Resume

1. Susan M. Gray
9 City View Blvd
Longview, WA 98632
503.382.9719 cell
SGray@GVAKM.com
PROFESSIONAL OBJECTIVES To utilize my professional experience in the Real Estate management and
development field to achieve the highest owner’s objectives for their
properties while attaining my personal goals of work – life balance.
EMPLOYMENT PROFILE
November 2007 to GVA Kidder Mathews, One SW Columbia Street, Suite 950, Portland, OR 97258
Present (503) 221-99000
Job Title: Senior Property Manager, Principal Broker
Responsibilities: Currently manage over 1.3 million square feet of retail, office, flex and
industrial assets for investment and institutional ownerships. Please see attached
professional biography.
December 2002 to General Growth Properties, 110 N. Wacker Drive, Chicago, IL 60606
November 2007 (312) 960-5000
Job Title: General Manager
Responsibilities: Complete responsibility of all operations, marketing and management
of regional shopping centers. During my employment with General Growth Properties I
managed an urban center in excess of 1.2 million square feet and 170 retailers and two
community centers of over 540,000 square feet and 90 retailers. Hired, trained and built
strong teams that delivered maximum results in the areas of marketing, accounting,
operations, tenant relations and leasing. Completed and implemented budgets in excess
of twelve million annually. Analyzed CAM expenses and income to realize greatest NOI
potential for properties. Actively negotiated renewals and leases to fulfill occupancy and
income expectations. Negotiated and let service contracts. Oversaw construction on
tenant improvements, construction projects and capital improvements.
November 1998 to Diamond Parking Inc., 3161 Elliott Avenue, Suite 200, Seattle, WA 98121
September 2002 (206) 284-3100
Job Title: Regional Commercial Property Manager
Responsibilities: Complete responsibility of all operations and management of two high-
rise office buildings containing over 315,000 square feet. Initial startup and organization
of complete on-site management office. Hired, trained and supervised a staff of ten
including office, engineering and parking staff. Owner’s Agent in all communications
with Tenants, real estate brokers, prospective Tenants, vendors, attorneys and contractors.
Construction supervision for all aspects of building maintenance and tenant
improvements with projects in excess of $2,000,000 over three years. Completed and
implemented budgets in excess of $2.5 million annually. Produce marketing materials
and coordinate marketing campaign, which resulted in reducing vacancy by 14% within
the first nine months of management. Show and lease office and retail vacancies. Assess
credit worthiness of potential Tenants, write lease documents, and coordinate all signing
of legal documents. Assure the maintenance and compliance of all leases and building
rules and regulations. Maintain Tenant relations through regular visits and Tenant
retention renewal program. Maximize income while reducing expense to enhance the

2. owner’s investment. Analyze and prepare monthly building revenue and expense
projections.
May 1998 to WestCoast Hospitality dba G & B Real Estate Services,
November 1998 201 W. North River Drive, Spokane, WA 99201 (509) 459-6100
Job Title: Property Manager
Responsibilities: Complete responsibility of all operations and management of a
portfolio of residential communities for multiple ownerships, including tax credit and
HUD properties. Represent the owner in all aspects of communication with owners,
attorneys, state agencies, vendors and contractors as Agent for Owner. Represent the
owner and company in court. Customer relations concerning all resident complaints and
problems. Hired, trained and supervised on-site personnel. Maximized incomes while
reducing expenses to enhance the owner’s profit. Inspect, show and lease apartments.
Construction supervision and recommendations. Analyze and report on budget variances
monthly.
May 1997 to Kiemle and Hagood Company, 601 W. Main, Suite 400, Spokane, WA 99201
May 1998 (509) 838-6541
Job Title: Property Manager
Responsibilities: Complete responsibility of all operations and management of a
portfolio of twenty-one residential communities with 874 units for multiple owners. All
responsibilities were the same as listed for G & B Real Estate Services. The properties
that I managed for Kiemle and Hagood for Diamond Parking were transferred to G & B
Real Estate Services and I was asked to follow them the new management company by
the owner.
February 1993 to R. W. Robideaux & Co., 421 W. Riverside, Spokane, WA 99201
April 1997 (509) 838-7970
Job Title: Account Executive
Responsibilities: Represent the company in all aspects of communication with owners,
attorneys, state agencies, vendors and contractors as Agent for Owner. Customer
relations concerning all resident complaints and problems. Preparation and
implementation of budgets in excess of $500,000 annually. Head of collections in excess
of $500,000 annually. Complete responsibility of all operations and management of a
portfolio of up to twelve properties and the personnel assigned to them including a HUD
Section 8 building. Maximized incomes while reducing expenses to enhance the owner’s
profit. Inspect, show and lease apartments. Construction supervision and
recommendations. Analyze and report on budget variances monthly. Started with this
company in an accounting position responsible for all accounting functions for up to
thirteen properties including A/P, A/R, G/L, monthly financial reports and reconciliation.
Previous work history available upon request.

3. EDUCATION AND ACCREDIDATION
August 2008 Oregon Real Estate Principal Brokers License #200803196
October 2007 Certified Shopping Center Manager (CSM) designation
ICSC
July 1996 Northwest Fair Housing Alliance, Spokane, WA
Certificate, Fair Housing Legal Issues
May 1996 Quadel course for Accredited Housing Manager
Accredited Housing Manager (A.H.M.) designation
February 1994 Washington School of Real Estate, Spokane, WA
Washington State Real Estate License
June 1985 Spokane Community College, Spokane, WA
Associates Degree with a 3.9 GPA
June 1980 Deer Park High School, Deer Park, WA
Diploma of High School with Distinction and Honors
REFERENCES
Mark Isenberger Kevin Kragt
PMRG/PM Realty Group General Growth Properties
Senior Property Manager Regional Vice-President Business Development
5700 Canoga Ave, Ste 120A 4715 N. Division
Woodland Hilss, CA 91367 Spokane, WA 99208
818.887.1547 509.482.0209
310.650.4547 cell 509.230.7328 cell
Niki Favela Jerry Irwin
Business Consultant General Growth Properties
GMAC Real Estate Services Group Manager Oregon and Washington
708.653.8912 cell 888 SW 5th Avenue, Suite 625
Portland, OR 97204
503.228.5800
360.518.9711

4. Susan M. Gray, CSM®
SENIOR PROPERTY MANAGER
Career Highlights
Susan M. Gray is a Senior Property Manager for the Portland, Oregon office as well as the
Principal Broker for the Property Management Division. Prior to that time she worked in
Washington for General Growth Properties as General Manager of Shopping Centers
totaling over 1.9 million square feet and for Diamond Parking managing two CBD high rise
office buildings of over 315,000 square feet.
Her focus within GVA Kidder Mathews is to continue to develop relationships with her
current and future clients by exceeding their expectations and increasing the value of their
assets. Historically, she has specialized in the management and leasing of retail, office and
industrial properties in Washington and Oregon. She has been involved in property
transitions, construction management and due diligence portion of property acquisition and
excels at establishing systems and operating procedures and protocols for all types of
commercial real estate product.
Susan has managed and leased more than 3 million square feet of Class A & B office
product, retail product and industrial product as Senior Property Manager/General
Manager for private and investment owners during her sixteen years in the Real Estate
industry. The majority of her experience has been as an owner’s representative.
Susan has personally leased more than 157,000 square feet of space and has managed
tenant improvement construction valuing in ranges up to $1.8 million. Susan specializes in
adding value to assets. She has managed five Class A and B mid and high-rise office
buildings between 33,900 – 270,000 square feet each. Her experience varies from new
construction to historic registered properties. Most notably was her management of the
270,000 square foot historic high rise, The Paulsen Center, downtown Spokane,
Washington. The Paulsen Center consisted of office, retail and conference center uses. Her
properties excel due to her positive relations with her tenants, vendors and owners and her
multi-tasking strengths. She believes that exceeding the expectations of clients and
customers should be the norm not the exception.
Susan is licensed as a Principal Broker in real estate for The State of Oregon. She is a
member of Building Owners and Managers Association (BOMA) and Institute of Real
Estate Management (IREM). Susan studied Computer Sciences at Spokane Community
CLIENT LIST
ING Clarion Partners
Mittleman Properties
3D Investments
Illig Investment Company,
LLC
Watamull Properties
Corporation
Transpacific Investments
Robinson Family Trust
Mela Family Revocable
Trust
LaeRoc Partners
Diamond Parking, Inc.
John Stone Investments
Pheonix Rising
Development

5. College. She holds the Assisted Housing Manager (AHM®
) and Certified Shopping Center
Manager (CSM®
) designations.

6. College. She holds the Assisted Housing Manager (AHM®
) and Certified Shopping Center
Manager (CSM®
) designations.