The document discusses key concepts for a business including friendly staff, good customer care, high standards, and customer satisfaction. It suggests defining customer care and standards, and describing how all the concepts relate to ensuring a positive customer experience.
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Customer care slides
1. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards
2. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards
3. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards
4. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards
5. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards
6. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards
7. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards
8. Friendly staff Customer care Standards Satisfaction
You could define/explain You could define/explain You could describe all key
customer care customer care and words and give examples
standards