Professional Etiquette And Do Donts

Professional (Workplace) etiquettes and mannerisms AND Do’s & Don'ts at Customer Place Presented By : Souvik Santra (Manager, 3i-Infotech Consultancy Services Ltd.)

Definition of Etiquette ,[object Object],[object Object],[object Object]

Business etiquette ,[object Object],[object Object]

[object Object],[object Object]

Etiquette is found in many areas of daily life ,[object Object],[object Object],[object Object],[object Object],[object Object]

Workplace etiquette - why is IT so important? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Elements to a productive, happy workplace! ,[object Object],[object Object],[object Object],[object Object]

Getting to the top ! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Getting to the top - continued! ,[object Object],[object Object],[object Object],[object Object]

Life Positions I’m OK — I’m OK — You’re not OK You’re OK I’m not OK — I’m not OK — You’re not OK You’re OK Attitude toward Oneself Attitude toward Others Negative Positive Positive Negative

1.Be careful with your appearance ,[object Object]

Dress appropriately ,[object Object],[object Object],[object Object]

Dress for the position you want, not the position you have. ,[object Object],[object Object]

Dress conservatively ,[object Object],[object Object]

2.Expand your knowledge ,[object Object],[object Object]

3. Honor your working hours ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object]

4.Be friendly ,[object Object],[object Object]

5.Keep personal information to yourself ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

6. Be positive and supportive ,[object Object],[object Object],[object Object]

7. Keep an open mind ,[object Object],[object Object]

8. Follow through ,[object Object],[object Object],[object Object]

9. Communicate ,[object Object],[object Object],[object Object]

10. Listen ,[object Object],[object Object],[object Object],[object Object]

11. Solve your own problems ,[object Object],[object Object]

12. Work hard ,[object Object],[object Object],[object Object]

13. Be a Team Player ,[object Object],[object Object],[object Object]

14. Be assertive, but not aggressive ,[object Object],[object Object],[object Object],[object Object],[object Object]

15. Don’t be in too big hurry to advance ,[object Object],[object Object],[object Object],[object Object]

16. Leave gracefully ,[object Object],[object Object],[object Object]

Misunderstandings among co-workers lead to workplace tension ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Getting Along With the Boss ( Anticipate his needs before he asks ) ,[object Object],[object Object],[object Object],[object Object],[object Object]

1. (Respect your BOSS and Seniors) ,[object Object],[object Object]

2. Open Communication ,[object Object]

3. Stress Management Techniques ,[object Object],[object Object]

4. Respecting the Chain ,[object Object],[object Object]

Acknowledgement of rank and status ,[object Object],[object Object],[object Object]

Do’s & Don’t at Customer Place ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Do’s & Don’t (continued…) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Do’s & Don’t (continued…) ,[object Object],[object Object],[object Object],[object Object]

After completing a call… ,[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Focus ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Customer Is Always Right ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Golden Rule & Beyond ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

When The Customer Is Not Right ,[object Object],[object Object],[object Object],[object Object]

Phone Etiquette: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Phone Etiquette: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

E-Mail “etiquette” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Professional Etiquette And Do Donts

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