products remains at our sole discretion.

Performance is based on measurements and projections using standard IBM benchmarks in a
controlled environment. The actual throughput or performance that any user will experience will
vary depending upon many factors, including considerations such as the amount of
multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the
workload processed. Therefore, no assurance can be given that an individual user will achieve
results similar to those stated here.

2 © 2013 IBM Corporation

Agenda

 Overview: IBM® Connections® Mail®
 DEMO, DEMO, DEMO!!!
 Stuff You Need to Know
 The Road Ahead
 Related Sessions & Resources
 Q&A


Agenda

 The Road Ahead
 Q&A


IBM Solutions to Meet a Spectrum of Customer Business Needs

Public Cloud Dedicated Cloud
Hybrid
IBM SmartCloud® Engage®
● IBM SmartCloud Social
Collaboration for Government®
IBM SmartCloud Meetings® ● IBM GTS SmartCloud
IBM SmartCloud Connections ® Enterprise®
─ IBM Notes & Domino®
IBM SmartCloud Notes® ─ IBM Domino Utility Server®
─ IBM Connections®
─ IBM Sametime®
─ IBM WebSphere® Portal®
─ IBM Web Content
Manager®
● Partner Offerings

On-Premises


“Social Mail” is the evolution of messaging to include social
capabilities...delivered in the context of where you choose to work

Access social tools from your inbox

Access messaging from social homepage Access from your
mobile devices


IBM Connections Mail
Delivery plans

 Delivered in September, 2012, to be used in conjunction with IBM Connections
4.0
 Initial functionality focused primarily on messaging capabilities:
─ View and compose mail message (including rich text editing, spell check, etc.)
─ Signatures, addressing and directory search
─ Mail “badge” provides visual indication of new content
─ IBM Connections Files integration
─ Support for embedded experiences
─ View one-day calendar and individual entries
─ Security features
─ Ability to launch “primary” messaging client – e.g., iNotes [only]
 Supported back-ends: Domino 8.5.3 FP3, Microsoft® Exchange® 2007 / 2010
─ IBM SmartCloud® and other back-end systems targeted for future releases
 Fully accessible solution (WCAG 2.0 AA and Section 508-compliant)


“Being in mail without being in mail”

 Lightweight social messaging tool
 Provides simple, elegant web mail
and calendar experience allowing
people to remain within IBM
Connections
 Quickly manage incoming mail
without leaving your social context
 Make informed decisions in real-time
with a social approach that brings
information and expertise into easy
and immediate reach
 Delivered as a plug-in to IBM
Connections 4.0


Informs user of
newer, unread
IBM Connections Mail messages
New Mail badge in navigator

 Indicates presence of unread messages in inbox
 Hovering over mail navigation entry causes badge to be reset and the
current inbox contents to be displayed

 Admin configurable
─ Checks for new mail every 30 minutes, or when a new Connections page loads (if 5 or
more minutes have passed since the last check)
─ In addition, if new mail is found and the new mail icon is displayed, Connections Mail
stops checking for new mail until the next time the user opens the Connections Mail inbox
─ For additional details, see “What's New in IBM Connections Mail 1.0 Fix Pack 1” link on
“Related Sessions & Resources” slide


Access via mail
dropdown on
navigator


Perform essential mail tasks

 Compose a new message
 Address messages to contacts in
your Connections network, plus
contacts in your IBM Notes® or
Microsoft® Outlook® contacts list
 Refresh your inbox
 Find messages in your inbox
 Mark messages for follow-up
 Preview, Reply, Reply to All, Forward
or Delete
 See message-type icons,
replied/forwarded indicators,
attachments, message flags, etc.
 Launch into full mail experience
(currently, iNotes only)


Hover and “progressive reveal”

 Distinguish unread messages
 Click “star” to mark as follow-up
 Key triage actions and additional
line of “snippet” information reveals
on hover*
 Reply, Reply to All, Forward or
Delete
 “Load more messages” loads
additional entries, just like on your
mobile device

* The “snippet” feature requires a 9.x mail template


Search

 Filter options: All, From, Subject
 Appear as input focus is placed on
search field

Underlining of
“searched” phrases in
message list, if present
in fields displayed
within results list


Read a message

 Displayed when
message is
opened from the
message list
 Mark as Unread
 “Move to...”
[folder] actions Critical actions: Reply,
Forward, Delete
 Image security

Mini-business
card


Upload a “received” attachment to Connections Files
Interact with applications
such as Connections Files
from within mail messages


“Objectized”
names
IBM Connections Mail “Progressive reveal”
for Cc, Bcc fields
Compose a new message

 Integrated mail
contacts and
social network in
type-ahead (with
Profile pictures!)
 Attach files or
insert Files links
 Rich text editor
 Append signature
from mail system
 Spell-check
content


Attach local files
“Share on Send”
 Easily browse file system and attach files to prior to sending!
outgoing message or upload to Connections Files


Share and retrieve files directly from
within mail messages and
significantly reduce storage
IBM Connections Mail requirements – through Connection
Insert Connections Files links Mail's integration with Connections
Files service

 Browse Connections Files, find and insert links


Access via calendar
dropdown on
IBM Connections Mail navigator
Access calendar

 Provides access to calendar quickly from any Connections application
 Overlays on top of current page

Perform essential calendar tasks

 See today's schedule
 See previous – or next – day's
schedule, or choose a specific
date
 Color coding to highlight
overlapping calendar entries
 Past events are shaded
 Current timeline helps identify
what's next


View a calendar entry

 View details of calendar
entries
 See meeting chair, invitees,
date/time and whether
attendance is required


Seamless user
experience
Embedded experiences

Stay in context
where you're
already working

 IBM Connections and third-party content – e.g., surveys,
YouTube® videos, workflow approval processes – can all be
acted upon without having to open a new browser window


Agenda

 The Road Ahead
 Q&A


Under-the-hood

 Separate install that “lays down” the IBM Connections Mail artifacts onto
an IBM Connections system
 Connections Mail Component
─ OpenSocial 2.0 Gadget built on Dojo® Toolkit 1.7+
– Separate Gadget views for Mail, Calendar, Document and Mail Badge
─ Contains all Connections Mail specific UI
 Connections' OpenSocial Container provides
─ Run-time services for OpenSocial gadgets
─ Ajax® Proxy, which supplies “single sign-on” capability
 Integration into Connections Pages
─ Common navigation modified to conditionally include Mail and Calendar (access to
features can also be limited to a subset of users)
─ Loads support for OpenSocial Container services callbacks to display, resize gadgets,
display gadget views within lightboxes


Connections page integration

Connections Page (App)

Header.jsp (Global Navigator) implementation extended to
conditionally include Mail and Calendar

NavigationHandler.js (Container services callbacks needed by
Connections Mail)

OpenSocial Container

Connections Mail Gadget


Key implementation details

 Connections Mail gadget details
─ IBM OneUI 3.0.2 used for consistent visual styling with Connections
─ Same rich text editor component as Connections
─ Utilizes Dojo Toolkit™ 1.7+ with Asynchronous Module Definition and
asynchronous loading capability
─ JavaScript® Aggregator™ is used for performance
 Mail data access and action execution
─ No separate mail/calendar data storage on Connections
─ Transactions originate from the browser to the mail system (proxied by the
OpenSocial Ajax Proxy)
– Some transactions require some additional processing at the
Connections server (these are implemented via custom Ajax Proxy
extensions)


JavaScript Aggregator

 Leverages Dojo Toolkit 1.7.1+ support for Asynchronous Module Definition
format and the loader extension API
 Provides optimized access to JavaScript resources
─ Minifies code by removing white space and shortening variable names
─ Trims code based upon application defined conditions ('has.js')
─ Consolidates requested modules into a single response using require list expansion
 Also supports CSS optimization and i18n resource consolidation
 Extensible, can add support for additional:
─ Resource types (e.g., html)
─ Repositories (e.g., JAR, ZIP, DB)
 Available on OpenNTF (JAGGR Project)
─ Consumers and contributors welcome!
https://github.com/OpenNTF/JavascriptAggregator/wiki


Components and flows
OpenSocial Mail/Calendar component (OpenSocial gadget)

Component UI layer
Desktop
Component controller
Model layer
Social Mail/PIM Exchange Domino
services connector connector Browser on
Workstation

Connections/Websphere Application Server Server
Connections Mail Services and Extensions
Static design
Messaging Helper Services OpenSocial Ajax Proxy component
LDAP (discovery, spell check) Filters modules
(Domino (Files integration,
EWS message access, JavaScript
or Active Aggregator
attachment operations)
Directory) servlet

Autodiscover EWS iNotes (DWA) iNotes (DWA)
service API Redirect DB API
Exchange Domino

Service discovery
 Process by which Connections Mail locates messaging services
 Performed by “Discovery” servlet
 Configured in the socmail-discovery-config.xml file located in LotusConnections-
config directory with other IBM Connections configuration files
 Uses the Internet email address of currently logged-in user from IBM
Connections Profiles to:
─ Determine lookup approach
─ Identify service location
➔ Email address in Profiles must match address in the directory
 Supports multiple mechanisms for locating services depending upon messaging
back end (mutually exclusive)
─ Domino
– Domino Directory (via LDAP)
– iNotes Redirect Database
─ Exchange
– Microsoft Active Directory® (via LDAP) + Microsoft Exchange Autodiscovery™
─ Both
– Fixed assignment

Service discovery configuration
 Simple Discovery Configuration example – IBM Domino via LDAP
<config id="socialmail-discovery-config" version="1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:noNamespaceSchemaLocation="socialmail-discovery-config.xsd">
<discovery>
<ServerConfig name="domino-us-users" enabled="true">

}
<DirectoryServer>dirhub.us.ibm.com</DirectoryServer>
<port>33389</port>
<DirectoryUser>administrator</DirectoryUser>
Directory Access Info
<DirectoryPW>password</DirectoryPW>
*Credentials can also be
<DirectoryServerDomain>us.ibm.com</DirectoryServerDomain>
stored in WAS config
<ConfigType>DOMINO</ConfigType>
<MailPattern type="us.ibm.com"/>
<MailPattern type="*.ibm.com"/> } Email patterns that match this ServerConfig
definition, e.g. someuser@us.ibm.com
</ServerConfig>
<ServerConfig name="domino-ie-users" enabled="true">
<DirectoryServer>dirhub.ie.ibm.com</DirectoryServer>
<DirectoryUser>administrator</DirectoryUser>
<DirectoryPW>password</DirectoryPW>
<DirectoryServerDomain>ie.ibm.com</DirectoryServerDomain>
<ConfigType>DOMINO</ConfigType>
<MailPattern type="ie.ibm.com"/>
</ServerConfig>
</discovery>
</config>

General deployment topics
 Enabling Connections users for Mail and Calendar
─ lotus-connections-config.xml has a setting to enable “connectionsmail” service
─ WebSphere® Application Server® J2EE™ role “mail-user” governs users enabled for feature
– Can be set to “All Authenticated in Application's Realm,” or narrowed to users or groups in
directory used by WAS
─ Connections Mail specific settings located in socmail-discovery-config.xml
 Key configuration settings within socmail-discovery-config.xml
─ MailPolllInterval
– Results in new mail checking to occur at specified interval after a page is loaded
• Setting this to 300000 would result in polling every 5 minutes (5*60*1000)
─ MailSearchInterval
– Results in search requests being fired when there is a delay for this interval
• Setting this to 5000 would result in search happening after a 5 second delay
─ MyPIMLinksEnabled
– Set to false to turn off the “My Mail” and “My Calendar” links (for Domino)
─ AllowPublicSharing
– Set to false to disable public sharing option when uploading attachments
─ For other settings, see the “Configuring IBM Connections Mail” help topic in the wiki


Domino deployment topics
 Versions of Domino supported
─ Domino 8.5.3 FP3
 Protocol/Services used to interact with Domino
─ Uses similar HTTP transactions to iNotes
─ Some extensions/fixes were needed to help meet needs of Connections Mail
─ May be configured to leverage an iNotes Redirector to determine the mail file path to be accessed for
current user from Connections Mail, or can use LDAP to retrieve user mail file location from Domino
directory
 Single sign-on possibilities for Connections and Domino
─ LtpaToken/WebSphere-Domino SSO
─ SPNEGO
─ CA® Siteminder®, Tivoli® Access Manager® WebSeal® fronting both Connections and Domino
 Miscellaneous feature details
─ Snippets feature (initial portion of mail messages displayed in message list) requires a 9.x version of
the mail template
─ Reads and updates the iNotes Type-ahead list
─ “My Mail” and “My Calendar” links open up Inbox and Calendar within iNotes
─ Collapses tabbed tables (as done when sent to external mail systems)


Microsoft Exchange deployment topics
 Versions of Microsoft Exchange supported
─ Microsoft Exchange 2007 SP3 (with Microsoft Exchange Web Services™ support)
─ Microsoft Exchange 2010 SP1
 Protocol/Services used to interact with Microsoft Exchange
─ Microsoft Exchange Web Services (EWS)
– Used by Microsoft Entourage® 2008 for Apple® Mac Mail® as well as
Microsoft Outlook 2011® for Mac
– Used by Microsoft Outlook® (for Microsoft Windows®) for free/busy, Out-of-Office, and
Calendar sharing
─ Autodiscover service (part of EWS)
– Allows Microsoft Outlook 2007® and ActiveSync® clients to obtain mailbox connection
settings with little user intervention
─ LDAP (to Active Directory)
 Single sign-on possibilities for Connections and Microsoft Exchange
─ SPNEGO
─ Tivoli Access Manager / WebSeal fronting both Connections and Microsoft Exchange

➔ CA Siteminder® fronting Connections not yet supported


Agenda

 The Road Ahead
 Q&A


IBM Messaging Roadmap
Cloud

 SmartCloud Notes GA7  SmartCloud Notes GAnext  SmartCloud Notes GAnext

EO 2012 1H 2013 2H 2013 2014 2015

 Connections Mail  Notes/Domino  Notes/Domino 8.5.x
Social Edition eGA Maintenance Release  Notes/Domino Next
 Notes/Domino
Social Edition  Notes Traveler 9.0 eGA  Notes Traveler  Notes Traveler Next
Public BETA  Notes Traveler® Upgrade Pack 2
Upgrade Pack 1  Connections Mail for
 Connections Mail SmartCloud®
Update 1
On-Premises
 Notes/Domino
Social Edition
 Notes/Domino Social Edition
Update 1 Maintenance Release

IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a
purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver
any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development,
release, and timing of any future features or functionality described for our products remains at our sole discretion.


Thoughts for inclusion in subsequent releases...

 Support for IBM SmartCloud® Notes®
 Launch alternative client (e.g., Microsoft Outlook Web Access® to Microsoft
Exchange®)
 Accept or Decline calendar invitations
 Free-time indicator on calendar invitations
 Reading of encrypted mail on Domino
 Siteminder support on Microsoft Exchange
 Save message as Draft
 Enhanced support for UX customization
 Extended BiDi support


Agenda

 The Road Ahead
 Q&A


Related Sessions & Resources
 IBM iNotes
─ ID101 What's New in IBM iNotes 9.0 Social Edition (4:15PM-5:15PM, Tuesday | Dolphin N.
Hem E)
─ AD214 Lotus iNotes Customization – Make iNotes Your Own! (8:30AM-9:30AM, Thursday |
Dolphin N. Hem D)
 IBM Connections
─ BP306 Connection the Dots Between IBM Domino, IBM Notes 9.0 and IBM Connections
(5:30PM-6:30PM, Tuesday | Swan SW 7-8)
─ ID307 Make Your Microsoft Stack Social with IBM Connections (11:15AM-12:15PM,
Wednesday | Dolphin S. Hem III)

 GO GET IT!
─ Connections Mail 1.0 on the Solutions Catalog
 Useful links:
─ “What's New in IBM Connections Mail 1.0 Fix Pack 1”


Agenda

 The Road Ahead
 Q&A


Thanks!

G e t S o c ia l. Do Business.


Legal disclaimer

© IBM Corporation 2013. All Rights Reserved.
The information contained in this publication is provided for informational purposes only. While efforts were made to
verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without
warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and
strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising
out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication
is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or
licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM
software.

References in this presentation to IBM products, programs, or services do not imply that they will be available in all
countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may
change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to
be a commitment to future product or feature availability in any way. Nothing contained in these materials is
intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any
specific sales, revenue growth or other results.

Performance is based on measurements and projections using standard IBM benchmarks in a controlled
environment. The actual throughput or performance that any user will experience will vary depending upon many
factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O
configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an
individual user will achieve results similar to those stated here.

All customer examples described are presented as illustrations of how those customers have used IBM products
and the results they may have achieved. Actual environmental costs and performance characteristics may vary by
customer.


Ibm connect2013 id105-ibmconnections-mail

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