Presentation on shared services in local authorities presented to annual conference of public sector IT management organisation, Socitm, on 11 October 2010

1. shared
( 6D+ 1C
2 ) = ‐29%
Andy Heys
Graham Catlin

2. Year Zero
Rationalise
Technology
Set Up
Service
Deliver
Transformation

3. Set Up
• Structure
– Hosted
– Delivery & Commissioning
• Culture
– Trust, Suspicion and Control
• Staff
– Reduction
– Competency and skills
– Communication
• Big savings, but how much?

4. Rationalise
• Harmonise applications
• Revs and Bens
• Oracle R12
• Centralise services
• Kelly House & Macclesfield Technology Centre
• Service Desk
• Simplify activities
• Standard business processes
• Incident control
• Renew culture
• Professional services
• One team

5. We had achieved a lot, but…
• We needed:
• Leadership
• Governance
• Planning
• Focus
• We needed to know what we were trying to
achieve, prioritise and to stop fire fighting!

6. What did I find?
• A battle weary team who had achieved great
things very quickly
• A team on the way to demonstrate that
private sector savings can be achieved the
public sector
• A team that needed a plan to be recognised as
a professional, efficient service delivery team

7. What did I do?
• Leadership
• Governance
• Planning
• Focus

8. What key lessons did we learn?

9. What key lessons did we learn?
• Baseline performance
• Communicate relentlessly
• Focus on governance
• Realise the benefits; and,
• Remember: Culture trumps everything

10. What next?
• Recruited a permanent replacement HOS
• Further savings
• Service Improvements
• Potential clients
• Commercialisation

11. Questions
shared
( 6D+ 1C
2 ) = ‐29%
Andy Heys
Graham Catlin