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Gov 2.0 and citizen enabled servicesleveraging social media and taking sensible risks,[object Object],Patrick McCormick,[object Object],Manager Digital Engagement,[object Object],Department of Justice Victoria ,[object Object],2 December 2010 ,[object Object],FutureGov Forum Taiwan Taipei,[object Object],Unless indicated otherwise, content in this presentation is licensed:,[object Object]
Gov 2.0 and citizen enabled servicesleveraging social media and taking sensible risks,[object Object],understanding the context,[object Object],tinkering with new tools,[object Object],listening to the crowd,[object Object],responding and collaborating,[object Object]
caretaker government– views are my own,[object Object]
Victoria,[object Object],population of 5 million,[object Object],fast growth (6.2% 96-06),[object Object],28% born overseas,[object Object],finance, insurance, higher education, manufacturing ,[object Object],[object Object],[object Object]
don’t believe the hypehttp://www.youtube.com/watch?v=sIFYPQjYhv8,[object Object]
but believe in social disruption,[object Object]
1. understanding the context,[object Object]
what is this thing, Gov 2.0 ?,[object Object],Gov2.0,[object Object],web 2.0,[object Object],government,[object Object],Gov 2.0 begins with public purpose and ends with trust,[object Object],and is powered by…,[object Object],	citizens, government, web 2.0 and PSI on the Internet,[object Object]
a working definition of Gov 2.0,[object Object],Gov 2.0 begins with public purpose and ends with trust,[object Object],and is powered by…,[object Object],citizens, government, technology and PSI on the Internet,[object Object],(what we usually talk about when we talk about Gov 2.0),[object Object]
what does this have to do with us?,[object Object],public sector,[object Object],public policy,[object Object],public goods,[object Object],public services,[object Object]
we need to go back to first principles,[object Object],public purpose,[object Object],public sector,[object Object],public policy,[object Object],public goods,[object Object],public services,[object Object]
public purpose,[object Object],trust,[object Object],Gov 2.0 is not about technology,[object Object]
but Gov 2.0 is powered by technology,[object Object],citizens,[object Object],technology,[object Object],internet,[object Object],government,[object Object],PSI,[object Object]
Gov 2.0 begins with public purposeand ends with trust,[object Object],technology,[object Object],citizens,[object Object],public purpose,[object Object],trust,[object Object],internet,[object Object],PSI,[object Object],government,[object Object]
the public sector is evolving,[object Object],read-only,[object Object],rigid, prescriptive, hierarchical,[object Object],20th century administrative bureaucracy,[object Object],new public management - performance,[object Object],triple bottom line - shareholders and stakeholders,[object Object],co-productive, shared enterprise,[object Object],read-write,[object Object],agile, principled, collaborative,[object Object]
citizen expectations are changing,[object Object],3 types of expectations - Charlie Leadbeater,[object Object],I need – essential services government must provide,[object Object],I want – discretionary services responding to demand,[object Object],I can  –  option to self select, participate, co-produce,[object Object],why now?,[object Object],Internet 1.0 – low or no cost production and distribution,[object Object],netizens 1.0 – surplus computing and doing capacity ,[object Object],web 2.0 - new tools, behaviours, expectations,[object Object]
the Internet has something to do with it,[object Object],compact yet immense, a ‘small world’,[object Object],10x growth adds ‘one hop’,[object Object],growth is organic and ad hoc,[object Object],power law distribution ,[object Object],mostly below and above mean,[object Object],[object Object]
many with few linksIn Search of Jefferson’s Moose - David G. Post,[object Object],power law distribution,[object Object],mostly below and above the mean,[object Object],[object Object]
many with few links,[object Object]
emerging policy platform,[object Object],Victoria,[object Object],parliamentary inquiry into PSI,[object Object],VPS innovation action plan,[object Object],Government response on PSI,[object Object],government 2.0 action plan,[object Object],Commonwealth,[object Object],Gov 2.0 Taskforce report,[object Object],APSC online engagement guidelines,[object Object],declaration of open government,[object Object]
2. tinkering with the tools,[object Object]
supporting a culture of collaboration internally,[object Object]
conversations, questions, problem solving,[object Object]
workingtogether across boundaries,[object Object]
video socialises importantinformation,[object Object]
encouraging content creatives,[object Object]
sharing PSI externally to engage public, spark innovation and enable co-production,[object Object]
seeking and voting onideas openly,[object Object]
3. listening to the crowd,[object Object]
increasingly the people’s choice,[object Object],(AGIMO: Australia in the Digital Economy, 2009),[object Object]
co-production with or without us,[object Object],“information wants to be free”,[object Object],- Stewart Brand ,[object Object],at first Hackers' Conference in 1984,[object Object]
the wisdom of 100 million phone calls,[object Object]
the direction of online conversations,[object Object],issues share of voice,[object Object]
identifying trends across key topics,[object Object],social media analysis:,[object Object],alcohol & street violence,[object Object],Month on Month Trend,[object Object],April 2010,[object Object]
plottingspikes against events to determine impact,[object Object],Violent CBD brawl,[object Object],Street violence talk spawned by Williams’ death,[object Object]
establishing trusted, authentic presence on new platforms,[object Object]
listening for citizen pain points,[object Object]
exceeding expectations by following up ,[object Object]
building trust through open an exchange,[object Object]
CFA, Black Saturday, Flickr,[object Object],4. responding and collaborating,[object Object]
seeking citizen input, educating interactively,[object Object]
sharing information toreduce costs, build trust and confirm public safety objectives,[object Object]
fostering sharedresponsibility through citizen engagement andcontent creation,[object Object]
the worst natural disaster in Australia’s history,[object Object],Victorian Fire Map 9 February 2009, dse.vic.gov.au,[object Object]
maintaining community engagement to bolster emergency response,[object Object],Yarra Valley, Black Saturday, Flickr,[object Object]
informing and supporting resilient communities,[object Object],Kinglake, Aerial view, news.com.au,[object Object]
sharing emergency information in timely, convenient way extends frontline response to community ,[object Object]
going where people are to build trust and improve access to information,[object Object],9,300 fans x average of 150 friends =1,209,000 people,[object Object]
because peoplewant to help and government is well placed to facilitate,[object Object]
seeking citizen support for emergency volunteersVital. Valued. Victorians.,[object Object]
mobile apps enable citizens to help themselves and their neighbors,[object Object]
geospatial data and location awareness put powerful tools in the hands of citizens,[object Object]
community based crowd-sourcing,[object Object]
Gov 2.0 and citizen enabled servicesleveraging social media and taking sensible risks,[object Object],understanding the context,[object Object],tinkering with new tools,[object Object],listening to the crowd,[object Object],responding and collaborating,[object Object]
多謝,[object Object],Thanks!,[object Object],Questions?,[object Object],Patrick McCormick,[object Object],pat.mccormick@justice.vic.gov.au,[object Object],@ solutist,[object Object],@ justice_vic,[object Object]
re-using this presentation?  the fine print…,[object Object],Parts of this presentation not under copyright or licensed to others (as indicated) have been made available under the Creative Commons Licence 3.0,[object Object],Put simply, this means:,[object Object],you are free to share, copy and distribute this work,[object Object],you can remix and adapt this work,[object Object],Under the following conditions,[object Object],you must attribute the work to the author:,[object Object],Patrick McCormick(pat.mccormick@justice.vic.gov.au or paddy@post.harvard.edu),[object Object],you must share alike – so if you alter or build upon this work you have to keep these same conditions,[object Object],Unless stated otherwise, the information in this presentation is the personal view of the author and does not represent official policy or position of his employer,[object Object]

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Gov 2.0 and citizen enabled services: leveraging social media and taking sensible risks

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