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Comparing Apples to Oranges? Community College and University Cooperation in Virtual Reference
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Sara Memmott
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Poster presented at the ALA Annual Conference, July 12, 2009.
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Comparing Apples to Oranges? Community College and University Cooperation in Virtual Reference
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![[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Virtual reference cooperatives are designed so that librarians from a variety of institutions can help library users from any of the member institutions with their research needs. However, some librarians are concerned that they may not have the expertise or resources to answer questions from institutions that they perceive to differ significantly from their own. Research Help Now is a virtual reference cooperative of 14 community college and university libraries in Michigan. The researchers analyzed and classified by type a sample of questions submitted from March - May 2009. Abstract Apples & Oranges – They Don’t Compare by Mike Johnson - TheBusyBrain.com , Creative Commons Attribution License ,http://www.flickr.com/photos/thebusybrain/2492945625/. Apple and Pear by Jill Clardy, Creative Commons Attribution-Share Alike License, http://www.flickr.com/photos/jillclardy/2426097697/ Sara Memmott, Eastern Michigan University Ypsilanti, MI Mary Kickham-Samy, Macomb Community College, Warren, MI Sandra C. McCarthy, Washtenaw Community College, Ann Arbor, MI Christine Tobias, Michigan State University Libraries, East Lansing, MI Ann Walaskay, Oakland Community College, Farmington Hills, MI Arlene Weismantel, Michigan State University Libraries, East Lansing, MI A better analogy: apples & pears ,[object Object],[object Object],[object Object],[object Object],Research Questions Question Analysis & Classification Question Difficulty/Complexity Local or Non-local Questions Results Subject of Questions Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],Comparing Apples to Oranges ? Community College and University Cooperation in Virtual Reference Patrons Level I Level II Level III Community College 24% 45% 31% University 26% 56% 18% All 25% 50% 25% Patrons Non-local Local Community College 68% 27% University 48% 53% All 58% 42% Patrons Subject-based No Subject Community College 41% 59% University 23% 77% All 32% 68%](https://image.slidesharecdn.com/ala2009postersmemmott-090708103532-phpapp01/85/Comparing-Apples-to-Oranges-Community-College-and-University-Cooperation-in-Virtual-Reference-1-320.jpg)
