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How Big Brands Use Social Media
   Minneapolis at General Mills | August 13, 2009


                      Andy Sernovitz
                                 GasPedal
                       ā€œSocial Media Ethics Brieļ¬ng:
                          Staying Out of Troubleā€
Ethics
Best P
B t Practices
        ti
ITā€™S ALL
ABOUT
TRUST
The difference b t
Th diff        between
 honesty and sleazery:
Who are you?
Were you paid?
Is it your real
      y
   opinion?
     p
10 Magic Words:
I work f ______,
     k for
  and thi is my
    d this i
personal opinion.
          opinion
Disclosure Best Practices Toolkit
Checklists      ā€¢ Disclosure of Identity
for every       ā€¢ Personal/Unofficial
situation         Blogging and Outreach
                ā€¢ Blogger Relations
Customize
                ā€¢ Compensation and
for your team     Incentives
                ā€¢ Agency and Contractor
                  Disclosure
                ā€¢ Creative Flexibility
Biggest Risk:
Bi     t Ri k
 Fail to Train
If you have to ask,
 f
 the
 th answer is no
             i
 Itā€™s easier to be
       honest
    Pass it on
How Big Brands Use Social Media

Learn more about upcoming and past BlogWells:
        http://gaspedal.com/blogwell
                     or
             live@gaspedal.com

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BlogWell Minneapolis Social Media Case Study: Disclosure, presented by Andy Sernovitz

  • 1. How Big Brands Use Social Media Minneapolis at General Mills | August 13, 2009 Andy Sernovitz GasPedal ā€œSocial Media Ethics Brieļ¬ng: Staying Out of Troubleā€
  • 2. Ethics Best P B t Practices ti
  • 4. The difference b t Th diff between honesty and sleazery:
  • 5.
  • 6. Who are you? Were you paid? Is it your real y opinion? p
  • 7. 10 Magic Words: I work f ______, k for and thi is my d this i personal opinion. opinion
  • 8. Disclosure Best Practices Toolkit Checklists ā€¢ Disclosure of Identity for every ā€¢ Personal/Unofficial situation Blogging and Outreach ā€¢ Blogger Relations Customize ā€¢ Compensation and for your team Incentives ā€¢ Agency and Contractor Disclosure ā€¢ Creative Flexibility
  • 9. Biggest Risk: Bi t Ri k Fail to Train
  • 10. If you have to ask, f the th answer is no i Itā€™s easier to be honest Pass it on
  • 11. How Big Brands Use Social Media Learn more about upcoming and past BlogWells: http://gaspedal.com/blogwell or live@gaspedal.com