The "Art of Action" shows how leaders close the gaps between Plans, Actions and Results. There are 3 critical gaps you must recognise and handle correctly.
"Hands off" instead of the usual "hands on".
2. Explaining the Problem
Effects Gap: OUTCOMES
The difference
between what we Knowledge Gap:
expect our actions The difference between
to achieve and what we would like to
what they actually know and what we
achieve actually know
ACTIONS PLANS
Alignment Gap:
The difference
between what we
want people to do and
what they actually do
3. Usual Reaction
OUTCOMES
Effects Gap:
More detailed and Knowledge Gap:
often tighter controls More detailed information
ACTIONS PLANS
Alignment Gap:
More detailed
instructions
4. High alignment enables high autonomy
INTENT:
what and why
Alignment
ACTIONS: how
Autonomy
5. Mindshop + Art of Action
Intent:
What & Why
Boundaries:
Freedoms & Constraints
1. Where are you NOW?
2. WHERE do you want to be?
Your Intent must be clear.
3. HOW will you get there?
What are the Boundaries?
6. Bungay’s Directed Opportunism
OUTCOMES
Effects Gap: Knowledge Gap:
Give individuals Limit direction to
the freedom to defining and
adjust their actions communicating
in line with intent the intent
ACTIONS Alignment Gap: PLANS
Allow each level to
define how they will
achieve the intent of
the next level up and
“back brief”
7. Cascading Intent
Strategic Intent: each level is more specific
Level 1 Intent: Intent: Tasks:
(Why) (What ) (How) “Back brief”
Intent: Intent: Tasks:
Level 2 (Why) (What ) (How)
Intent: Intent: Tasks:
Level 3 (Why) (What ) (How)
8. Example of What and Why
Level Team What? Why? Where? KPI
1 CEO Launch new To gain 10% market
product foothold in share by 2012
new market
segment
2 Development Refine product Launch new Product design
design product specification
3 Software Develop new Refine 3 new S/W
S/W modules product modules
design
9. The Art of Action
“What cannot be made
simple cannot be made clear
and what is not clear will not
get done.”
Material from “The Art of
Action” is used with kind
permission of Stephen
Bungay.