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UNITED STATES COAST GUARD
       SOCIAL MEDIA


Coast Guard: All Threats, All Hazards,
  All Communication Environments

                            Rear Admiral Mary Landry
                            Commander Ron LaBrec

                                        Feb. 17, 2009

 United States Coast Guard
 U.S. Department of Homeland Security
Main web page is Web 1.5.

                                                 Awaiting new platform with
                                               social media functionality, have
                                               incorporated some Web 2.0 like
                                               features:

                                                    406 countdown widget.

                                                     More visuals, links to CG /
                                                   third party content

                                                     CG Journal: A first person,
                                                   informal venue

                                                     Announcements: More
                                                   transparency by putting
                                                   internal Coast Guard info
                                                   online
               Why Social Media?
Our brand and our people were out there, but
       we as an organization were not


      United States Coast Guard
      U.S. Department of Homeland Security
Received support of
Getting Started                        Leadership

                                        IDed limited Coast
                                       Guard blogosphere

                                         Initial monitoring and
                                       response

                                         Listening shaped
                                       strategy & focused on
                                       what we needed first:

                                          - voice in the
                                          environment,
                                          - regular interaction
                                          to learn from it, and
                                          -an expanded
                                          blogosphere
United States Coast Guard
U.S. Department of Homeland Security
Breaking Through
                                          iCommandant as
                                        Introduction / learning tool

                                          Cultivated supportive
                                        bloggers

                                         Issued guidance
                                        decentralizing official blog
                                        participation & responses

                                          Issued guidance on
                                        personal blog activity
                                        addressing Coast Guard
                                        issues




 United States Coast Guard
 U.S. Department of Homeland Security
Blogs are part of a system to inform and engage the public, our
                 employees and stakeholders.

                                                                    Thousands of CG
                                                                  pictures taken by
                                                                  members of the public
                                                                  with little context or
                                                                  education


                                                                    Our photostream:
                                                                  Educates via imagery
                                                                  and accompanying
                                                                  text


                                                                    Links to main web
                                                                  site
                                                                   Shares viewers
                                                                   Mobile features

         United States Coast Guard
         U.S. Department of Homeland Security
Ability to Inform the public during emergencies

                                           Hurricane Ike/Gustav
                                             •1st Images of
                                             Galveston
                                             •Top 100 channel
                                             that after storms


                                           US Airways ditching
                                             •750K viewers in
                                             days
                                             •No. 2 video
                                             •YouTube channel
                                             visits remain
                                             double

    United States Coast Guard
    U.S. Department of Homeland Security
United States Coast Guard
U.S. Department of Homeland Security
COAST GUARD BLOG LINKS
                                  www.uscg.mil
Coast Guard Home Page

                                  http://www.uscg.mil/comdt/blog/
iCommandant

                                  http://coastguardallhands.blogspot.com/
All Hands

                                  http://uscgd9.blogspot.com/
Coast Guard District 9


                                  http://iforcecom.blogspot.com/
iForcecom


                                  www.uscgbootcamp.com
Training Center Cape May

                                  http://uscgd13.blogspot.com/
Pacific Northwest

                                                       http://uscgppc.blogspot.com/
Coast Guard Pay / Personnel Center (internal focus)

Automated Mutual Assistance Vessel Rescue System
                                                    http://amveruscg.blogspot.com/


   United States Coast Guard
   U.S. Department of Homeland Security
Moving Forward
                                        Established Senior
                                       Management Guidance
                                       Group and Working
                                       Group

                                        Preparing policy on
                                       establishment and
                                       maintenance of Coast
                                       Guard blogs / wikis

                                        Converting to new
                                       more robust monitoring
                                       and response system

                                         Tweeted search
                                       updates during US
                                       Airways ditching and Ice
                                       Floe Rescues

United States Coast Guard
U.S. Department of Homeland Security
Agency within the Department of Homeland Security
One of Nation’s sea services           Performs 11 statutory missions    Port Safety
                                                                         Vessel and facility
                                                                        permitting, inspection,
                                                                        accident investigation,
                                                                        mariner licensing
                                                                         Search and Rescue,
                                                                         Boating Safety Education




      United States Coast Guard
      U.S. Department of Homeland Security
Maritime Border Protection
  Undocumented immigrant
interdiction
 Illegal drug interdiction
  Homeland security, counter-
terrorism
      United States Coast Guard
      U.S. Department of Homeland Security
Oil / chemical spill prevention / response
  Fisheries enforcement / marine mammal
protection
         United States Coast Guard
  Domestic and polar icebreaking for
       U.S. Department of Homeland Security
commerce and scientific research
47K full time military and civilian
                                          employees, 8K military reserves, 28K
                                          volunteers
                                            Thousands of boats and hundreds of
                                          aircraft and major ships.




                                       Operating in the heartland, in the ports,
United States Coast Guard              along the coast, on the high seas and
U.S. Department of Homeland Security
                                                      overseas.
Federal Government’s only first responder for
all threats and all hazards
      United States Coast Guard
 900 locations throughout the country
      U.S. Department of Homeland Security
Engaged around the World
  Served in everyCoast Guard since
  United States major conflict
the Revolutionary WarSecurity
  U.S. Department of Homeland

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Coast Guard Best Of Blogwell Brief

  • 1. UNITED STATES COAST GUARD SOCIAL MEDIA Coast Guard: All Threats, All Hazards, All Communication Environments Rear Admiral Mary Landry Commander Ron LaBrec Feb. 17, 2009 United States Coast Guard U.S. Department of Homeland Security
  • 2. Main web page is Web 1.5. Awaiting new platform with social media functionality, have incorporated some Web 2.0 like features: 406 countdown widget. More visuals, links to CG / third party content CG Journal: A first person, informal venue Announcements: More transparency by putting internal Coast Guard info online Why Social Media? Our brand and our people were out there, but we as an organization were not United States Coast Guard U.S. Department of Homeland Security
  • 3. Received support of Getting Started Leadership IDed limited Coast Guard blogosphere Initial monitoring and response Listening shaped strategy & focused on what we needed first: - voice in the environment, - regular interaction to learn from it, and -an expanded blogosphere United States Coast Guard U.S. Department of Homeland Security
  • 4. Breaking Through iCommandant as Introduction / learning tool Cultivated supportive bloggers Issued guidance decentralizing official blog participation & responses Issued guidance on personal blog activity addressing Coast Guard issues United States Coast Guard U.S. Department of Homeland Security
  • 5. Blogs are part of a system to inform and engage the public, our employees and stakeholders. Thousands of CG pictures taken by members of the public with little context or education Our photostream: Educates via imagery and accompanying text Links to main web site Shares viewers Mobile features United States Coast Guard U.S. Department of Homeland Security
  • 6. Ability to Inform the public during emergencies Hurricane Ike/Gustav •1st Images of Galveston •Top 100 channel that after storms US Airways ditching •750K viewers in days •No. 2 video •YouTube channel visits remain double United States Coast Guard U.S. Department of Homeland Security
  • 7. United States Coast Guard U.S. Department of Homeland Security
  • 8. COAST GUARD BLOG LINKS www.uscg.mil Coast Guard Home Page http://www.uscg.mil/comdt/blog/ iCommandant http://coastguardallhands.blogspot.com/ All Hands http://uscgd9.blogspot.com/ Coast Guard District 9 http://iforcecom.blogspot.com/ iForcecom www.uscgbootcamp.com Training Center Cape May http://uscgd13.blogspot.com/ Pacific Northwest http://uscgppc.blogspot.com/ Coast Guard Pay / Personnel Center (internal focus) Automated Mutual Assistance Vessel Rescue System http://amveruscg.blogspot.com/ United States Coast Guard U.S. Department of Homeland Security
  • 9. Moving Forward Established Senior Management Guidance Group and Working Group Preparing policy on establishment and maintenance of Coast Guard blogs / wikis Converting to new more robust monitoring and response system Tweeted search updates during US Airways ditching and Ice Floe Rescues United States Coast Guard U.S. Department of Homeland Security
  • 10. Agency within the Department of Homeland Security One of Nation’s sea services Performs 11 statutory missions Port Safety Vessel and facility permitting, inspection, accident investigation, mariner licensing Search and Rescue, Boating Safety Education United States Coast Guard U.S. Department of Homeland Security
  • 11. Maritime Border Protection Undocumented immigrant interdiction Illegal drug interdiction Homeland security, counter- terrorism United States Coast Guard U.S. Department of Homeland Security
  • 12. Oil / chemical spill prevention / response Fisheries enforcement / marine mammal protection United States Coast Guard Domestic and polar icebreaking for U.S. Department of Homeland Security commerce and scientific research
  • 13. 47K full time military and civilian employees, 8K military reserves, 28K volunteers Thousands of boats and hundreds of aircraft and major ships. Operating in the heartland, in the ports, United States Coast Guard along the coast, on the high seas and U.S. Department of Homeland Security overseas.
  • 14. Federal Government’s only first responder for all threats and all hazards United States Coast Guard 900 locations throughout the country U.S. Department of Homeland Security
  • 15. Engaged around the World Served in everyCoast Guard since United States major conflict the Revolutionary WarSecurity U.S. Department of Homeland