SlideShare uma empresa Scribd logo

Achieving success with digital services for parents/carers – Amanda Derrick

•Transferir como PPT, PDF•
•
Socitm
Socitm
NegóciosTecnologia
1 de 15
Connect Digitally: Achieving success with digital services Socitm Insight 9 June 2010 Amanda Derrick Programme Director
Connect Digitally Vision: Services are designed around the family
Connect Digitally starts by understanding parents’/carers’ attitudes… Business Process Modelling Generating Customer Journeys Customer One-to-one Interviews Customer Focus Groups Digital Inclusion research Feedback Surveys Customer Insight
… and identify touch points. For example for free school meals
Connect Digitally has changed FSM from a difficult paper based process…
… to an online service that improves the experience for the family and saves the LA money
Online Free School Meals integrates the back-office and redesigns the front-office LA Back Office School Confirm FSM eligibility to school Paper-based application plus proof of benefits Application processed by local authority officer Internet Parent/carer applies online Meal provided sooner Paper-based application Eligibility Checking Service Home Office DWP HMRC Parent/carer applies by phone or face to face
Evidence of success for free school meals – number of transactions eligibility checking service
… and channel shift in Hertfordshire .
Evidence of success - online school admissions take-up demonstrates a popular and sustainable service
and the results of channel shift in Hertfordshire …
The Connect Digitally approach accelerates change by driving efficiencies and by clear benefits measurement
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Connect Digitally is leading local authorities in the implementation and take-up of digital services
Connect Digitally Benefits: Improving outcomes for families and delivering efficiency savings ,[object Object],[object Object],[object Object],[object Object],£14m £28.5m £45m £66.5m Benefits flyers explain main benefits of OSA, OFSM, OP, CC ,[object Object],[object Object],[object Object]
What to do next ,[object Object],[object Object]

Recomendados

Surrey County Council - Channel Optimisation
Surrey County Council - Channel OptimisationSurrey County Council - Channel Optimisation
Surrey County Council - Channel OptimisationSocitm
 
BOC Member Engagement Case Study
BOC Member Engagement Case StudyBOC Member Engagement Case Study
BOC Member Engagement Case StudyiMIS
 
User customer Human
User customer HumanUser customer Human
User customer HumanLivework studio
 
Local gov web channel
Local gov web channelLocal gov web channel
Local gov web channelSteven Tuck
 
Building the most accessible and inclusive FTSE company: the Barclays playbook
Building the most accessible and inclusive FTSE company: the Barclays playbook Building the most accessible and inclusive FTSE company: the Barclays playbook
Building the most accessible and inclusive FTSE company: the Barclays playbook MobileUXLondon
 
The COI's May Race's presentation at the Digital Talent Roadshow in Bournemouth
The COI's May Race's presentation at the Digital Talent Roadshow in BournemouthThe COI's May Race's presentation at the Digital Talent Roadshow in Bournemouth
The COI's May Race's presentation at the Digital Talent Roadshow in BournemouthInternet Advertising Bureau (UK)
 
Sharing best practice for council election results – Helen Williams
Sharing best practice for council election results – Helen WilliamsSharing best practice for council election results – Helen Williams
Sharing best practice for council election results – Helen WilliamsSocitm
 
Minimising visit failure; maximising visitor satisfaction – Dave Hylands
Minimising visit failure; maximising visitor satisfaction – Dave HylandsMinimising visit failure; maximising visitor satisfaction – Dave Hylands
Minimising visit failure; maximising visitor satisfaction – Dave HylandsSocitm
 

Recomendados

Surrey County Council - Channel Optimisation
Surrey County Council - Channel OptimisationSurrey County Council - Channel Optimisation
Surrey County Council - Channel OptimisationSocitm
 
BOC Member Engagement Case Study
BOC Member Engagement Case StudyBOC Member Engagement Case Study
BOC Member Engagement Case StudyiMIS
 
User customer Human
User customer HumanUser customer Human
User customer HumanLivework studio
 
Local gov web channel
Local gov web channelLocal gov web channel
Local gov web channelSteven Tuck
 
Building the most accessible and inclusive FTSE company: the Barclays playbook
Building the most accessible and inclusive FTSE company: the Barclays playbook Building the most accessible and inclusive FTSE company: the Barclays playbook
Building the most accessible and inclusive FTSE company: the Barclays playbook MobileUXLondon
 
The COI's May Race's presentation at the Digital Talent Roadshow in Bournemouth
The COI's May Race's presentation at the Digital Talent Roadshow in BournemouthThe COI's May Race's presentation at the Digital Talent Roadshow in Bournemouth
The COI's May Race's presentation at the Digital Talent Roadshow in BournemouthInternet Advertising Bureau (UK)
 
Sharing best practice for council election results – Helen Williams
Sharing best practice for council election results – Helen WilliamsSharing best practice for council election results – Helen Williams
Sharing best practice for council election results – Helen WilliamsSocitm
 
Minimising visit failure; maximising visitor satisfaction – Dave Hylands
Minimising visit failure; maximising visitor satisfaction – Dave HylandsMinimising visit failure; maximising visitor satisfaction – Dave Hylands
Minimising visit failure; maximising visitor satisfaction – Dave HylandsSocitm
 
Cd Dig Default011211v1 0
Cd Dig Default011211v1 0Cd Dig Default011211v1 0
Cd Dig Default011211v1 0AmandaDerrick
 
Connect Digitally Digital by Default
Connect Digitally Digital by DefaultConnect Digitally Digital by Default
Connect Digitally Digital by Defaultlucyellenrose
 
Accelerated Digital Transformation for the Public Sector_Gartner & WCC_Neill ...
Accelerated Digital Transformation for the Public Sector_Gartner & WCC_Neill ...Accelerated Digital Transformation for the Public Sector_Gartner & WCC_Neill ...
Accelerated Digital Transformation for the Public Sector_Gartner & WCC_Neill ...Neill Crump
 
Learning Pool Social Care Seminar - Birmingham
Learning Pool Social Care Seminar - BirminghamLearning Pool Social Care Seminar - Birmingham
Learning Pool Social Care Seminar - BirminghamPaul McElvaney
 
Service Delivery - Directions and Changes at the Commonwealth Level
Service Delivery - Directions and Changes at the Commonwealth LevelService Delivery - Directions and Changes at the Commonwealth Level
Service Delivery - Directions and Changes at the Commonwealth LeveleGovernment Resource Centre
 
Learning Pool Social Care Seminar
Learning Pool Social Care SeminarLearning Pool Social Care Seminar
Learning Pool Social Care SeminarPaul McElvaney
 
IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...
IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...
IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...Precedent
 
Learning Pool Social Care Seminar - Cardiff
Learning Pool Social Care Seminar - CardiffLearning Pool Social Care Seminar - Cardiff
Learning Pool Social Care Seminar - CardiffPaul McElvaney
 
ROI for Online Training - AGRIP Fall 2015
ROI for Online Training - AGRIP Fall 2015ROI for Online Training - AGRIP Fall 2015
ROI for Online Training - AGRIP Fall 2015Aaron Barnes
 
Deloitte Cloud Accelerators Salesforce Tour Melbourne
Deloitte Cloud Accelerators Salesforce Tour Melbourne Deloitte Cloud Accelerators Salesforce Tour Melbourne
Deloitte Cloud Accelerators Salesforce Tour Melbourne Deloitte Australia
 
What E-rate can do for you
What E-rate can do for youWhat E-rate can do for you
What E-rate can do for youjhmedu
 
Home Access Grants - Aggregation
Home Access Grants - AggregationHome Access Grants - Aggregation
Home Access Grants - AggregationSimon Whitehouse
 
Connecting the Unconnected Slide packs - Digital first – delivering digital c...
Connecting the Unconnected Slide packs - Digital first – delivering digital c...Connecting the Unconnected Slide packs - Digital first – delivering digital c...
Connecting the Unconnected Slide packs - Digital first – delivering digital c...Fraser Reid
 
Tim Lucey: Delivering Meaningful Results For Citizens
Tim Lucey: Delivering Meaningful Results For CitizensTim Lucey: Delivering Meaningful Results For Citizens
Tim Lucey: Delivering Meaningful Results For CitizensService Design Network
 
Embracing digital – creating an award winning approach to digital governance
Embracing digital – creating an award winning approach to digital governanceEmbracing digital – creating an award winning approach to digital governance
Embracing digital – creating an award winning approach to digital governanceCharityComms
 
The Business Case for Workplace Charging by Kelly Yearick
The Business Case for Workplace Charging by Kelly YearickThe Business Case for Workplace Charging by Kelly Yearick
The Business Case for Workplace Charging by Kelly YearickForth
 
"Grants Ontario" case study
"Grants Ontario" case study"Grants Ontario" case study
"Grants Ontario" case study4Point Solutions
 
E-signatures: Streamlining Operations for the Education Industry
E-signatures: Streamlining Operations for the Education Industry E-signatures: Streamlining Operations for the Education Industry
E-signatures: Streamlining Operations for the Education IndustryDrysign By Exela
 
Digital Journey presentation in Whangarei
Digital Journey presentation in Whangarei Digital Journey presentation in Whangarei
Digital Journey presentation in Whangarei Digital Journey
 
Index Communications
Index CommunicationsIndex Communications
Index CommunicationsThe Digital Hub - Bournemouth University
 
G cloud presentation
G cloud presentation G cloud presentation
G cloud presentation Socitm
 
Socitm Highlights July 2015
Socitm Highlights July 2015Socitm Highlights July 2015
Socitm Highlights July 2015Socitm
 

Mais conteúdo relacionado

Semelhante a Achieving success with digital services for parents/carers – Amanda Derrick

Cd Dig Default011211v1 0
Cd Dig Default011211v1 0Cd Dig Default011211v1 0
Cd Dig Default011211v1 0AmandaDerrick
 
Connect Digitally Digital by Default
Connect Digitally Digital by DefaultConnect Digitally Digital by Default
Connect Digitally Digital by Defaultlucyellenrose
 
Accelerated Digital Transformation for the Public Sector_Gartner & WCC_Neill ...
Accelerated Digital Transformation for the Public Sector_Gartner & WCC_Neill ...Accelerated Digital Transformation for the Public Sector_Gartner & WCC_Neill ...
Accelerated Digital Transformation for the Public Sector_Gartner & WCC_Neill ...Neill Crump
 
Learning Pool Social Care Seminar - Birmingham
Learning Pool Social Care Seminar - BirminghamLearning Pool Social Care Seminar - Birmingham
Learning Pool Social Care Seminar - BirminghamPaul McElvaney
 
Service Delivery - Directions and Changes at the Commonwealth Level
Service Delivery - Directions and Changes at the Commonwealth LevelService Delivery - Directions and Changes at the Commonwealth Level
Service Delivery - Directions and Changes at the Commonwealth LeveleGovernment Resource Centre
 
Learning Pool Social Care Seminar
Learning Pool Social Care SeminarLearning Pool Social Care Seminar
Learning Pool Social Care SeminarPaul McElvaney
 
IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...
IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...
IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...Precedent
 
Learning Pool Social Care Seminar - Cardiff
Learning Pool Social Care Seminar - CardiffLearning Pool Social Care Seminar - Cardiff
Learning Pool Social Care Seminar - CardiffPaul McElvaney
 
ROI for Online Training - AGRIP Fall 2015
ROI for Online Training - AGRIP Fall 2015ROI for Online Training - AGRIP Fall 2015
ROI for Online Training - AGRIP Fall 2015Aaron Barnes
 
Deloitte Cloud Accelerators Salesforce Tour Melbourne
Deloitte Cloud Accelerators Salesforce Tour Melbourne Deloitte Cloud Accelerators Salesforce Tour Melbourne
Deloitte Cloud Accelerators Salesforce Tour Melbourne Deloitte Australia
 
What E-rate can do for you
What E-rate can do for youWhat E-rate can do for you
What E-rate can do for youjhmedu
 
Home Access Grants - Aggregation
Home Access Grants - AggregationHome Access Grants - Aggregation
Home Access Grants - AggregationSimon Whitehouse
 
Connecting the Unconnected Slide packs - Digital first – delivering digital c...
Connecting the Unconnected Slide packs - Digital first – delivering digital c...Connecting the Unconnected Slide packs - Digital first – delivering digital c...
Connecting the Unconnected Slide packs - Digital first – delivering digital c...Fraser Reid
 
Tim Lucey: Delivering Meaningful Results For Citizens
Tim Lucey: Delivering Meaningful Results For CitizensTim Lucey: Delivering Meaningful Results For Citizens
Tim Lucey: Delivering Meaningful Results For CitizensService Design Network
 
Embracing digital – creating an award winning approach to digital governance
Embracing digital – creating an award winning approach to digital governanceEmbracing digital – creating an award winning approach to digital governance
Embracing digital – creating an award winning approach to digital governanceCharityComms
 
The Business Case for Workplace Charging by Kelly Yearick
The Business Case for Workplace Charging by Kelly YearickThe Business Case for Workplace Charging by Kelly Yearick
The Business Case for Workplace Charging by Kelly YearickForth
 
"Grants Ontario" case study
"Grants Ontario" case study"Grants Ontario" case study
"Grants Ontario" case study4Point Solutions
 
E-signatures: Streamlining Operations for the Education Industry
E-signatures: Streamlining Operations for the Education Industry E-signatures: Streamlining Operations for the Education Industry
E-signatures: Streamlining Operations for the Education IndustryDrysign By Exela
 
Digital Journey presentation in Whangarei
Digital Journey presentation in Whangarei Digital Journey presentation in Whangarei
Digital Journey presentation in Whangarei Digital Journey
 

Semelhante a Achieving success with digital services for parents/carers – Amanda Derrick (20)

Cd Dig Default011211v1 0
Cd Dig Default011211v1 0Cd Dig Default011211v1 0
Cd Dig Default011211v1 0
 
Connect Digitally Digital by Default
Connect Digitally Digital by DefaultConnect Digitally Digital by Default
Connect Digitally Digital by Default
 
Accelerated Digital Transformation for the Public Sector_Gartner & WCC_Neill ...
Accelerated Digital Transformation for the Public Sector_Gartner & WCC_Neill ...Accelerated Digital Transformation for the Public Sector_Gartner & WCC_Neill ...
Accelerated Digital Transformation for the Public Sector_Gartner & WCC_Neill ...
 
Learning Pool Social Care Seminar - Birmingham
Learning Pool Social Care Seminar - BirminghamLearning Pool Social Care Seminar - Birmingham
Learning Pool Social Care Seminar - Birmingham
 
Service Delivery - Directions and Changes at the Commonwealth Level
Service Delivery - Directions and Changes at the Commonwealth LevelService Delivery - Directions and Changes at the Commonwealth Level
Service Delivery - Directions and Changes at the Commonwealth Level
 
Learning Pool Social Care Seminar
Learning Pool Social Care SeminarLearning Pool Social Care Seminar
Learning Pool Social Care Seminar
 
IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...
IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...
IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...
 
Learning Pool Social Care Seminar - Cardiff
Learning Pool Social Care Seminar - CardiffLearning Pool Social Care Seminar - Cardiff
Learning Pool Social Care Seminar - Cardiff
 
ROI for Online Training - AGRIP Fall 2015
ROI for Online Training - AGRIP Fall 2015ROI for Online Training - AGRIP Fall 2015
ROI for Online Training - AGRIP Fall 2015
 
Deloitte Cloud Accelerators Salesforce Tour Melbourne
Deloitte Cloud Accelerators Salesforce Tour Melbourne Deloitte Cloud Accelerators Salesforce Tour Melbourne
Deloitte Cloud Accelerators Salesforce Tour Melbourne
 
What E-rate can do for you
What E-rate can do for youWhat E-rate can do for you
What E-rate can do for you
 
Home Access Grants - Aggregation
Home Access Grants - AggregationHome Access Grants - Aggregation
Home Access Grants - Aggregation
 
Connecting the Unconnected Slide packs - Digital first – delivering digital c...
Connecting the Unconnected Slide packs - Digital first – delivering digital c...Connecting the Unconnected Slide packs - Digital first – delivering digital c...
Connecting the Unconnected Slide packs - Digital first – delivering digital c...
 
Tim Lucey: Delivering Meaningful Results For Citizens
Tim Lucey: Delivering Meaningful Results For CitizensTim Lucey: Delivering Meaningful Results For Citizens
Tim Lucey: Delivering Meaningful Results For Citizens
 
Embracing digital – creating an award winning approach to digital governance
Embracing digital – creating an award winning approach to digital governanceEmbracing digital – creating an award winning approach to digital governance
Embracing digital – creating an award winning approach to digital governance
 
The Business Case for Workplace Charging by Kelly Yearick
The Business Case for Workplace Charging by Kelly YearickThe Business Case for Workplace Charging by Kelly Yearick
The Business Case for Workplace Charging by Kelly Yearick
 
"Grants Ontario" case study
"Grants Ontario" case study"Grants Ontario" case study
"Grants Ontario" case study
 
E-signatures: Streamlining Operations for the Education Industry
E-signatures: Streamlining Operations for the Education Industry E-signatures: Streamlining Operations for the Education Industry
E-signatures: Streamlining Operations for the Education Industry
 
Digital Journey presentation in Whangarei
Digital Journey presentation in Whangarei Digital Journey presentation in Whangarei
Digital Journey presentation in Whangarei
 
Index Communications
Index CommunicationsIndex Communications
Index Communications
 

Mais de Socitm

G cloud presentation
G cloud presentation G cloud presentation
G cloud presentation Socitm
 
Socitm Highlights July 2015
Socitm Highlights July 2015Socitm Highlights July 2015
Socitm Highlights July 2015Socitm
 
The Digital Journey - A Local Government Perspective
The Digital Journey - A Local Government PerspectiveThe Digital Journey - A Local Government Perspective
The Digital Journey - A Local Government PerspectiveSocitm
 
Top Talent 2015 Workshop Slides
Top Talent 2015 Workshop SlidesTop Talent 2015 Workshop Slides
Top Talent 2015 Workshop SlidesSocitm
 
Digital Public Services Strategy
Digital Public Services StrategyDigital Public Services Strategy
Digital Public Services StrategySocitm
 
Insights into Leadership
Insights into Leadership Insights into Leadership
Insights into Leadership Socitm
 
Top Talent 2014 - My Experiences
Top Talent 2014 - My ExperiencesTop Talent 2014 - My Experiences
Top Talent 2014 - My ExperiencesSocitm
 
Socitm Supplier Briefing London
Socitm Supplier Briefing LondonSocitm Supplier Briefing London
Socitm Supplier Briefing LondonSocitm
 
Socitm Supplier Briefing Birmingham
Socitm Supplier Briefing BirminghamSocitm Supplier Briefing Birmingham
Socitm Supplier Briefing BirminghamSocitm
 
Socitm Supplier Briefing Bolton
Socitm Supplier Briefing BoltonSocitm Supplier Briefing Bolton
Socitm Supplier Briefing BoltonSocitm
 
14 dec russell sutton final
14 dec russell sutton final14 dec russell sutton final
14 dec russell sutton finalSocitm
 
14 dec tim rainey
14 dec tim rainey14 dec tim rainey
14 dec tim raineySocitm
 
14 dec terry madgwick wts presentation
14 dec terry madgwick wts presentation14 dec terry madgwick wts presentation
14 dec terry madgwick wts presentationSocitm
 
14 dec sheenagh reynolds
14 dec sheenagh reynolds14 dec sheenagh reynolds
14 dec sheenagh reynoldsSocitm
 
14 dec fil thurlow
14 dec fil thurlow14 dec fil thurlow
14 dec fil thurlowSocitm
 
14 dec ellen jessett cais presentation
14 dec ellen jessett cais presentation14 dec ellen jessett cais presentation
14 dec ellen jessett cais presentationSocitm
 
14 dec vicky sargent
14 dec vicky sargent14 dec vicky sargent
14 dec vicky sargentSocitm
 
Customer Access - Improvement Service
Customer Access - Improvement ServiceCustomer Access - Improvement Service
Customer Access - Improvement ServiceSocitm
 
Rich Gwyther - Microsoft - A practical approach to realising actual cost savings
Rich Gwyther - Microsoft - A practical approach to realising actual cost savingsRich Gwyther - Microsoft - A practical approach to realising actual cost savings
Rich Gwyther - Microsoft - A practical approach to realising actual cost savingsSocitm
 
Richard brandon - MLL Telecom - Delivering shared networks for local authorities
Richard brandon - MLL Telecom - Delivering shared networks for local authoritiesRichard brandon - MLL Telecom - Delivering shared networks for local authorities
Richard brandon - MLL Telecom - Delivering shared networks for local authoritiesSocitm
 

Mais de Socitm (20)

G cloud presentation
G cloud presentation G cloud presentation
G cloud presentation
 
Socitm Highlights July 2015
Socitm Highlights July 2015Socitm Highlights July 2015
Socitm Highlights July 2015
 
The Digital Journey - A Local Government Perspective
The Digital Journey - A Local Government PerspectiveThe Digital Journey - A Local Government Perspective
The Digital Journey - A Local Government Perspective
 
Top Talent 2015 Workshop Slides
Top Talent 2015 Workshop SlidesTop Talent 2015 Workshop Slides
Top Talent 2015 Workshop Slides
 
Digital Public Services Strategy
Digital Public Services StrategyDigital Public Services Strategy
Digital Public Services Strategy
 
Insights into Leadership
Insights into Leadership Insights into Leadership
Insights into Leadership
 
Top Talent 2014 - My Experiences
Top Talent 2014 - My ExperiencesTop Talent 2014 - My Experiences
Top Talent 2014 - My Experiences
 
Socitm Supplier Briefing London
Socitm Supplier Briefing LondonSocitm Supplier Briefing London
Socitm Supplier Briefing London
 
Socitm Supplier Briefing Birmingham
Socitm Supplier Briefing BirminghamSocitm Supplier Briefing Birmingham
Socitm Supplier Briefing Birmingham
 
Socitm Supplier Briefing Bolton
Socitm Supplier Briefing BoltonSocitm Supplier Briefing Bolton
Socitm Supplier Briefing Bolton
 
14 dec russell sutton final
14 dec russell sutton final14 dec russell sutton final
14 dec russell sutton final
 
14 dec tim rainey
14 dec tim rainey14 dec tim rainey
14 dec tim rainey
 
14 dec terry madgwick wts presentation
14 dec terry madgwick wts presentation14 dec terry madgwick wts presentation
14 dec terry madgwick wts presentation
 
14 dec sheenagh reynolds
14 dec sheenagh reynolds14 dec sheenagh reynolds
14 dec sheenagh reynolds
 
14 dec fil thurlow
14 dec fil thurlow14 dec fil thurlow
14 dec fil thurlow
 
14 dec ellen jessett cais presentation
14 dec ellen jessett cais presentation14 dec ellen jessett cais presentation
14 dec ellen jessett cais presentation
 
14 dec vicky sargent
14 dec vicky sargent14 dec vicky sargent
14 dec vicky sargent
 
Customer Access - Improvement Service
Customer Access - Improvement ServiceCustomer Access - Improvement Service
Customer Access - Improvement Service
 
Rich Gwyther - Microsoft - A practical approach to realising actual cost savings
Rich Gwyther - Microsoft - A practical approach to realising actual cost savingsRich Gwyther - Microsoft - A practical approach to realising actual cost savings
Rich Gwyther - Microsoft - A practical approach to realising actual cost savings
 
Richard brandon - MLL Telecom - Delivering shared networks for local authorities
Richard brandon - MLL Telecom - Delivering shared networks for local authoritiesRichard brandon - MLL Telecom - Delivering shared networks for local authorities
Richard brandon - MLL Telecom - Delivering shared networks for local authorities
 

Último

Darshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfDarshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfShashank Mehta
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsKnowledgeSeed
 
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024Adnet Communications
 
Jewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreJewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreNZSG
 
Environmental Impact Of Rotary Screw Compressors
Environmental Impact Of Rotary Screw CompressorsEnvironmental Impact Of Rotary Screw Compressors
Environmental Impact Of Rotary Screw Compressorselgieurope
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxappkodes
 
business environment micro environment macro environment.pptx
business environment micro environment macro environment.pptxbusiness environment micro environment macro environment.pptx
business environment micro environment macro environment.pptxShruti Mittal
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMVoces Mineras
 
Psychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh JiPsychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh Jiastral oracle
 
Interoperability and ecosystems: Assembling the industrial metaverse
Interoperability and ecosystems: Assembling the industrial metaverseInteroperability and ecosystems: Assembling the industrial metaverse
Interoperability and ecosystems: Assembling the industrial metaverseSiemens
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckHajeJanKamps
 
14680-51-4.pdf Good quality CAS Good quality CAS
14680-51-4.pdf Good quality CAS Good quality CAS14680-51-4.pdf Good quality CAS Good quality CAS
14680-51-4.pdf Good quality CAS Good quality CAScathy664059
 
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...ssuserf63bd7
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environmentelijahj01012
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdfChris Skinner
 
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...Aggregage
 
Excvation Safety for safety officers reference
Excvation Safety for safety officers referenceExcvation Safety for safety officers reference
Excvation Safety for safety officers referencessuser2c065e
 
Driving Business Impact for PMs with Jon Harmer
Driving Business Impact for PMs with Jon HarmerDriving Business Impact for PMs with Jon Harmer
Driving Business Impact for PMs with Jon HarmerAggregage
 

Último (20)

Darshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfDarshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdf
 
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptxThe Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applications
 
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024
 
Jewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreJewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource Centre
 
Environmental Impact Of Rotary Screw Compressors
Environmental Impact Of Rotary Screw CompressorsEnvironmental Impact Of Rotary Screw Compressors
Environmental Impact Of Rotary Screw Compressors
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptx
 
business environment micro environment macro environment.pptx
business environment micro environment macro environment.pptxbusiness environment micro environment macro environment.pptx
business environment micro environment macro environment.pptx
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQM
 
Psychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh JiPsychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh Ji
 
Interoperability and ecosystems: Assembling the industrial metaverse
Interoperability and ecosystems: Assembling the industrial metaverseInteroperability and ecosystems: Assembling the industrial metaverse
Interoperability and ecosystems: Assembling the industrial metaverse
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deck
 
14680-51-4.pdf Good quality CAS Good quality CAS
14680-51-4.pdf Good quality CAS Good quality CAS14680-51-4.pdf Good quality CAS Good quality CAS
14680-51-4.pdf Good quality CAS Good quality CAS
 
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environment
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
 
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
 
Excvation Safety for safety officers reference
Excvation Safety for safety officers referenceExcvation Safety for safety officers reference
Excvation Safety for safety officers reference
 
Driving Business Impact for PMs with Jon Harmer
Driving Business Impact for PMs with Jon HarmerDriving Business Impact for PMs with Jon Harmer
Driving Business Impact for PMs with Jon Harmer
 
WAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdfWAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdf
 

Achieving success with digital services for parents/carers – Amanda Derrick

  • 1. Connect Digitally: Achieving success with digital services Socitm Insight 9 June 2010 Amanda Derrick Programme Director
  • 2. Connect Digitally Vision: Services are designed around the family
  • 3. Connect Digitally starts by understanding parents’/carers’ attitudes… Business Process Modelling Generating Customer Journeys Customer One-to-one Interviews Customer Focus Groups Digital Inclusion research Feedback Surveys Customer Insight
  • 4. … and identify touch points. For example for free school meals
  • 5. Connect Digitally has changed FSM from a difficult paper based process…
  • 6. … to an online service that improves the experience for the family and saves the LA money
  • 7. Online Free School Meals integrates the back-office and redesigns the front-office LA Back Office School Confirm FSM eligibility to school Paper-based application plus proof of benefits Application processed by local authority officer Internet Parent/carer applies online Meal provided sooner Paper-based application Eligibility Checking Service Home Office DWP HMRC Parent/carer applies by phone or face to face
  • 8. Evidence of success for free school meals – number of transactions eligibility checking service
  • 9. … and channel shift in Hertfordshire .
  • 10. Evidence of success - online school admissions take-up demonstrates a popular and sustainable service
  • 11. and the results of channel shift in Hertfordshire …
  • 12. The Connect Digitally approach accelerates change by driving efficiencies and by clear benefits measurement
  • 13.
  • 14.
  • 15.