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Defense Travel Management Office Society of Government Travel Professionals  February 4, 2009  U.S. Government Rental Car Program Mr. Tracy Ramsey
Overview  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Genesis of DTMO ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Program History  ,[object Object],[object Object],[object Object]
Purpose ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Program  Features  ,[object Object],[object Object],[object Object],[object Object],[object Object],CY07  - $411M
Program Benefits  ,[object Object],[object Object],[object Object],[object Object],[object Object],Type Model Economy Chevrolet Metro Mid-Sized Dodge Neon  Full-Sized Nissan Altima  Station Wagons Self Explanatory  Mini-Van Self Explanatory  Sports Utility Vehicle Self Explanatory
Rental Car Agreement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rates ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rates  (continued)  ,[object Object],[object Object],[object Object],[object Object]
Reservation Procedures  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reservation Procedures  (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Insurance and Damage Liability ,[object Object],[object Object],[object Object],[object Object],[object Object]
Insurance and Damage Liability  (continued) ,[object Object],[object Object],[object Object]
Unauthorized Usage of a Rental Car  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Unauthorized Usage of a Rental Car  (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Accident Claim Resolution Steps  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Accident Claim Resolution Steps  (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Failures Resolution Steps  ,[object Object],[object Object],[object Object],[object Object]
Ongoing Initiatives  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DTMO Website ,[object Object],[object Object],[object Object],[object Object],[object Object],https:// www.defensetravel.dod.mil
Questions
Rental Claims Webpage
Rental Claims – Submit a Rental Car Claim
Rental Claims – Submit a Service Issue
Rental Claims – Submit a Service Issue/Complaint

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Notas do Editor

  1. Good Afternoon, As the slides says I’m Tracy Ramsey from the Defense Travel Management Office and I’m going to provide you a briefing on the U.S. Government Rental Car Program. As with so many of our commercial travel programs the partnership we have with the commercial vendors is a key to it Success. (Recognize the vendors) Before I jump into the briefing I would like to introduce some other key players in regards to the Rental Car Program. Ms Andrea Carlock, the Deputy Division Chief in Commercial Travel Division and Ms Christine Braswell, the program’s Subject matter expert. Now that you know I’m just a mouth piece for them both, let proceed with the briefing.