1. 5/17/2011
Delivering on the Promise.
Twitter for Business
@JenBrawner
@SkodaMinotti
May 17, 2011
Delivering on the Promise.
• About Twitter
Agenda
• Demographics
• Terminology
• Benefits
• Tweeting
• Gaining Followers
• Best Practices
• Tracking
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2. 5/17/2011
Delivering on the Promise.
• President Obama’s press conference
How did you
first hear about • Facebook
Bin Laden’s • News
death? • Twitter
Delivering on the Promise.
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3. 5/17/2011
Delivering on the Promise.
• US Airways Flight 1549 crashing into the Hudson
Breaking News
• British earthquake in 2008 that measured
5.2 on the Richter scale
• Discovery of ice on Mars
• Unveiling of Google phone
• Kidnapped Japanese journalist was safe
Delivering on the Promise.
About Twitter
• Launched in July 2006
• Micro-blogging site – share information in 140
characters or less
• 8th most popular website in the US
• Over 200 million users
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4. 5/17/2011
Delivering on the Promise.
• Time to tweet #1,000,000,000: 3 years, 2 months & 1 day
About Twitter
• Time for users to now send one billion tweets: 1 week
• Average number of tweets sent per day in March 2010:
50 million
• Average number of tweets sent per day in March 2011:
140 million
• 75% of companies use Twitter to promote themselves
Delivering on the Promise.
• How many were aware of Twitter before this symposium?
Poll Question
• How many log in every day?
• Of those, how many tweet daily?
• How many login via mobile device?
• How many follow a brand?
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Delivering on the Promise.
• Gender:
Demographics
• Male: 48%
• Female: 52%
• Income:
• 0 - 25k: 17%
• 26k – 50k: 33%
• 51k – 75k: 23%
• 76k – 100k: 15%
• 101k – 150k: 7%
• > 150k: 4%
Delivering on the Promise.
• Age:
Demographics
• 13 – 17: 4%
• 18 – 25: 13%
• 26 – 34: 30%
• 35 – 44: 27%
• 45 – 54: 17%
• 55+: 9%
• Education:
• High school: 7%
• In college: 48%
• College grad: 28%
• Other: 17%
• Early Adopters:
• 19% of Twitter users are among the first to buy/try
new products
• Another 25% buy/try before others (although not first)
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6. 5/17/2011
Delivering on the Promise.
• Gender:
Demographics
• Twitter skews slightly more male
• 48% v. 46%
• Income:
• Facebook users are slightly wealthier
• 53% with incomes about $50k v. 49%
• Age:
• Twitter users are older
• 83% over the age of 25 v. 61%
• Education:
• More Twitter users are college educated
• 28% v. 22%
Delivering on the Promise.
• Tweet
Terminology
• Following
• Followers
• Re-tweet
• #
• @Replies
• Direct messages
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7. 5/17/2011
Delivering on the Promise.
Benefits • Increase web presence
• Including Realtime section of Google search
• Drive traffic to website/blog
• Promote products, services and events
• Share company news
• Interact with customers
• Learn what matters to customers/prospects
• Learn about your competition
• Create/strengthen relationships with decision makers,
referral sources, industry publications, etc.
• Learn from industry experts
Delivering on the Promise.
Tweeting • Link shorteners (e.g. Bit.ly)
• No blind links
• When to tweet?
• Generally, 9am – 3pm
• Varies depending on where your traffic comes from
and your industry
• Analyze your RTs – TweetWhen.com,
WhenToTweet.com
• How often to tweet?
• At least daily
• Pay attention to your industry
• Generally, 4 – 10 per day
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8. 5/17/2011
Delivering on the Promise.
What to Tweet • Company news
• Events (external and internal)
• Promote specials/coupons
• Industry information
• Blog posts
• Articles
• Newsletters
• Retweet/acknowledge retweets
• Spotlight clients/sponsors
Delivering on the Promise.
What to Tweet • Post pictures
• Link to videos
• Distribute surveys
• Testimonials
• Information on the community
• #FollowFriday, #CharityTuesday
• Trending topics
• Employment opportunities
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10. 5/17/2011
Delivering on the Promise.
• Follow users with like interests
Gaining
Followers • Look at who those users follow
• Look at who those users added to lists
• Participate in conversations
• RT
• Acknowledge comments
• Respond to mentions
Delivering on the Promise.
• Customers
Gaining
Followers • Trade associations
• Publications
• Partners
• Vendors
• Competitors
• FriendorFollow.com – Fans tab
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Delivering on the Promise.
• Click on “Who to Follow” at the top of the page
Finding
Followers • View Suggestions tab
• Browse Interests tab
• Find Friends tab
• Search box
• Invite Friends
Delivering on the Promise.
http://search.twitter.com/advanced
Finding
Followers
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12. 5/17/2011
Delivering on the Promise.
• List yourself in Twitter directories:
Gaining
Followers • WeFollow.com
• JustTweetIt.com
• Drive traffic to Twitter:
• Website
• Blog – logo and plugin
• Email signatures
• Business card
• LinkedIn profile
• Facebook (personal and company pages)
• Foursquare
• Social media contest
Delivering on the Promise.
• Reserve your Twitter handle
More Best
Practices • Start by listening
• Set goals:
• What do you want to deliver?
• Start with a few reasonable goals with reasonable
timelines
• E.g. increase website visits, gain feedback from
customers
• Determine who will tweet:
• Single
• Multi-user
• Enterprise
• Scheduling tweets:
• HootSuite
• Cotweet
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Delivering on the Promise.
• Complete profiles:
More Best
Practices • Include profile picture
• Location & bio are searchable
• Location doesn’t have to be a city
• Use all 160 characters of bio
• Website: Include, but don’t include www.
• Customize background
Delivering on the Promise.
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Delivering on the Promise.
• HTTPS only (Account tab)
More Best
Practices • Linking to other sites:
• Facebook
• LinkedIn
Delivering on the Promise.
• Click-throughs and traffic:
Tracking
• Google Analytics
• Bit.ly stats
• Mentions:
• @Mentions tab
• Retweets tab – Your Tweets, retweeted
• Search for your handle & your company name
• HootSuite, TweetDeck
• Company Buzz LinkedIn application
• Analytics:
• Twitalyzer
• Klout
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Delivering on the Promise.
• Twitter Alerts:
Tracking
• TweetBeep
• Twilert
• Social Mention
• Qwitter
Delivering on the Promise.
Jen Brawner
@JenBrawner
jbrawner@skodaminotti.com
440 449 6800
http://www.linkedin.com/in/jenbrawner
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