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Interactive Publishing

  Kristen Fisher Ratan
    HighWire Press
Moving Publishing Past the Page
• Focus on individual readers
• Using your site as a dynamic editorial and marketing
  tool
• Presenting users with choices that make sense to them
  during their natural workflow

• Deciding what “currencies” are important:
   –   Cash
   –   Usage
   –   Citations
   –   Registrations
   –   Membership                                         3
   –   Other
Strategic Level: Identify Goals
•   Attracting new readers
•   Increasing usage for current subscribers
•   Converting anonymous users to registered users
•   Creating new monetization opportunities
•   Building up membership
•   Adding new advantages for subscribers, members
•   Targeting pages and advertising
•   Increasing submissions, other user-generated content

                                                           4
Single User dbase   Usage Data
Tactical Level: Pick Your Weapons

• Recommendation systems
• Merging user data and tracking anonymous
  users
• Targeting to user groups
• Behavioral targeting
• Intelligent choices appearing automatically
• Display and delivery dynamically changing
• Follow-through and analytics                  6
Warning!
  The following examples are completely
  fictitious. Any similarity to existing or
planned campaigns is coincidental, lucky or
              just plain spooky.
Goal 1
   Increasing usage for current subscribers

  • JAMA and the Archives
  • Repurpose content
         – Mix and match content in new ways
  • Create campaigns around new collections
         – Attract new and repeat readers within your
           subscribing institutions
  • Disseminate in new ways
  • Track usage of new collections and downloads
    of widgets                                          8
Avian Flu Special Collection

                                                                                                 LEARN MORE
                                 Contents
                                 RESEARCH ARTICLES:                                              Sign up for
                                   Is Exposure to Sick or Dead Poultry Associated With
                                      Flulike Illness?                                           RSS/alerts
                                   Outbreaks of Avian Influenza A (H5N1) in Asia
                                   Update: Isolation of Avian Influenza A(H5N1) Viruses
                                       From Humans                                               On Avian Flu
                                 MEDICAL NEWS & PERSPECTIVES:
                                   Drug, Vaccine Research Target Avian Flu

                                 BOOK AND MEDIA REVIEWS:                                           NOW!
                                   Bird Flu: A Virus of Our Own Hatching Avian Flu’s Lethality
                                 MULTIMEDIA:
                                   Avian Flu Update from Russ Lopez                               Find out
                                 More                                                             How to
                                                                                                  Subscribe
Map likely spread                                                                                  To The
of Avian Flu in                                                                                   Avian Flu
your region                                                                                            9
                                                                                                  Collection
  Post
  Code       GO
Widgets: Marketing and Dissemination Tools




                                        10
Scholarly Widgets
Where Widgets Can Be Found
Using Widgets and Ads

                                                           Avian Flu
 AVIAN FLU
          SPECIAL COLLECTION
                                                           Emerging Disease
                                                           Outbreak
MOST       READ         CITED
1. Is Exposure to Sick or Dead      AVIAN FLU
Poultry Associated With Flulike
                                      SPECIAL COLLECTION   Pandemic Preparedness
Illness?
2. Outbreaks of Avian Influenza A
(H5N1) in Asia
3. Update: Isolation of Avian
Influenza A(H5N1) Viruses From
Humans                                                     JAMA Avian Flu
4. Bird Flu: A Virus of Our Own                            Update
Hatching Avian Flu’s Lethality                             Latest Medical Information
5. Drug, Vaccine Research Target
Avian Flu
                                      Free Trial           Free trial available now
                                                           http://flu. jama.ama-assn.org/
6. Fighting Avian Flu
7. Mixed Success Found for Avian
                                    Sign Up Now!
Flu Vaccine
8. Bird Flu: A Virus of Our Own
Hatching
                                                                                            13
Goal 2
         Monetizing Existing Content

  • Proceedings of the National Academy of
    Sciences
  • Identify those coming from outside current
    subscribing institutions
  • Display purchasing options that fit with users’
    needs
  • Track effectiveness of new offers

                                                      14
Relevant Offer Placement
?




                        Related Articles:
                        1.------------------------------------------
                        2. -----------------------------------------
                        3. -----------------------------------------
                        4. -----------------------------------------
                                                                       15
                        5. -----------------------------------------

                         Purchase all 5 now
                                for 50% off
What We Can Know About Users




                               16
Goal 3
          Targeting Pages and Ads
  • Cold Spring Harbor Laboratory Press
  • Pages dynamically change according to who is
    viewing them
  • Users interested in different topics see different
    ads
  • Users from different geographic regions see
    offers in their own language
  • Learn what has worked and what hasn’t and
    adjust future campaigns                          17
protein characterization
Building on What We Know

Your Google Search of “protein characterization” will return 2665 results on this site




                                                                                         仅成员:
                                                                                         Miembros solamente:
                                                                                         Members Only:
                                                                                         •La tapa del redactor
                                                                                           编辑的上面采
                                                                                         •Editor’s Picks
                                                                                         escoge
                                                                                         •Podcasts
                                                                                         摘
                                                                                         • Podcasts
                                                                                         • New Protocols
                                                                                         • los nuevos protocolos
                                                                                         •新的协议
                                                                                              现在报名
                                                                                               Ahora firme
                                                                                             Sign up now
                                                                                              para arriba y
                                                                                              参加并且
                                                                                             and receive
                                                                                                reciba un
                                                                                              接受 50%
                                                                                                 50%
                                                                                              descuento del
                                                                                                折扣 !
                                                                                                  50%
                                                                                              discount! 19
蛋白质描述特性由
LA CARACTERIZACIÓN DE LA
PROTEÍNA POR TECLEO
单模纤维
UNIMODAL DE LA FIBRA   click




                               DynaPro 板
                               El lector de la
                               材读者比您
                                  placa de
                                与批 DLS
                               DynaPro hace
                                  le por lo
                               系统使您至
                                 menos 10
                                少 10 倍有
                                 veces más
                                  生产力
                                productivas
                               que usted está
                                    DLS
                                  con un
                               sistema de la
                               hornada DLS




                                                 20
Key Requirements

• Shift in publisher resources towards digital
  strategists, joint marketing and online editorial
  efforts
• Ability to act quickly
• Experimentation at low risk
• Analytics to learn what works and what
  doesn’t
• Adjusting strategy and tactics regularly
                                                      22
Thank You!

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271 kristen ratan interactive_mkg_ssp2008_v0 6

  • 1. Interactive Publishing Kristen Fisher Ratan HighWire Press
  • 2.
  • 3. Moving Publishing Past the Page • Focus on individual readers • Using your site as a dynamic editorial and marketing tool • Presenting users with choices that make sense to them during their natural workflow • Deciding what “currencies” are important: – Cash – Usage – Citations – Registrations – Membership 3 – Other
  • 4. Strategic Level: Identify Goals • Attracting new readers • Increasing usage for current subscribers • Converting anonymous users to registered users • Creating new monetization opportunities • Building up membership • Adding new advantages for subscribers, members • Targeting pages and advertising • Increasing submissions, other user-generated content 4
  • 5. Single User dbase Usage Data
  • 6. Tactical Level: Pick Your Weapons • Recommendation systems • Merging user data and tracking anonymous users • Targeting to user groups • Behavioral targeting • Intelligent choices appearing automatically • Display and delivery dynamically changing • Follow-through and analytics 6
  • 7. Warning! The following examples are completely fictitious. Any similarity to existing or planned campaigns is coincidental, lucky or just plain spooky.
  • 8. Goal 1 Increasing usage for current subscribers • JAMA and the Archives • Repurpose content – Mix and match content in new ways • Create campaigns around new collections – Attract new and repeat readers within your subscribing institutions • Disseminate in new ways • Track usage of new collections and downloads of widgets 8
  • 9. Avian Flu Special Collection LEARN MORE Contents RESEARCH ARTICLES: Sign up for Is Exposure to Sick or Dead Poultry Associated With Flulike Illness? RSS/alerts Outbreaks of Avian Influenza A (H5N1) in Asia Update: Isolation of Avian Influenza A(H5N1) Viruses From Humans On Avian Flu MEDICAL NEWS & PERSPECTIVES: Drug, Vaccine Research Target Avian Flu BOOK AND MEDIA REVIEWS: NOW! Bird Flu: A Virus of Our Own Hatching Avian Flu’s Lethality MULTIMEDIA: Avian Flu Update from Russ Lopez Find out More How to Subscribe Map likely spread To The of Avian Flu in Avian Flu your region 9 Collection Post Code GO
  • 10. Widgets: Marketing and Dissemination Tools 10
  • 12. Where Widgets Can Be Found
  • 13. Using Widgets and Ads Avian Flu AVIAN FLU SPECIAL COLLECTION Emerging Disease Outbreak MOST READ CITED 1. Is Exposure to Sick or Dead AVIAN FLU Poultry Associated With Flulike SPECIAL COLLECTION Pandemic Preparedness Illness? 2. Outbreaks of Avian Influenza A (H5N1) in Asia 3. Update: Isolation of Avian Influenza A(H5N1) Viruses From Humans JAMA Avian Flu 4. Bird Flu: A Virus of Our Own Update Hatching Avian Flu’s Lethality Latest Medical Information 5. Drug, Vaccine Research Target Avian Flu Free Trial Free trial available now http://flu. jama.ama-assn.org/ 6. Fighting Avian Flu 7. Mixed Success Found for Avian Sign Up Now! Flu Vaccine 8. Bird Flu: A Virus of Our Own Hatching 13
  • 14. Goal 2 Monetizing Existing Content • Proceedings of the National Academy of Sciences • Identify those coming from outside current subscribing institutions • Display purchasing options that fit with users’ needs • Track effectiveness of new offers 14
  • 15. Relevant Offer Placement ? Related Articles: 1.------------------------------------------ 2. ----------------------------------------- 3. ----------------------------------------- 4. ----------------------------------------- 15 5. ----------------------------------------- Purchase all 5 now for 50% off
  • 16. What We Can Know About Users 16
  • 17. Goal 3 Targeting Pages and Ads • Cold Spring Harbor Laboratory Press • Pages dynamically change according to who is viewing them • Users interested in different topics see different ads • Users from different geographic regions see offers in their own language • Learn what has worked and what hasn’t and adjust future campaigns 17
  • 19. Building on What We Know Your Google Search of “protein characterization” will return 2665 results on this site 仅成员: Miembros solamente: Members Only: •La tapa del redactor 编辑的上面采 •Editor’s Picks escoge •Podcasts 摘 • Podcasts • New Protocols • los nuevos protocolos •新的协议 现在报名 Ahora firme Sign up now para arriba y 参加并且 and receive reciba un 接受 50% 50% descuento del 折扣 ! 50% discount! 19
  • 20. 蛋白质描述特性由 LA CARACTERIZACIÓN DE LA PROTEÍNA POR TECLEO 单模纤维 UNIMODAL DE LA FIBRA click DynaPro 板 El lector de la 材读者比您 placa de 与批 DLS DynaPro hace le por lo 系统使您至 menos 10 少 10 倍有 veces más 生产力 productivas que usted está DLS con un sistema de la hornada DLS 20
  • 21.
  • 22. Key Requirements • Shift in publisher resources towards digital strategists, joint marketing and online editorial efforts • Ability to act quickly • Experimentation at low risk • Analytics to learn what works and what doesn’t • Adjusting strategy and tactics regularly 22

Notas do Editor

  1. I prefer the term “interactive publishing” to “interactive marketing” because so much of what I think falls into to this category could be used editorially as much as for marketing
  2. I think of the early days of the web as two-dimensional – really about putting a journal or book or other publication up online, like hanging it on the wall. Online publications have had added layers and richness added over the years and interactive publishing is about taking advantage of these layers to create a three dimensional, dynamic digital presence that reaches far beyond the web site that you host and control.
  3. That means understanding and working with your individual readers, turning your site into a dynamic marketing and editorial tool, and offering the reader easy, clear options that fit with what they are doing, that are in context. The examples I’ll be discussing today focus on working with and serving the individual user, although that person’s status as part of not part of a subscribing institution may be key to your strategies. The idea is to present these users with options and offers that fit with their workflow, that seem like natural extensions of it rather than annoyances. The benefits of interactive publishing may be in increased revenue, but could also be in increased usage, citations, or engaging more users to register or become members. You may have other goals, such as submissions.
  4. The first step is identifying what strategic goals are most important to your organization. Creating interactive publishing campaigns is time and resource intensive so planning and prioritizing will be critical. Some goals that you might select are … I’ll walk through a few examples.
  5. In order to target users effectively, it is vital to know who they are. Since, for most publishers, user data lives in many different systems, such as fulfillment or marketing databases as well as with your online system, merging it is the only way to get a clear picture of who your users or potential users are. Once that information is accessible and able to be analyzed, you can create user groups based on similar characteristics and target to these users more effectively. Things get even more interesting once you can combine user information with real-time usage data.
  6. There are far more tools and options than we have time to talk about today, but these are some that should be attainable and reusable over many campaigns. Investing in or building a recommendation system can assist in many different ways… While it would be wonderful to have the time to tailor each campaign to fit the needs of every user, it is far more efficient to put rules in place that can automatically present the user with intelligent options based on user data or trigger behaviors. Your site should have the capability to alter dynamically depending on who is looking at it. Finally, good analytics on what has worked and what hasn’t are essential to help you learn from and modify your campaigns. Too often we don’t build in the time and resources to review the analytics that we do have and interactive publishing should generate even more data.
  7. In our first example, the AMA wants to up the usage within their subscribing institutions. One of the ways they’d like to do this is by repurposing existing content across their journals into topical collections. They plan to create campaigns around these new collections and take advantage of widgets and other tools to increase readership.
  8. The first step is to create a new homepage for the collection. This page will be indexed by search engines on its own and will be listed by other sits as a separate resource. House ads can be used to show readers options for setting up an RSS feed or alert on the new collection or on how to subscribe Widgets, this one fictitiously from the CDC, provides another layer of interactivity to users.
  9. Let’s talk about widgets for a minute. Most of you are familiar with them and may even have created a few of your own. You see them everywhere. They are functional elements that can be plunked into a webpage on put on a desktop of your computer or phone. They usually do something useful or fun. A bit of handy javascript makes them interchangeable on pages such as iGoogle or Netvibes. Widgets can be imported onto your site, as with the CDC example. But creating your own widgets for dissemination is an obvious way to increase your reach. These PNAS widgets contain useful functions such as a search box or an RSS feed of most read and most cited articles. The feed is updated regularly, so researchers can put this on their iGoogle page for easy access.
  10. On my Netvibes page, you can see the widgets that I’ve added, including feeds from journals and blogs of interest to neuroscience researchers.
  11. Widgets can be searched in widget databases all over the web. Here’s a popular BMJ widget found in softpedia.
  12. Back to our example. The AMA will want to create widgets on their special collection. These can be downloaded from their sites as well as available from the many widget databases out there. The AMA might want to make use of Google to drive traffic as well.
  13. For my next victim, I’ve selected PNAS. Let’s say that PNAS would like to increase revenue from existing content, sensibly. PNAS creates a campaign directed only at users outside of their current subscribing institutions, with the aim of presenting these users with e-commerce offers that make sense within the context of their actions on the site.
  14. This authentication string up here in the top left corner shows us that the user has been recognized. There is a default view of the page for these users. But when the user isn’t recognized as belonging to a subscribing institution, and is viewing an article, automatically appearing is not just a useful list of related articles, but an offer to purchase these articles at a discount.
  15. There are many ways that your site can alter for different users. These changes should be subtle and meaningful. That means they need to be based on what you know about your users. How can I know anything about anonymous users? In true big brother fashion, there is a lot we know about users. It is just a matter of putting all of that together and making use of it. So, with all of this fantastic information we can help the user to “better themselves”?
  16. In this example, CSHLP would like to target users based on geographical location and area of interest with house and commercial ads.
  17. Geographical location is one way to immediately connect with your users. A default view would include an offer for membership at half off. But for users coming in from Argentina or China, a different version would appear. While clearly they are reading an English-language journal, their eye is likely to be drawn to something in their own language. It is an opportunity to tailor what they see using a bit of data. We also know where a user came from. When they’ve come from Google, we know what they’ve searched on to get here. We can offer them an immediate option to find all articles on the site that fit that same search.
  18. Once they take us up on that offer, the geographical location work and again kick in and show ads in their own language. This may expand your ad market and increase click-throughs.
  19. And I should add – keep it simple!