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The Enterprise App-Gap

              Information Industry Summit, 26 Jan 2011

                    Presented by Robin Neidorf
                   Director of Research, FreePint
                    robin.neidorf@freepint.com



www.freepint.com
The Enterprise App-Gap




      Overview of this briefing
      1. Why research on enterprise mobile
         content?
      2. Publisher surprises
      3. Research results
      4. Forecast of where opportunity may lie

      Request your complimentary copies of the FreePint
         Research Reports on mobile enterprise content:
         robin.neidorf@freepint.com
www.freepint.com
The Enterprise App-Gap




           And now…. It’s MOBILE!



                            So what?

www.freepint.com
The Enterprise App-Gap


  FreePint Research approach:
     •Phase 1: 27 in-depth interviews with
     information managers on enterprise mobile
     content
     •Phase 2: 150 survey responses from
     knowledge workers in the field about what
     they want and need for mobile content

            Published in FreePint Research Report: Enterprise Market
             for Mobile Content and FreePint Research Report: User
                   Interest in Mobile Content (request your free copies)




www.freepint.com
The Enterprise App-Gap




 3 Publisher Surprises....
 •Security and authentication
 •Interoperability/support
 •Position of mobility in the workflow




www.freepint.com
The Enterprise App-Gap




 ....and 2 Potential Prizes
 •Appetite for meaningful partnership
 •Sweet spots for mobile content




www.freepint.com
The Enterprise App-Gap




           Insights from Interviews




www.freepint.com
The Enterprise App-Gap


 Surprises: Security and Authentication



   “When we look at the security of the data, we’re
 looking at where the data is actually managed. If
  the end result is download of the data to a mobile
  device, where is that data stored? Is the device
     capable of holding it, or is it held by a third-
                       party?”




www.freepint.com
The Enterprise App-Gap


 Surprises: Security and Authentication


      “Our overriding challenge has always been
  seamless authentication. A user here never has
    to remember a user name and password to
  access content. It’s a real challenge to make that
   work with mobile devices and has demanded a
         lot of creativity to make a start on it.”




www.freepint.com
The Enterprise App-Gap


 Surprises: Interoperability/Support



 “While we are looking at iPads and iPhones for the
 next generation of our equipment, we’re currently
  BlackBerry-only and will be until the investment
         [in that system] has paid for itself.”




www.freepint.com
The Enterprise App-Gap


 Surprises: Position of Mobility in the Workflow



   “A mobile person is not the same thing as a
   mobile device. It’s the person who needs to be
     mobile, not necessarily the device or the
  content itself. Then the device and the content fit
                  into that context.”




www.freepint.com
The Enterprise App-Gap


 Surprises: Position of Mobility in the Workflow



   “Generally our mobile workers don’t want to do
     their own searches. They want to send the
  request to a deskbound researcher and have the
          specific results emailed to them.”




www.freepint.com
The Enterprise App-Gap




               Results from Survey




www.freepint.com
The Enterprise App-Gap

 Frequency of user activities




www.freepint.com
The Enterprise App-Gap

 Types of devices used




www.freepint.com
The Enterprise App-Gap

 Barriers to more activity




www.freepint.com
The Enterprise App-Gap

 Desired content




www.freepint.com
The Enterprise App-Gap

 Prizes: Meaningful Partnership




     •Industry standards
     •Authentication and security
     •Pilot projects




www.freepint.com
The Enterprise App-Gap

 Prizes: Content Sweet Spots




                   When in the workflow?




www.freepint.com
The Enterprise App-Gap


                   Further Follow‐up
   •Contact Robin Neidorf, Director of Research:
      •robin.neidorf@freepint.com
      •+1‐612‐392‐2312 (US, direct)
      •+44 (0)1784 605000 (UK, main)
      •Custom versions of this research

             FreePint Research Report: Enterprise Market for Mobile
             Content and FreePint Research Report: User Interest in
                            Mobile Content (request your free copies)




www.freepint.com

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The Enterprise App-Gap: Research on Slow Adoption of Mobile Content in the Enterprise

  • 1. The Enterprise App-Gap Information Industry Summit, 26 Jan 2011 Presented by Robin Neidorf Director of Research, FreePint robin.neidorf@freepint.com www.freepint.com
  • 2. The Enterprise App-Gap Overview of this briefing 1. Why research on enterprise mobile content? 2. Publisher surprises 3. Research results 4. Forecast of where opportunity may lie Request your complimentary copies of the FreePint Research Reports on mobile enterprise content: robin.neidorf@freepint.com www.freepint.com
  • 3. The Enterprise App-Gap And now…. It’s MOBILE! So what? www.freepint.com
  • 4. The Enterprise App-Gap FreePint Research approach: •Phase 1: 27 in-depth interviews with information managers on enterprise mobile content •Phase 2: 150 survey responses from knowledge workers in the field about what they want and need for mobile content Published in FreePint Research Report: Enterprise Market for Mobile Content and FreePint Research Report: User Interest in Mobile Content (request your free copies) www.freepint.com
  • 5. The Enterprise App-Gap 3 Publisher Surprises.... •Security and authentication •Interoperability/support •Position of mobility in the workflow www.freepint.com
  • 6. The Enterprise App-Gap ....and 2 Potential Prizes •Appetite for meaningful partnership •Sweet spots for mobile content www.freepint.com
  • 7. The Enterprise App-Gap Insights from Interviews www.freepint.com
  • 8. The Enterprise App-Gap Surprises: Security and Authentication “When we look at the security of the data, we’re looking at where the data is actually managed. If the end result is download of the data to a mobile device, where is that data stored? Is the device capable of holding it, or is it held by a third- party?” www.freepint.com
  • 9. The Enterprise App-Gap Surprises: Security and Authentication “Our overriding challenge has always been seamless authentication. A user here never has to remember a user name and password to access content. It’s a real challenge to make that work with mobile devices and has demanded a lot of creativity to make a start on it.” www.freepint.com
  • 10. The Enterprise App-Gap Surprises: Interoperability/Support “While we are looking at iPads and iPhones for the next generation of our equipment, we’re currently BlackBerry-only and will be until the investment [in that system] has paid for itself.” www.freepint.com
  • 11. The Enterprise App-Gap Surprises: Position of Mobility in the Workflow “A mobile person is not the same thing as a mobile device. It’s the person who needs to be mobile, not necessarily the device or the content itself. Then the device and the content fit into that context.” www.freepint.com
  • 12. The Enterprise App-Gap Surprises: Position of Mobility in the Workflow “Generally our mobile workers don’t want to do their own searches. They want to send the request to a deskbound researcher and have the specific results emailed to them.” www.freepint.com
  • 13. The Enterprise App-Gap Results from Survey www.freepint.com
  • 14. The Enterprise App-Gap Frequency of user activities www.freepint.com
  • 15. The Enterprise App-Gap Types of devices used www.freepint.com
  • 16. The Enterprise App-Gap Barriers to more activity www.freepint.com
  • 17. The Enterprise App-Gap Desired content www.freepint.com
  • 18. The Enterprise App-Gap Prizes: Meaningful Partnership •Industry standards •Authentication and security •Pilot projects www.freepint.com
  • 19. The Enterprise App-Gap Prizes: Content Sweet Spots When in the workflow? www.freepint.com
  • 20. The Enterprise App-Gap Further Follow‐up •Contact Robin Neidorf, Director of Research: •robin.neidorf@freepint.com •+1‐612‐392‐2312 (US, direct) •+44 (0)1784 605000 (UK, main) •Custom versions of this research FreePint Research Report: Enterprise Market for Mobile Content and FreePint Research Report: User Interest in Mobile Content (request your free copies) www.freepint.com