2. DEPARTMENT STORE

3. SUPERMARKET

4. STREET MARKET

5. SHOPPING CENTRE / MALL

6. BAKER’S / BAKERY

7. BOOKSHOP

8. BUTCHER’S

9. CHEMIST’S / PHARMACY

10. NEWSAGENT’S

11. STATIONER’S

12. TRAVEL AGENT’S / TRAVEL AGENCY

13. SHOE SHOP

14. DRY CLEANER’S

15. GREENGROCER’S

16. HARDWARE STORE

17. FISH SHOP

18. GROCERY

19. JEWELLERY SHOP

20. EYEGLASS SHOP

21. COFFEE SHOP/ COFFEEHOUSE

22. SHOPPING BASKETS

23. CUSTOMER

24. RECEIPT

25. SHOP ASSISTANT

26. TROLLEY

27. SHOP WINDOW

28. TILL / CASH REGISTER

29. HEALTH CLUB

30. BUS STATION

31. SUBWAY STATION

32. SHOPPING - USEFUL PHRASES-

33. Opening times What time are you open? we're open from 9am to 5pm, Monday to Friday we're open from 10am to 8pm, seven days a week Are you open on ...? Saturday Sunday What time do you close? What time do you close today? What time do you open tomorrow?

34. Selecting goods Can I help you? I'm just browsing, thanks How much is this? How much are these? How much does this cost? How much is that ... in the window? that's cheap that's good value that's expensive

35. Do you sell ...? stamps Do you have any ...? postcards sorry, we don't sell them sorry, we don't have any left I'm looking for ... the shampoo a birthday card Could you tell me where the ... is? washing up liquid Where can I find the ...? toothpaste

36. Have you got anything cheaper? Do you have this item in stock? Do you know anywhere else I could try? Does it come with a guarantee? it comes with a one year guarantee Do you deliver? I'll take it I'll take this anything else? Would you like anything else?

37. Making payment Are you in the queue? Next, please! Do you take credit cards? Can I pay by cheque? I'll pay in cash I'll pay by card Could I have a receipt, please? Would you like a bag?

38. Returns and complaints I'd like to return this I'd like to change this for a different size it doesn't work it doesn't fit could I have a refund? have you got the receipt? could I speak to the manager?

39. Things you might see Open Closed Open 24 hours a day Special offer Sale Buy 1 get 1 free Buy 1 get 1 half price Half price Out to lunch Back in 15 minutes