Copy of the slides from our recent marketing and branding presentation with Clockstudio to the ladies of the Highland Business Woman's Club in Inverness

1. &
HBWC – 6th June 2012
Marketing and Branding
Getting it right…

2. What is marketing???

3. • Marketing - Creating, communicating, and
delivering value to the customer.
• Marketing is not sales! Marketing is everything
you do to reach and persuade customers. The
sales process is everything you do to close the
sale. Marketing creates opportunities, and
sales brings about outcomes. Marketing
focuses on long term concerns while sales is
related with short term focus.
• Marketing will make your business seen and
help identify your customers.

4. Marketing – What’s Included:
• Branding
• Advertising
• Printed Materials – Leaflets, business cards, etc
• Signage/livery
• Public Relations (PR)
• Website
• Research
• Feedback/Reviews
• Social Media
• And much more…

5. Don’t work ‘against’ your
competition…work ‘with’ them!
• Share experience, knowledge and skills.
• Collaboration can make the end product
more appealing to the consumer.
• Working together will build strength rather
than embedding weakness into the business.
• It will create new opportunities and open new
doors.

6. BRANDING
What’s it all about?

7. In 1970 you would
see on average
500
marketing messages
every day

8. Today, we are
bombarded with over
5,000
marketing messages…
EVERY DAY!

15. Straplines…

16. Strapline (Slogan) Quiz
• Just Do It
• Sail the Loch, live the Legend
• Every little helps
• Simples!
• Because I’m worth it
• Finger lickin’ good
• It’s good to talk
• Discover more than just discounts…

17. Why have a strapline?
• Increase brand awareness
• Instant recognition
• Show customers your aims and qualities
• Differentiate you from competitors
• Highlight benefits of your product
• Helps communicate to a new market
• Adds another dimension to marketing materials

18. Consistency
Consistency
Consistency

19. COCA-COLA

20. APPLE

21. INNOCENT

22. Going local…

26. Getting it right online…
P.S. Consistency, consistency, consistency!

27. NIKE
Facebook Twitter

28. Coca-Cola
Facebook Twitter

29. FINDOCHTY HOLIDAY COTTAGE
Facebook Twitter

30. HYPER ARTS
Facebook Twitter

31. AMSTERDAM PRINTING
Facebook Twitter

32. Branding checklist:
• Is your logo still relevant to your company?
• Is it suitable for use on social media?
• Do you use it on everything you produce?
• Email signatures – is everyone using the same?
• Do your adverts have a similar style?
• Does your printed literature have a similar
style?
• Be consistent!

33. Website Essentials…
• Choose the correct domain name, avoid hyphens and
ensure you own .co.uk and .com
• If possible get website built with a content management
system – allows you to do updates.
• If you’ve got a website you should have an email address
to match. ISP email addresses (Hotmail, aol, BT, etc) can
look really unprofessional and will weaken your brand.
• Keep content to a minimum…don’t overload it! Some
people will close it just as quickly as they opened it!
• Good navigation is critical, make sure you menus are
clear and the website is well laid out. Have good links
back to ‘home’.

34. • Website SEO (search engine optimisation) should be a
priority so that search engines find your website. Getting
a professional to fully optimise your site is recommended.
• Make sure your website design reflects your brand.
Generic website templates might work initially
(Spanglefish, 1and1, etc) but won’t do your business or
brand any good long term.
• Be careful with the tone of the content on your website.
You may want to consider getting a copywriter to work
through it.
• Every page on your website should add ‘value’, if it
doesn’t get rid of it!
• Don’t distract your visitors with moving images, sound
and scrolling text!

35. • Make sure you include your email address on the website
as well as a contact form.
• If you have got business premises then make sure your
full address and a map if possible are in the contact page.
• If you are using social media channels then make sure you
have clear links from every page on your website.
• If you’ve got customer reviews display them! This can be
done in various ways. Also include links to TripAdvisor
where applicable.
• Ensure you include relevant privacy statements, website
T&C’s, copyright, etc.
• Keep content regularly updated and relevant.
• Use Google Analytics to monitor how popular the
different pages are and adjust to suit.

36. Social Media
If you are using social media for your
business then you must ensure that you
do it in a controlled, professional and
consistent manner! It must also tie in
very closely with all other marketing
undertaken for your business.

37. Why use social media for business?
• Raise brand awareness
• Increase traffic to website
• Its cheap and its fast
• SEO (search engine optimisation)
• Your customers are using it!
• To find new customers
• Widen your target market and potential reach
• Build strong relationships with customers
• Build strong relationships with local businesses
• Market research
• And much more…

38. Social Media Mishaps – What to avoid!
• Using social media channel purely for sales
• Lack of interaction and updating
• Not tying it in with your other marketing and branding
• Getting too personal
• Having no overall ‘plan’ in place
• Reacting badly to negative feedback
• Inconsistent content, bad spelling, etc
• Doing updates not related your business/market
• Too many updates
• Expecting immediate results
• Using social media instead of other marketing techniques

39. How to let customers know you
are using social media…
• Icons/links on website
• Icons/links within your blog
• Links from other social media accounts
• Icons on printed marketing materials
• Links within email newsletters
• Links on email signatures
• Tent cards within your business premises
• Window stickers within your business premises
• Mention it to customers in conversation

40. Examples of businesses doing
social media well…

41. Five things to do tomorrow:
• Email Signature: make sure it includes up to date
information – Facebook/Twitter links
• Stationery: Make sure everyone is using the same
typeface/size/colour/layout in all correspondence
• Review: take all your marketing material – adverts,
stationery, leaflets – everything you can think of! Lay it
all out on a table; is everything consistent or a bit
disjointed?
• Avatars: Does your logo work in the square format?
• Social Media: Not using social media for your
business? It’s time to start…

42. www.snowmarketing.co.uk
www.clockstudio.co.uk
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