An overview of SnapComms' innovative internal communications software. Includes application example and configuration options for: alert channels, screen crawlers for employees, digital signage screensavers and more.

1. Bypass email
and get info directly to staff.
Demo & Discussion - Paula Cassin, SnapComms North America
Get Employee Attention

2. Information
Overload
means
Key info often
gets missed

3. Communication tools that broadcast visual content
directly onto the screens of computers,
using multiple channels and formats
Easy to install. Easy and quick to use.
Measure delivery, click-throughs, responses.
INFO FOR YOU….INFO FOR Y

4. E-Bulletins/News
Screensavers
Wallpaper
6 SnapComms “Channels”
p
Tickers/RSS
Quiz/Surveys
Pop-up Alerts

5. Visual Message Types and Suggested
Employee Communication Uses
Screensavers Tickers Alerts Surveys Magazine
Screensavers Ticker Bar Pop-up Alert Staff Poll Magazine
Desktop Wallpaper RSS Feeds Pop-up RSVP Staff Quiz
Pop-up Video
Reinforce
knowledge,
learning over
time.
Improve
awareness of
strategic
initiatives,
enhance
employee
recognition
programs
Measure
understanding,
actions taken,
training
effectiveness.
Drive fast
action when
processes
change or
action
required
(compliance,
cut overs, roll
outs).
Ensure critical
notifications cut
through
Drive up event
participation
and/or video
views
Consolidate
updates into a
visually
absorbable
package to drive
efficient
knowledge
transfer
Facilitate
audience
contributions

6. Organizations using

7. Organizations using

8. Pop-Up Alert Notifications
• Ensure audiences seek critical messages in time
• Target messages to everyone or just to specific employee
groups involved
• Drive fast action when processes change or action required
• Showcase video tips, messages, content
• Increase Event/Training registrations

9. Send a dynamic pop-up alert and have it
automatically return later, if not actioned.

11. Send a dynamic pop-up alert and have it
automatically return later, if not actioned.

13. Customize visual display and behavior

15. Use Case: Weather/Emergency
Maintain great service when situation changing fast
Improve productivity, engagement, customer satisfaction

16. Use Case: Outages
• Reduce unnecessary calls to helpdesk
• Save employees’ time
• Get back up measures plans in place faster

17. Use Case: Retail Mobile

18. Use Case: Process/Policy Changes

19. Use Case: Process/Policy Changes
Get confirmation/acknowledgement to ensure compliance

21. Use Case: Regular Updates

22. Ticker/RSS Scroll
• Ensure audiences seek critical messages in time
• Target messages to everyone or just to specific employee groups
involved
• Drive fast action when processes change or action required
(compliance, cut overs, roll outs)

23. Use Case: Contact Centers

26. Link a Ticker Headline to a URL –
when your audience clicks on the
headline, it will launch the page and
take them to the information you
need them to see or act upon.

27. Use Case: Weather

28. Use Case: Planned Outages

29. Use Case: Planned Outages
• Only those active see them – no noise for others
• No impact- users can log out/finish in time before
service/application taken down

30. Use Case: Retail Newsfeed or RSS
Showcase intranet portal news on P.O.S. displays
Reach shared-login audiences when they do use the computer
For outages/emergencies: leave onscreen until situation is over

31. Customize visual display and behavior

32. How Does it Work?

33. Solution Elements
Secure Message Management portal
for creating, sending, and managing
messages/content
The Back end infrastructure – core
application housed and managed either
in Snap’s data center (hosted version)
or within your own data network (in-
house version).
SnapComms Client, the desktop
applet which pulls down new content,
broadcasts messages to the PC, and
gives users access to the message
history.

34. Audience/Users:
SnapComms Client
software installed on the
PC/Mac

35. Client/User Options on PC/Mac
On PCs and Macs, SnapComms client software can pick up Active
Directory User information, including static groups and attributes.
Users automatically are registered upon install of the software and
appear in the User list (available to Administrators).

36. Audience/Users: SnapClient

37. Administration
• Safely delegate Admin rights to multiple groups
• Manage messages, volumes, audience,
distribution lists
• Measure and track alert messages, user
responses, and Admin activity

38. Login to the Content Manager from a
computer, tablet (or even smartphone) to
create/send message

39. Select a pre-set template

40. Simple to set up and publish

41. Targeting Messages
Send only to those who need to know.
•Active Directory sync = automatically makes AD groups available to
use in SnapComms
•Advanced upload csv function to sync group data from other sources
•Audience group registration = use special alert to confirm
location/role/BU etc. directly with your audience and automatically
populate target groups.

42. Targeting Messages
Send only to those who need to
know.
•SnapComms sync with Active
Directory automatically makes AD
groups available to use in SnapComms
•Advanced upload csv function to sync
group data from other sources
•Audience group registration = use
special alert to confirm location/role/BU
etc. directly with your audience and
automatically populate target groups.

43. Reports on Activity, Delivery
Content Calendar shows current and planned messaging

44. Reports – message specific or
summary
Rich reporting function = by message or by Administrator

45. Administrator Permissions
Limit Admin Rights to
• Folders
• Message Types
• Target Groups
• Management
Functions

46. Screensavers
• Reinforce data security behaviors through visual reminders
• Change behavior and impart knowledge over time
• Easily change out content items with no network impact
• Target multiple messages to appropriate audiences
• Enable Links and drive people to more info online, quizzes,
audits, interactive forums on security awareness

47. Case Study: University

48. How Do they work?
1. Upload your content to the
Content Manager as a new
screensaver message
2. Choose your Target Audience
3. Set display duration and
other options
4. “Publish” out to your
audience
5. Your message now cycles on
their computer during screen
saver mode, together with
any other active screensaver
targeted to them
Screensavers

49. • Each employees’ screensaver
becomes series of revolving visual
messages
• Include hyperlinks/images so staff
can click to access more
information
• Option to allow staff the choice of
one personalized screen saver
• Use “countdown” templates to
count down to important events
• Update and change screensavers
easily, without any major IT
deployment or involvement
Interactive Screensavers

50. Case Study: Telco

54. Desktop wallpaper
• Cycle multiple messages during the day as wallpaper
• Reinforce key behaviors over time
• Target different visuals to retail, corporate, customer-facing vs
internal devices

55. Desktop wallpaper - easy

56. Cycle multiple images

58. Pop-up Quizzes and Surveys
• Survey to understand current behaviors
• Quiz to reinforce best practice and measure understanding
• Visual delivery and auto-reminders ensure high
response rates
• Send to smaller employee sample groups more often
and still get statistically relevant data

59. Quiz

62. Use Case: Knowledge Reinforcement

63. Use Case: Confirm Understanding

64. Customize visual display
and behavior

65. Snap Quiz
Surveys

66. Use Case: Competitive Intelligence

67. E-Bulletins, Newsletters

68. Internal Newsletter onscreen You design the look
and feel, then we
template it.
After that your Editor
focuses on actual
content and delivery to
your audience.
Every article can
have its own
lifespan/run dates.
Publish to employees by scheduling headlines to scroll in a ticker…Publish to employees by scheduling
headlines

69. Use Case: Telco
Situation: complete email overload, culture that encouraged open
communication, productivity impacts
Consolidated information/reduced interruptions using e-newsletters,
one for employees, one for corporate news, monthly for H.R. Article
headlines delivered weekly or monthly in a ticker newsfeed.
Showcased strategic and
critical info using screensavers,
pop-up alerts, tickers controlled
by Employee Comms team.
Stopped using mass email.

74. Thank You!
Please Contact us to:
• Set up a free Trial
• Connect with a person to ask questions
• Get pricing or a quote
• Discuss a specific situation

75. Contributions and social media
News aggregation
Targeted advertising
SnapComms Tools
Feedback and education
Cut through for critical content

76. Mobile Client: Android, iOS

78. Registration Alert = Builds Target
Groups off of Users’ answers
Broadcasts as a pop-up Alert
Each answer choice is linked to a Target Group.
Verify site/team/division or use for opt-in categories

79. Visual Message Types and Suggested
Security Awareness Uses
Screensavers Tickers Alerts Interactive Surveys Magazine
Screensavers Ticker Bar Pop-up Alert Forums Staff Poll Magazine
Desktop Wallpaper RSS Feeds Pop-up RSVP Blogs Staff Quiz
Pop-up Video Helpdesk
Q&A
1.
Reinforce
knowledge,
learning over
time
2.
Measure
understanding,
actions taken,
training
effectiveness.
3.
Drive fast
action when
processes
change or
action required
(compliance,
cut overs, roll
outs).
4.
Critical
Notifications to
IS teams,
critical breach
notices to
users.
Drive up
Training
participation
and customize
through RSVP.
Showcase
dynamic video
training/SA
content
through Video.