Cosa 2010 opening session scantlebury

2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
COSA Welcome
Marg Scantlebury
COSA Chair

SirsiDynix Welcome and
Company Update
Matt Hawkins
Chief Operating Officer

Signs

SIGNS OF THE TIMES FOR LIBRARIES
• Today’s libraries face many challenges:
– Economic pressures
– Changes in library users needs
• Libraries have responded to the signs of the times
– New public services, more digital collections
– Collaboration efforts
• SirsiDynix is responding to the signs of the times: our focus
– Products that are needed today
– Services to help libraries be more efficient
– Support to keep your system online and optimized
– Proactively working together

OUR FOCUS
• SirsiDynix is responding to the signs of the times
– Products that are needed today to help you better serve
your users
– Services to help libraries get the most from their
technology
– Proactively working together to find better solutions to
your problems
– Improved support to keep your system online and
optimized

LIBRARY RELATIONS MANAGERS &
SERVICES FOR YOUR LIBRARY

LIBRARY RELATIONS MANAGERS
• Every customer will have an LRM
• Giving you MORE:
• Maximize your current technology investments
• Orchestrate internal resources to ensure SirsiDynix provides excellent
services during complex customer projects.
• Represent customers and their specific needs internally as they impact
technology roadmaps and future service offerings.
• Engage with customer libraries, keeping them up-to-date on SirsiDynix
plans, upcoming trainings, user group meetings, conferences and other
opportunities to learn and participate.
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM

SERVICES YOU NEED
• Professional services to keep your library online and optimized
• Data services
• Consulting services
• Platinum & Premier Platinum Services
• SirsiDynix Mentor:
• Training for librarians and staff
• 60 days free for COSA conference attendees!
WE ALL NEED A
MENTOR
Wed 11:40 AM
WE ALL NEED A
MENTOR
Wed 11:40 AM
AT YOUR SERVICE
TUES 1:50 PM
AT YOUR SERVICE
TUES 1:50 PM

CUSTOMER SUPPORT
• Improving customer support is a primary focus worldwide
• 24/5 staffed, multi-lingual operations
• Commitments:
– 50% same-day case resolution
– 20% faster overall case resolution
– Task Force Teams, clear escalation process for cases that are open for
longer periods of time
• Results already showing improvement
- Susanne Strong and the APAC support team have worked down the
APAC backlog of open cases by nearly 50% bringing it to the lowest
level in more than a year!
ASK SIRSIDYNIX ROOM &
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
ASK SIRSIDYNIX ROOM &
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
Your feedback makes a difference!

• Product upgrade assistance
- Free with your annual maintenance agreement
- Contact support to schedule your upgrades, get the benefits of new
product features as they release
• New online Customer Support Center
- Check it out in the Ask SirsiDynix Room
OTHER SUPPORT IMPROVEMENTS
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM

THE SIRSIDYNIX APAC TEAM
• Focus on overall growth in the region
• Sales: Rick Branham
• Regional team in place
– Ding Hengzhong
– Continued local project management
– Training and implementations
– SaaS facility and support in Australia
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM

SirsiDynix Technology Update
Paul Moxon
Vice President, Product Management

FROM THIS…

TO…DEDICATED MAINTENANCE
TEAMS
• Dedicated development resources to help with
escalated cases – patches, patch clusters, & bug fixes
• Core development team focused on next release
development
• Works directly with Client Care (Task Force)
• Customers have access to their escalated JIRA issues
through Customer Support Center (CSC)

2010 PRODUCT ROADMAP
Q1 Q2 Q3 Q4 Q1 Q2
2010 20112009
Q4
Symphony 3.4 Symphony 4.0Symphony 3.3.1
DS 4.9
Horizon 7.5.1/HIP 3.21 Horizon 7.5.2/HIP 3.22
Horizon
Virtualization
Portfolio 4.0 Portfolio 5.0
Enterprise 3.1 Enterprise 5.0Enterprise 3.1.1
Director’s Station 4.8.1.1 DS 4.8.2
Web Reporter 3.4Web Reporter 3.3.1 Web Reporter 4.0
Symphony - German
Symphony Patron iPhone
App v1.0
Symphony Patron iPhone
App v2.0
Library Intelligence (LI) 5.0
Symphony - French Symphony – Spanish & Catalan
Enterprise 4.0
Language Pack Updates
for Symphony 3.4
Released
In Development
Planned

• Released Symphony 3.3 & 3.3.1 in 2009
– Microsoft SQL Server 2008
– Support for VMWare
– Major list of enhancements
• Symphony 3.4 - scheduled for Q4, 2010
– Item Group Editor
– Pull On-Shelf Holds Wizard
– XML/Excel Report Output
– ‘Right Click’ Shortcuts
SYMPHONY
SIRSIDYNIX SYMPHONY
UPDATE
Tuesday, 1:00
SIRSIDYNIX SYMPHONY
UPDATE
Tuesday, 1:00

• Horizon 7.5/HIP 3.20 - Q3, 2009
– Major technology upgrade for Horizon and HIP
– Support for latest database versions – Microsoft SQL Server
2008 and Sybase 15
– Support for VMWare Virtualization Q4, 2009
– Windows 7 support added in Q1, 2010
• Horizon 7.5.1/HIP 3.21 - Q1, 2011
– Productized International features for ALL customers
– Stock Rotation Module, Rentals (fees for checkouts),
Circulation restriction by Itype groups, etc.
HORIZON SIRSIDYNIX HORIZON
UPDATE
Tuesday, 1:00
SIRSIDYNIX HORIZON
UPDATE
Tuesday, 1:00

• Web Services and iPhone application for Horizon
7.4.x and 7.5.x
– Q1, 2011 support for Horizon iPhone mobile application
(BookMyne 2.1)
– Will require installation of Horizon Web Services to enable
BookMyne 2.1
HORIZON (Cont’d)

ENTERPRISE
• Enterprise 3.1 – Q2, 2010
– Ability to add custom JavaScript
– Call number display on hit list
– Allow Publication Date Facet to display as a range
– Make Federated Search displays consistent with
harvested search results
– Patron-facing Help
– Bowker ICE Support
– Configuration option for specifying a default
pickup library for holds

PORTFOLIO–DIGITAL ASSET MANAGEMENT

PORTFOLIO SAMPLES: SPACE, WYOMING PLACES, AUSTRALIA
SIRSIDYNIX DISCOVERY
PLATFORM UPDATE
Wed, 10:50
SIRSIDYNIX DISCOVERY
PLATFORM UPDATE
Wed, 10:50

SIRSIDYNIX WEB SERVICES
• SOAP and Restful Web
Services enable:
– Symphony & Horizon
– Mobile Applications
– New Web Sites
– Portfolio
– New SD Applications
– New Customer
Applications
– Library Intelligence (LI)
• Continued support of
Symphony APIs
ApplicationsApplications
SirsiDynix Web ServicesSirsiDynix Web Services
DataData
e-Library Enterprise Portfolio BookMyne
Discovery
Web Services
Staff Mobile
Horizon
Web Services
Catalogs Web Sites Local Docs
Customer
Applications
Symphony
Web Services
Database A Database B ...
THE POWER OF API’S &
WEB SERVICES
Tuesday, 1:30
THE POWER OF API’S &
WEB SERVICES
Tuesday, 1:30

BOOKMYNE – YOUR LIBRARY ON AN IPHONE
• Version 1.2 Available Today
– Updated Library list and My Account
pages
– Added item call number, current item
location, number of copies, ISBN
information, publisher, and published
date to Item Details page
– French, German, Spanish language
support
– More than 500 libraries are using it
• Version 2.0 - Q4, 2010
– Enhanced Search, email, My Lists
– Enhanced My Account functions
– Find a library by name postal code,
address, etc.
– Recommendations Engine: Novelist,
GoodReads, NY Times Best sellers
DIGGING DEEP INTO
BOOKMYNE
Tuesday, 3:40
DIGGING DEEP INTO
BOOKMYNE
Tuesday, 3:40

FINALLY…WE ARE HERE TO LISTEN & TO HELP
• Matt Hawkins COO
• Rick Branham All-round Superstar
• Liz Pitts Director Global Sales Training
• Chris Berry VP of Software Engineering
• Ken Bonney Supervisor Education Services
• Susanne Strong APAC Client Care Supervisor
• Julianne Hancock Global Marketing Mgr
• Paul Moxon VP of Product Management
• Carol Forlonge Sales Account Manager
• Mala Singapuri Sales Account Manager
• Inga Bozier Library Relations Manager
• Cathy Cusack Application Specialist
• Zichun Liu Client Care Manager, China
• Ding Hengzhong APAC Operations
• Amanda Carlson Library Relations Manager
• Katy Willcock Product Specialist

AND ONE LAST SIGN…

Cosa 2010 opening session scantlebury

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