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Customer Service Mar 08

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CUSTOMER SERVICE - TRENDS AND IDEAS Dave's Team March '08 Campbell
Eist le fuaim na habhann agus gheobhaidh tú breac. 2
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Eist le fuaim na habhann agus gheobhaidh tú breac. 19
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Rational Emotive Intuitive Desire 23
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A new approach to marketing Research Consumers Marketing Communications Engagement/ Conversation PR/Reputation Management Customer Service 26
Referral Simplicity Design Recommendation Collaboration Customer Voice Conversation Personable Listening Human Empathetic 27
Checklist • Simplicity – design customer experience • Listening • Join your queue • Media is changing • Customers are more informed • Collaboration and organisations • Customers have a voice • Conversation builds trust • Exceed expectation – call back, last agent • Devotion 28

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Customer Service Mar 08

  • 1. CUSTOMER SERVICE - TRENDS AND IDEAS Dave's Team March '08 Campbell
  • 2. Eist le fuaim na habhann agus gheobhaidh tú breac. 2
  • 3. 3
  • 4. 4
  • 5. 5
  • 6. 6
  • 7. 7
  • 8. 8
  • 9. 9
  • 10. 10
  • 11. 11
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  • 13. 13
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  • 19. Eist le fuaim na habhann agus gheobhaidh tú breac. 19
  • 20. 20
  • 21. 21
  • 22. 22
  • 24. 24
  • 25. 25
  • 26. A new approach to marketing Research Consumers Marketing Communications Engagement/ Conversation PR/Reputation Management Customer Service 26
  • 27. Referral Simplicity Design Recommendation Collaboration Customer Voice Conversation Personable Listening Human Empathetic 27
  • 28. Checklist • Simplicity – design customer experience • Listening • Join your queue • Media is changing • Customers are more informed • Collaboration and organisations • Customers have a voice • Conversation builds trust • Exceed expectation – call back, last agent • Devotion 28