Powertips, tricks and basics of competition tracking on Instagram. We train how to use social media in your e-marketing.

1. Everything you should know about
Customer Service
on Instagram

2. CONTENTS
 Share your contact Info
Let your audience know how to reach you.
 Reply to direct messages
They will send you messages, don’t ignore them.
 React to user comments
Your audience will react to you, so react back.

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4. Share your Contact Info

5. Let your followers find you
 They want to talk to you online and offline.
 Let them contact you in more than one way.
 Helps you avoid public complaints and bring
followers to your online and offline locale.
Why should I share my contact info?

6. It’s easy!
 You can share your email address, phone
number, and website address.
 Go to the Edit profile section.
 Add your email, phone, and website into the
appropriate boxes.
How do I share my contact info?

7. Direct Messages

8. What are direct messages?
One more way to contact you
 They are messages from followers that only you
can see.
 It’s a quick way to directly talk to your followers.
 Don’t ignore them! Let them know that you hear
and care about them.

9. Keep your audience happy
 If you don’t, they will feel ignored and
unappreciated.
 It shows that you are reliable and
approachable.
 It also shows that you care about your followers’
concerns.
Why should I respond to messages?

10. It’s easy!
 Tap the messages icon on the home screen.
 You’ll see a list of messages you’ve received.
Tap the one you want to respond to.
 Type what you want to say to this follower.
 Hit send.
How do I respond to messages?

11. How do I respond to messages?
But watch out!
 Be authentic. Don’t send automatic messages
or ignore the point of their message.
 Your followers will know and they won’t
appreciate it.

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13. React to User Comments

14. Why should I react to user comments?
Show them you care
 You can’t only respond to private direct
messages.
 People will interact with you by commenting
on your photos.
 Your audience wants to get your attention, so
let them have it.

15. Why should I react to my audience?
It benefits you too
 Reacting to them boosts your likeability
online.
 It encourages people to engage you even
more.
 If you respond consistently, they will keep
engaging you.

16. How do I react to my audience?
Mentions
 Respond to users when they mention you on
Instagram.
 Answer them if they are asking you a question
or calling you to comment.

17. Improve your e-marketing with us!
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