MIS for a service sector industry- Nightlife in this case

1. Management
Information
System

3. The industry
Owning a nightclub can be a very
socially rewarding experience
for outgoing, entertainment-
minded people. However, it
takes more than a fully stocked
bar and knowing how to party
to create a successful and
profitable nightclub.

4. Security
Department
Food and
Beverage
Department
CLUB Systems
Department
Public
Relations
Department

5. PUBLIC RELATIONS
DEPARTMENT
• To maintain good relations with the customers
• To maintain the reputation of the enterprise
• To organize events on days such as New Year,
Friendship’s day etc

6. How can MIS help in these ?
• Who all come to nightclubs ?
• When do they come and how frequently ?
• How can more of such people be informed
about the club ?
• What offers and events are inducing for party-
lovers ?

7. Data is to be collected about:
 Events :
• Days when people love to party (example new
years).
• Average rates charged by competitive clubs
those days
• Expectations from the events

8.  Advertisement :
• Media to which customers are exposed to (example :
word-of-mouth, radio, banners, internet etc)
• Celebrities they identify with
• Average price people are willing to pay
 Consumer’s profile :
• Age
• Sex
• Taste and Preferences
• Occupation
• Income level

9. SECURITY DEPARTMENT
1. To avoid theft, violence injury and fatigue.
2. To avoid fire.
3. To avoid any fights, theft or sexual
harassment that may result from intoxicated
customers.

10. How can MIS help in these ?
• How many bouncers are to be appointed?
• Where should they be appointed ?
• When should they be appointed i.e. what are
the peak periods of such mis-happenings ?
• What are the local fire ordinances ?
• Where should the emergency exit gates be ?
• How should the emergency exits be highlighted
?
• What should be the maximum occupancy level ?

11. Data to be collected
Of the past mishappening:
• What type of mishappening occurred ?
Was it a theft/ violence/ fire/ sexual
harassment?
• When and where did it occur ?
• What was the reason behind it ?
• Could it be controlled ?

12.  Security Staff:
• The physical fitness of the staff
• Cost of each security personnel
• The requirement of a personnel per 10
persons.

13. FOOD AND BEVERAGE
DEPARTMENT
1. To provide quality food and beverages.
2. To avoid delays in making and serving orders.
3. To obtain the liquor license and comply with
the terms required in obtaining them.

14. How can MIS help in these ?
• Which ingredients are required and in what
quantity ?
• When are they required ?
• How much can be stored in the given storage
space ?
• How many chefs and waitress are to be
appointed according to the orders arriving ?
• How to obtain liquor license ?

15. Data to be collected about:
Ingredients :
• What are the ingredients needed ?
• The quantity of the food required for each type
of day whether weekdays or weekends.
• The number of days for which these ingredients
can be stocked
• How much can be stocked in the given area.

16.  Liquor license :
• What are the clauses to be met with for
obtaining liquor license?
• What are the charges of obtaining the liquor
license : direct and indirect charges.
 Staff appointment :
• Requirement of staff in terms of quantity
• The requirement in terms of quality
• the cost of hiring a staff member

17. SYSTEMS DEPARTMENT
1. To place lights (disco and spot) for adequate
visibility and complying with design
2. To play music suitable to the crowd’s
preferences and ensure that local rules are
complied with.
3. To avoid a sudden black out and to make
provision for electric failures.

18. How can MIS help in these ?
• Which lights are required by the enterprise ?
• What are the music systems required ?
• How many staff members are required to
monitor these ?
• How to comply with the local rules (example
relating to volume ) ?
• What music is to be played ?
• How can system failures be avoided ?

19. Data is to collected about:
 Lights :
• The type of lights available in the market
• The cost of each light
• The minimum number of lights required for
ensuring visibility
 Staff :
• The qualification and training of staff to operate
these lights
• The number of staff required

20.  Music :
• The genre preferred by the average crowd
• A list of latest and old songs and artists
• The maximum decibel level allowed
 System Failures :
• The power requirements to ensure all systems
work
• The cost of power
• Alternatives for power generation in case of
failure of one.

21. Thank you