1. Vivek Sood
E-mail: sood.vivek@hotmail.com | Mob: +91 7840000479
Career Objective
Seeking a position in a challenging environment where the work gives me an opportunity to contribute
my skills for the growth of the organization, where I may be able to use my business communication &
expertise in a time efficient manner and also helps me to go up the corporate ladder.
I want to apply my skills to an environment where they will make a significant impact on the bottom line.
The ideal atmosphere would be one in which new ideas are welcome and decision making is required.
Professional Synopsis
More than 3 years of comprehensive experience in Aviation Marketing (non-schedule operations)
customer service & Business Development. Self was completely responsible for Inside & Direct sales,
managing business development, customer service and Client relationship.
Also being handling complete charter operations for aircrafts on wet lease contracts outside base and
ensuring maximum growth and profitability within the defined guidelines. Proficient in building beneficial
relationship with clients ensuring enhanced client satisfaction and healthy relationship.•
Work Experience
ORBIT AVIATION PVT.LTD. NEW DELHI April, 2015 to Present
Sr. Executive – Sales & Marketing
· Maintaining and developing relationships with existing Clients in person and via telephone calls
and emails.
· Cold calling to arrange meetings with new and potential customers to prospect for new business.
· Negotiating on price, costs and specifications of aircrafts with clients and managers to generate
revenues for further business.
· Advising on forthcoming product developments and discussing special promotions.
· Responsible for coordination between different departments inside the company for smooth
operation of charter and full client satisfaction.
· Representing the company at trade exhibitions and events.
· Feeding future flying trends back to employers, to get an insight on future charter flights.
PAY U INDIA PVT.LTD. , NEW DELHI Jan, 2015 to April, 2015
Executive –Customer Service
As a part of the Customer Service Team, was responsible for providing accurate &complete
information by using the right methods/tools as per company guidelines. I was actively involved in
handling customer’s complaints, provide appropriate solutions and alternatives within the time
limits and follow up to ensure resolution. Process Improvement; Customer Relationship
Management.

2. AIR INDIA SATS PVT.LTD. , NEW DELHI Feb, 2013 to August, 2014
Executive – Customer Service
As a part of the Team, I am responsible to provide the service and solve the
queries of customers to provide them best quality service. I was actively involved in
the partial management of airline operations for passengers Service; Process
Improvement; Customer Portfolio Management; Capacity Planning.
· Major Responsibilities area:
· Providing help and advice to customers using your organisation's products or
services.
· Producing written information for customers, often involving use of computer
packages/software.
· Developing feedback or complaints procedures for customers to use.
· Leading or supervising a team of customer service staff.
Education
MBA - AVIATION MANAGEMENT 2011-2013
University of Petroleum & Energy Studies, Dehradun
Percentage: 75.6%
BACHELOR OF BUSINESS ADMINISTRATION (FINANCE) 2008-2011
S.G.R.R.I.T.S, Dehradun
Hemvati Nandan Bahuguna Garhwal University
Percentage: 66.33%
Activities & Honour
· Participated in Hyderabad Air Show 2016 as an exhibitor.
· Got Appreciation letter from ALL NIPPON AIRWAYS to become number 3 worldwide in All Nippon
Airways network
· Member of the Placement Coordination team at college
· Participated in various Debate; Quiz competitions at college.
· Placed Second In Quiz Competition.
· Represented School in various competitions and got various awards.
Skills & Competencies
· Business Development
· Building Relationship
· Customer Driven Responsiveness.
· Easy with each and every Windows Version
· 3x3 Research.
Personal Information
Name: Vivek Sood
D.O.B : June 25, 1990
Gender : Male
Marital Status : Unmarried
Nationality : Indian
Languages known : English; Hindi, Punjabi
Passport No.: J7237882