The document discusses the changing role of the CIO from an internal IT manager to a strategic business leader. It summarizes the results of a survey of nearly 700 IT leaders. The survey found that 66% of CIOs want to create value through innovation and 64% are involved in directing core business strategy. Additionally, the report discusses emerging technologies like mobility, cloud computing, big data and their impact on IT departments and businesses. It concludes that CIOs will need to take an outside-in approach and embrace new technologies like apps to revolutionize how work gets done and become an enabler of core business strategy.

1. THE CIO’S
NEW ROLE:
CORE STRATEGY ENABLER
CIO BUSINESS VALUE 2013
Søren Helsted
Regional Technology and
Innovation Executive
Nordics

2. WHO WE ARE
87,000
A GLOBAL
#162
POWERHOUSE
$13.8B
IN BUSINESS AND IT
TRANSFORMATION
50+
100+
CIO Business Value 2013
EMPLOYEES OPERATING
IN 70 COUNTRIES
RANKING ON THE
FORTUNE 500 FOR 2012
GLOBAL IT
SERVICES POWERHOUSE
YEARS OF INNOVATION
GLOBAL ALLIANCES
WITH BEST-IN-BREED
PARTNERS
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2

3. WHO WE ARE IN THE NORDICS
87,000 employees operating in 70 countries
13.8B$ revenue
Employees in Sweden, Denmark, Norway and Lithuania
270
533
14 offices and 2,566 team members across the region
297
1466
•
•
•
•
•
•
•
Stockholm
Västerås
Linköping
Karlskrona
Göteborg
Malmö
Örnsköldsvik
• Copenhagen
• Aarhus
• Oslo
• Bergen
• Vilnius
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4. CIO BAROMETER 2013 | 5TH EDITION
TRENDS & PERSPECTIVES
NEARLY
OF I.T. DEPARTMENTS
700 I.T. LEADERS
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5. 66%
OF THE CIOs
ABOVE ALL, WANT TO
CREATE VALUE THROUGH
INNOVATION
64%
OF THE CIOs
INVOLVED IN THE DIRECTION
OF CORE BUSINESS
STRATEGY
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6. Involvement in the direction
of the core business strategy
Leadership in innovation
and creating value
with new technology
A driving force for
operational excellence
LOOKING INTO
THE FUTURE
CIO TO BECOME
THE ENABLER
OF THE CORE
BUSINESS
STRATEGY
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7. Cloud
computing
Network
and IT security
Optimization of Identification and Improving relationships Become
development
key IT processes,
with client and user
green
use of best practices of key skills
LOOKING INTO
THE FUTURE
CLOUD
OVER ALL
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December 13, 2013
November 28, 2013
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8. 65%
OF THE CIOs SAY
CREATING MOBILE
APPLICATIONS IS
A KEY CHALLENGE
63%
OF THE CIOs SAY
MANAGING BYOD
IS A TOP CHALLENGE
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9. VEHICLE, ASSET, PERSON AND PET
MONITORING & CONTROLLING
AGRICULTURE
AUTOMATION
SECURITY
AND SURVEILLANCE
BUILDING
MANAGEMENT
LOOKING INTO THE FUTURE
50 BILLION DEVICES INTERNET CONNECTED BY 2020
EMBEDDED
MOBILE
CIO Business Value 2013
EVERYDAY
THINGS
SMART HOMES
AND CITIES
TELEMEDICINE
AND HEALTHCARE
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10. Google Search
200 MILLION
Emails
700,000
Google searches
EVERY
60 SECONDS
510,000
Facebook comments
100,000
Twitter tweets
80,000
Facebook posts
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11. 56%
OF THE CIOs LISTED
ANALYTICS AND BIG DATA
AS ONE OF THE
MOST SIGNIFICANT
DEVELOPMENTS FOR I.T.
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12. 60%
OF THE CIOs CITED
SECURING THE
BUSINESS AS THEIR
MAIN CONTRIBUTION
78%
OF THE CIOs CITED
THE MANAGEMENT
OF EXPANDING I.T.
SECURITY AS THEIR
TOP CHALLENGE
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13. AS A SERVICE
LOOKING IN
THE FUTURE
CONSUMERIZATION
3 MAIN LINES
RESHAPING THE
MISSION OF
ENTERPRISE I.T.
REPURPOSING
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14. Predictability/
Understanding
Internet of
Things
UserGenerated
Content
CustomerExperience/
Identity
CIO Business Value 2013
Devices/
BYOT
I.T. SHOULD
PURSUE AN
OUTSIDE-IN
ARCHITECTURE
SaaS
High
Security
Systems,
Networks,
Apps & Data
Cloud
Computing
Business
Ecosystems
Open
Communities
Employees
Suppliers
Partners
Contractors
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15. Convergence of I.T. is Driving the CSC Approach
Analytically driven, stream-oriented, privacyprotected, application platforms
Technology Trends
Cloud
Platforms
Mobile and
Machine
Mobility &
Machine
Apps Mod
Converged IT
Social
Analytics
As-a-Service
CIO Business Value 2013
Cyber
Cloud
Platforms
Big & Fast
Analytics
Cyber
Protected
DevOps &
Service
Managed
Secure distributed data pools, cloud
brokered, fully automated, software
defined
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16. What is the Apps rEvolution?
• 1 million apps,100 billion downloads
• $25+ billion apps economy
• The new way work gets done
• Apps experience matters
• Everyone, everything connected
• Outside-in innovation
• Redefining how apps are created, distributed, consumed
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17. Apps Experience
Apps Everywhere
Apps rEvolution report
5 RESEARCH
AREAS
Apps DNA
CIO Business Value 2013
Apps Platforms
Apps Economy
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18. Strategy
Co-evolution, disruption,
changing industry structures,
customer-centricity, digital
game-changers, trust, risk
mgmt, Growth vs Austerity
Building your Firm from
the Outside-in
Value Creation &
Business Alignment
The Customer &
Employee of the Future
Retained IT, product IT,
architecture, BRM, soft skills,
shared services,
governance, Agility
Mobility, post-PC platforms,
double-deep skills, apps,
agents, collaboration,
identity, BYOT
Next Generation
Consumerization
Revitalizing the
Enterprise Skill Set
Learning
From Web 2.0
The Changing
Nature of Work
Amazon, Google
SaaS, cloud computing,
TEBS, organizational lifecycles, commoditization,
strategies, tactics & practices,
Competing in an Open World
Social media, employee
engagement, transparency,
big data, sustainability,
green IT, 3D Printing,
The Marketing/IT Relationship
Value Chain Mapping
2012 Research
CIO Business Value 2013
The Apps Revolution
2013 Research
UPCOMING
OUTSIDE-IN
RESEARCH
Research-Based
Services
Visioning, strategy,
advice, coaching
executive education,
diagnostics, assessments
staff development, training
workshops, presentations,
events, study tours …
Previous Research
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19. CSC is Scaling its Next-Generation Infrastructure
to Bring You Greater Value and Innovation
Expertise in your industry
and business
Cloud
Applications
Services
Big Data &
Analytics
Cybersecurity
Business Process
Services and
Outsourcing
Consulting
Infrastructure
Services
Offerings Lifecycle Management
Global Delivery Excellence
CIO Business Value 2013
Software
and IP
Market leading platforms to
help you compete
Bringing experience and IP
to collaborate with you on
creating innovative
offerings
Strategic partners and
acquisitions to provide endto-end solutions
Proven, repeatable offerings
to speed time to value and
lower risk
Continually improving our
global delivery network
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20. TO CONCLUDE
CIO AS CORE
STRATEGY
ENABLER
BUILD YOUR
ENTERPRISE
OUTSIDE-IN
APPS WILL
REVOLUTIONIZE
HOW WORK
GETS DONE
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21. THANK YOU
Søren Helsted
shelsted@csc.com
@sorenhelsted