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Writing Docs Like a Boss
               By SiobhanPMcKeown

Tuesday, 27 March 12
Who the hell are you?
               Siobhan McKeown

                       Words for WP
                       WordPress Documentation
                       Specialist


               Find my writing on:

                       Smashing Magazine
                       WPMU.org
                       The Quietus




Tuesday, 27 March 12
Who have I
              worked for?




Tuesday, 27 March 12
Why is documentation
                       important?




Tuesday, 27 March 12
• As an aid to future developers working on you product
                 • So developers can do what they need to
                 • Demonstrate pride in your code
                 • Teach end-users about your product
                 • Save on support forum request




Tuesday, 27 March 12
How do People Learn?




Tuesday, 27 March 12
K
                                    Visual

   Kinaesthetic




                                                 Auditory



                       Read/write

                                             h"p://www.vark-­‐learn.com/
Tuesday, 27 March 12
Visual
              • Preference for seeing
              • Pictures & diagrams
              • Screenshots with call outs
Tuesday, 27 March 12
Auditory
              • Listening
              • Podcasts, audio
              • Screencasts with strong narration
Tuesday, 27 March 12
Read/write
              • Prefer to read text
              • Documentation
              • Most online docs will make these people happy!
Tuesday, 27 March 12
Kinaesthetic
              • Actively doing
              • Following steps that so they can achieve something
              • Tutorials
Tuesday, 27 March 12
People learn in lots of
                       different ways.
                       Make your docs appeal to all
                       of them.




Tuesday, 27 March 12
Types of Documentation




Tuesday, 27 March 12
Glossary
                                                   Hacks
     Tutorials                       Tooltips

                           Screencasts                     Snippets
                  FAQ

       Inline-docs                   Tips        Reference

                       User Guides
                                                   Infographic
                        Troubleshooting
                             Guide
       Books
                                                eBooks
Tuesday, 27 March 12
Writing Docs Like a Boss
Tuesday, 27 March 12
Who is it for?
              • Who are you writing for?
              • Developers? N00bs? Intermediate? End-Users?
              • Aim low
Tuesday, 27 March 12
What is it for?
                       •   Learning to create something specific?
                       •   General user guide?
                       •   Reference?




Tuesday, 27 March 12
Find the right tone
               •       Make people trust you

               •       Conversational

               •       Informative

               •       Knowledgable


Tuesday, 27 March 12
Tuesday, 27 March 12
Stick to the point
               Don’t start talking about
               something off-topic
               Keep the message of your
               tutorial or guide clear
               Make sure your reader
               comes away with the
               message you need them to




Tuesday, 27 March 12
Learning Curve
                       •   Produce docs for people at all levels
                       •   Use taxonomies to categorise your docs properly
                       •   Use navigation to properly guide users through
                           your docs




Tuesday, 27 March 12
Update

              • Documentation needs to be updated with your product
              • Don’t assume that once it’s done it’s done - it’s never
                       done!

              • Use Content Audit or Edit Flow for keeping track of
                       documents

Tuesday, 27 March 12
Style
               write in second person - i.e.
               “you need to create a page”
               it’s not poetry - it’s documentation
               only say what you have to


Tuesday, 27 March 12
Formatting
               • use bold and italics
               • have call-outs for tips and info
               • use ordered and unordered lists
               • use headings
               • save time by writing in HTML
Tuesday, 27 March 12
Tuesday, 27 March 12
Screenshots & Video
                       •   When writing a tutorial screenshot everything

                       •   Screenshots help visual learners follow your tutorial

                       •   Use screencasts to help visual and auditory learners




Tuesday, 27 March 12
Proofread!
               •       offer your wife/girlfriend/husband/partner/boyfriend/brother/sister/
                       girlfriend/best-friend/aunt/uncle/cousin/next-door-neighbour/mother-in-law/
                       business partner/secretary/postman/doctor/landlord cake to proofread for
                       you

               •       a fresh pair of eyes will see things that you will miss

Tuesday, 27 March 12
• Content Audit
                       • Front-end editor
                       • Edit Flow
                       • After the Deadline
                       • Document Revisions




Tuesday, 27 March 12
Content Audit        http://wordpress.org/extend/plugins/content-audit/
Tuesday, 27 March 12
Front-end Editor     http://wordpress.org/extend/plugins/front-end-editor/
Tuesday, 27 March 12
Tuesday, 27 March 12
Edit Flow                      http://wordpress.org/extend/plugins/edit-flow/

  h"p://wpcandy.com/teaches/how-­‐to-­‐manage-­‐a-­‐proper-­‐mul9-­‐author-­‐wordpress-­‐blog
Tuesday, 27 March 12
http://wordpress.org/extend/plugins/after-the-deadline/
    After the Deadline   http://afterthedeadline.com

Tuesday, 27 March 12
WP Document Revisions
                       http://wordpress.org/extend/plugins/wp-document-revisions/
Tuesday, 27 March 12
Thanks for listening!
           @SiobhanPMcKeown
           http://wordsforwp.com
           http://siobhanmckeown.com
           siobhan.mckeown@gmail.com




Tuesday, 27 March 12

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Writing Docs Like a Boss

  • 1. Writing Docs Like a Boss By SiobhanPMcKeown Tuesday, 27 March 12
  • 2. Who the hell are you? Siobhan McKeown Words for WP WordPress Documentation Specialist Find my writing on: Smashing Magazine WPMU.org The Quietus Tuesday, 27 March 12
  • 3. Who have I worked for? Tuesday, 27 March 12
  • 4. Why is documentation important? Tuesday, 27 March 12
  • 5. • As an aid to future developers working on you product • So developers can do what they need to • Demonstrate pride in your code • Teach end-users about your product • Save on support forum request Tuesday, 27 March 12
  • 6. How do People Learn? Tuesday, 27 March 12
  • 7. K Visual Kinaesthetic Auditory Read/write h"p://www.vark-­‐learn.com/ Tuesday, 27 March 12
  • 8. Visual • Preference for seeing • Pictures & diagrams • Screenshots with call outs Tuesday, 27 March 12
  • 9. Auditory • Listening • Podcasts, audio • Screencasts with strong narration Tuesday, 27 March 12
  • 10. Read/write • Prefer to read text • Documentation • Most online docs will make these people happy! Tuesday, 27 March 12
  • 11. Kinaesthetic • Actively doing • Following steps that so they can achieve something • Tutorials Tuesday, 27 March 12
  • 12. People learn in lots of different ways. Make your docs appeal to all of them. Tuesday, 27 March 12
  • 14. Glossary Hacks Tutorials Tooltips Screencasts Snippets FAQ Inline-docs Tips Reference User Guides Infographic Troubleshooting Guide Books eBooks Tuesday, 27 March 12
  • 15. Writing Docs Like a Boss Tuesday, 27 March 12
  • 16. Who is it for? • Who are you writing for? • Developers? N00bs? Intermediate? End-Users? • Aim low Tuesday, 27 March 12
  • 17. What is it for? • Learning to create something specific? • General user guide? • Reference? Tuesday, 27 March 12
  • 18. Find the right tone • Make people trust you • Conversational • Informative • Knowledgable Tuesday, 27 March 12
  • 20. Stick to the point Don’t start talking about something off-topic Keep the message of your tutorial or guide clear Make sure your reader comes away with the message you need them to Tuesday, 27 March 12
  • 21. Learning Curve • Produce docs for people at all levels • Use taxonomies to categorise your docs properly • Use navigation to properly guide users through your docs Tuesday, 27 March 12
  • 22. Update • Documentation needs to be updated with your product • Don’t assume that once it’s done it’s done - it’s never done! • Use Content Audit or Edit Flow for keeping track of documents Tuesday, 27 March 12
  • 23. Style write in second person - i.e. “you need to create a page” it’s not poetry - it’s documentation only say what you have to Tuesday, 27 March 12
  • 24. Formatting • use bold and italics • have call-outs for tips and info • use ordered and unordered lists • use headings • save time by writing in HTML Tuesday, 27 March 12
  • 26. Screenshots & Video • When writing a tutorial screenshot everything • Screenshots help visual learners follow your tutorial • Use screencasts to help visual and auditory learners Tuesday, 27 March 12
  • 27. Proofread! • offer your wife/girlfriend/husband/partner/boyfriend/brother/sister/ girlfriend/best-friend/aunt/uncle/cousin/next-door-neighbour/mother-in-law/ business partner/secretary/postman/doctor/landlord cake to proofread for you • a fresh pair of eyes will see things that you will miss Tuesday, 27 March 12
  • 28. • Content Audit • Front-end editor • Edit Flow • After the Deadline • Document Revisions Tuesday, 27 March 12
  • 29. Content Audit http://wordpress.org/extend/plugins/content-audit/ Tuesday, 27 March 12
  • 30. Front-end Editor http://wordpress.org/extend/plugins/front-end-editor/ Tuesday, 27 March 12
  • 32. Edit Flow http://wordpress.org/extend/plugins/edit-flow/ h"p://wpcandy.com/teaches/how-­‐to-­‐manage-­‐a-­‐proper-­‐mul9-­‐author-­‐wordpress-­‐blog Tuesday, 27 March 12
  • 33. http://wordpress.org/extend/plugins/after-the-deadline/ After the Deadline http://afterthedeadline.com Tuesday, 27 March 12
  • 34. WP Document Revisions http://wordpress.org/extend/plugins/wp-document-revisions/ Tuesday, 27 March 12
  • 35. Thanks for listening! @SiobhanPMcKeown http://wordsforwp.com http://siobhanmckeown.com siobhan.mckeown@gmail.com Tuesday, 27 March 12