A man found fungus growing on Smarties candy in a Christmas selection box purchased by his son. He posted a video about it online and wrote a letter to Nestle. Nestle Belgium had never received a video complaint before and did not respond initially. In their letter response, Nestle concluded the Smarties tube was exposed to wet conditions during warehouse transfers, and the long storage period from August to December allowed mold to develop. They were concerned about quality standards and have sensitized staff to controls during all production, transport, and storage stages. Nestle also sent the man 20 pieces of chocolate as compensation. The man was satisfied with their response and felt empowered to share his experience online.