The document discusses the potential for information and communication technologies (ICTs) to enable microfinance in India. It notes that while microfinance has grown significantly, reaching over 33 million households, traditional providers of financial services to low-income groups are declining. Case studies show how ICTs like mobile phones can reduce costs and improve data quality for microfinance organizations by streamlining processes like customer profiling and account management. However, the value of ICTs depends on factors like delivery models, operational efficiency, and balancing technology and labor costs. Hybrid approaches that accurately match technologies to functions are most promising.