Managing successful ITO Project

1. June 21, 2011
Agenda
How to Win Project From Abroad
How to Efficiently Manage ITO
Key Factors to Manage a Successful ITO
Recommendation
-2-

2. How to Win Project From Abroad
How to find the leads
To explore opportunity in each country
Business To get introduced to local partner
event/ mission we possibly connect with
abroad Low expectation to get the leads
Alliance with To seek for marketing
Local assistance in the target
partner country
To gain working experiences Start from
To built reference site Subcontracting
Project from
Bigger company
Channel
To find leads
Happens only after a long
period working with
Customer
customers
leads Co-marketing
Depends on our quality of customer program with
work delivered to customer IT global
players
Starts from
conglomerate Choose project related to operation
customer with Take time before being able to go
branches in international
Thailand
Suitable combination of different channels
-3-
How to Win Project From Abroad
How to find the leads
Business event/ mission abroad
Alliance with Local partner
Co-marketing program with IT global players
Subcontracting projects from other companies
Start with conglomerate customer with branches in Thailand
Customer leads customer
-4-

3. How to Win Project From Abroad
Our
Price
Our
What
Communication International Our
ability Customers Capability
Look For
Our
Potential
-5-
How to Win Project From Abroad
Key Factors to win the deals
ATTRACTIVE PRICING STRATEGY
GOOD PROPOSAL
SUCCEED IN BUILDING TRUST
เปนตัวจริงในสิ่งที่ทํา
-6-

4. How to Efficiently Manage ITO
Project staffing & organization
Appoint enough qualified leaders and staff for each team
• Design team – Design lead
• Development team – Application lead, tools specialist
• Technical support team – Miiddle tier & DBA specialist
• QA team
Project Organization
• Centralize control of Design and Development
• Decentralized working team controlled by leaders
-7-
How to Efficiently Manage ITO
Software Development
Survey & Design
• Provide consultation and ensure practical design
• Use functional spec or use case to communicate the design
with both internal team and customers
-8-

5. How to Efficiently Manage ITO
Software Development
Coding
• BA+SA+ coder work closely to ensure understanding of correct program specification
• SA + Coder work closely to ensure the good quality of code
• Communicate clearly to the team to think & ask questions for unclear points
when coding, not just follow the spec.
-9-
How to Efficiently Manage ITO
Software Development
Coding
• Introduce standard framework, template, utilities wherever possible
̵ Standard framework, template, utilities to be built by tools specialist
̵ Consider technology as tools to serve the function,
» Carefully choose the tools
» DON’T always change and jump to new techniques only because you love it.
Bare in mind there is huge cost of introduction & implementation.
» Improve those standards from time to time
̵ Once introduced, the same standard should last for 3-5 years
(for large scale application)
- 10 -

6. How to Efficiently Manage ITO
Software Development
Coding
• Announce coding standard and communicate to all levels
̵ Clearly state what must be done and MUST NOT be done
• Perform code review to ensure the code complies with standard
• Strictly follow all standards and DO NOT compromise this point.
- 11 -
How to Efficiently Manage ITO
Software Development
Testing
• Against functional spec. to try to find problems before customers do
̵ Functional test
̵ Integration test
• Test both happy & unhappy flows
• Utilize test tool
- 12 -

7. How to Efficiently Manage ITO
Software Development
Documentation
• Suitable documentation for internal use and customer use
• Need to clarified and agreed with customer a list of deliverables from the very beginning
- 13 -
How to Efficiently Manage ITO
Software Development
Implementation
• Prepare and appoint person to perform training
• Prepare and organize team for
̵ SIT/UAT support
̵ Go live support
̵ Plan who will stand by on site, off shore
- 14 -

8. How to Efficiently Manage ITO
Software Development
Implementation
• Tools for log tracking
• Communication channel
• Tools for log tracking
• In case of migration from old to new system, need to plan for the roll back
- 15 -
How to Efficiently Manage ITO
Configuration Management
Strictly control the configuration management
Utilize tools for system deployment on different environment
- 16 -

9. How to Efficiently Manage ITO
Source code & document version management
Strictly control source code version
Set up rules and communicate well with team member
- 17 -
How to Efficiently Manage ITO
Project Management
Project Planning
• Develop a realistic plan
• Communicate and discuss with team about the plan
Project Follow up
• Daily follow up within the workgroup
• Weekly follow up for level
• Daily communication with customer work group via e-mail
• Once a week with customer steering committee
- 18 -

10. How to Efficiently Manage ITO
Project Management
Change of request management
• Any change request raised, need to communicate with customer to confirm
as soon as possible if there is impact on the plan and cost
Issue & risk management
• Risk & issues must be included as one of the topics in the follow up meeting
• Need to identify severity of each risk & issue
• Propose solution & responsible party with deadline to resolve them
• Follow up closely to close them as planned
- 19 -
- 20 -

11. Recommendation
Find your strength/expertise & start with small project
Keep promises and never promise what you can’t deliver
Make clear communication with customer
• What can be done, what cannot be done
• In case of any delay, need to inform customer in advance with recovery plan
Try to establish & maintain long term relationship with existing customer
Try to become customers IT strategic partner
How can we differentiate ourselves from competitors
• Small but flexible
• Build value on your services
Be professional
Deliver only good quality work products
Deliver practical solution
• Deliver ‘touch of Thai’ in your IT services
Service mind
Commitment to success
Willingness to help when customer face problems
Relationship not only money is considered.
- 21 -