SlideShare uma empresa Scribd logo
1 de 11
IMPROVING CUSTOMER VALUE WITHIN THE SUPPLY CHAIN THE IMPACT OF CONTAINER TRACKING SYSTEMS  By  Govardhan Rajayogam 1 st  of October 2009
PRESENTATION OUTLINE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
 
THE INDUSTRY TODAY ,[object Object],[object Object],[object Object],[object Object]
THE PURPOSE OF TRACKING CONTAINERS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CONTAINER TRACKING SYSTEMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HOW CONTAINER TRACKING IMPROVES THE INDUSTRY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TRACKING CONTAINERS FOCUSING ON CUSTOMER VALUE ,[object Object],[object Object],[object Object],[object Object]
FINAL THOUGHTS ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]

Mais conteúdo relacionado

Destaque (7)

Customer service training for mobil filling station attendants(1)
Customer service training for mobil filling station attendants(1)Customer service training for mobil filling station attendants(1)
Customer service training for mobil filling station attendants(1)
 
brain teaser
brain teaserbrain teaser
brain teaser
 
How to provide excellent customer service in your leisure centre
How to provide excellent customer service in your leisure centreHow to provide excellent customer service in your leisure centre
How to provide excellent customer service in your leisure centre
 
Operations Management at Petrol retail outlet
Operations Management at Petrol retail outletOperations Management at Petrol retail outlet
Operations Management at Petrol retail outlet
 
75 Customer Service Facts, Quotes & Statistics
75 Customer Service Facts, Quotes & Statistics75 Customer Service Facts, Quotes & Statistics
75 Customer Service Facts, Quotes & Statistics
 
Team Building & Team Work
Team Building & Team WorkTeam Building & Team Work
Team Building & Team Work
 
Customer service training[1]
Customer service training[1]Customer service training[1]
Customer service training[1]
 

Semelhante a Improving customer service within the supply chain

Global Supply Chains
Global Supply ChainsGlobal Supply Chains
Global Supply Chains
Ravi
 
RFID Assisted Supply Chain Management System
RFID Assisted Supply Chain Management SystemRFID Assisted Supply Chain Management System
RFID Assisted Supply Chain Management System
Siddharth Chandrasekar
 

Semelhante a Improving customer service within the supply chain (20)

Supply Chain Management: India vis-à-vis Global Perspective pt 1
Supply Chain Management:  India vis-à-vis Global Perspective pt 1Supply Chain Management:  India vis-à-vis Global Perspective pt 1
Supply Chain Management: India vis-à-vis Global Perspective pt 1
 
Global supply chain management
Global supply chain managementGlobal supply chain management
Global supply chain management
 
Revolutionizing Logistics and Warehousing through Emerging Technologies.pdf
Revolutionizing Logistics and Warehousing through Emerging Technologies.pdfRevolutionizing Logistics and Warehousing through Emerging Technologies.pdf
Revolutionizing Logistics and Warehousing through Emerging Technologies.pdf
 
Driving Value to the Next Generation Supply Chain through Technology - What N...
Driving Value to the Next Generation Supply Chain through Technology - What N...Driving Value to the Next Generation Supply Chain through Technology - What N...
Driving Value to the Next Generation Supply Chain through Technology - What N...
 
Overview Of Services
Overview Of ServicesOverview Of Services
Overview Of Services
 
Global Supply Chains
Global Supply ChainsGlobal Supply Chains
Global Supply Chains
 
Supplay chain management ppt @ bec doms bagalkot
Supplay chain management ppt @ bec doms bagalkotSupplay chain management ppt @ bec doms bagalkot
Supplay chain management ppt @ bec doms bagalkot
 
E commerce and operations management ppt @ bec doms
E commerce and operations management ppt @ bec domsE commerce and operations management ppt @ bec doms
E commerce and operations management ppt @ bec doms
 
PaySecure Connect: Introduction to PCI-certified payment routing infrastructure
PaySecure Connect: Introduction to PCI-certified payment routing infrastructurePaySecure Connect: Introduction to PCI-certified payment routing infrastructure
PaySecure Connect: Introduction to PCI-certified payment routing infrastructure
 
supply chain management
supply chain management supply chain management
supply chain management
 
Scm
ScmScm
Scm
 
Supply chain management ppt @ doms
Supply chain management ppt @ doms Supply chain management ppt @ doms
Supply chain management ppt @ doms
 
Information Technology in Supply Chain Management
Information Technology in Supply Chain ManagementInformation Technology in Supply Chain Management
Information Technology in Supply Chain Management
 
Supply Chain Connect Overview
Supply Chain Connect OverviewSupply Chain Connect Overview
Supply Chain Connect Overview
 
Building the connected Supply Chain – how digital is transforming Asia-Pacific
Building the connected Supply Chain – how digital is transforming Asia-PacificBuilding the connected Supply Chain – how digital is transforming Asia-Pacific
Building the connected Supply Chain – how digital is transforming Asia-Pacific
 
Scm group-11(rahul)-it-framework
Scm group-11(rahul)-it-frameworkScm group-11(rahul)-it-framework
Scm group-11(rahul)-it-framework
 
RFID Assisted Supply Chain Management System
RFID Assisted Supply Chain Management SystemRFID Assisted Supply Chain Management System
RFID Assisted Supply Chain Management System
 
Digital Transformation in Logistics and Supply Chain Management (1).pdf
Digital Transformation in Logistics and Supply Chain Management (1).pdfDigital Transformation in Logistics and Supply Chain Management (1).pdf
Digital Transformation in Logistics and Supply Chain Management (1).pdf
 
Role of it in scm
Role of it in scmRole of it in scm
Role of it in scm
 
Corporate Research Project on e-Supply Chain in Retail Industry of Australia
Corporate Research Project on e-Supply Chain in Retail Industry of AustraliaCorporate Research Project on e-Supply Chain in Retail Industry of Australia
Corporate Research Project on e-Supply Chain in Retail Industry of Australia
 

Mais de Siddharth Chandrasekar

The impact of implementing CSI and C-TPAT security initiatives on Supply Chai...
The impact of implementing CSI and C-TPAT security initiatives on Supply Chai...The impact of implementing CSI and C-TPAT security initiatives on Supply Chai...
The impact of implementing CSI and C-TPAT security initiatives on Supply Chai...
Siddharth Chandrasekar
 
Security,safety,quality in the food supply chain
Security,safety,quality in the food supply chainSecurity,safety,quality in the food supply chain
Security,safety,quality in the food supply chain
Siddharth Chandrasekar
 
Security economic consequences of piracy on shipping and its impacts og globa...
Security economic consequences of piracy on shipping and its impacts og globa...Security economic consequences of piracy on shipping and its impacts og globa...
Security economic consequences of piracy on shipping and its impacts og globa...
Siddharth Chandrasekar
 
Sustainability as a Source of Conflict in the Supply Chain
Sustainability as a Source of Conflict in the Supply ChainSustainability as a Source of Conflict in the Supply Chain
Sustainability as a Source of Conflict in the Supply Chain
Siddharth Chandrasekar
 
Solving : Integrated Systems + Recycling = Strategic Alliances
Solving : Integrated Systems + Recycling = Strategic AlliancesSolving : Integrated Systems + Recycling = Strategic Alliances
Solving : Integrated Systems + Recycling = Strategic Alliances
Siddharth Chandrasekar
 
The Impact on the Information Technology, Automation Technology and Equipment...
The Impact on the Information Technology, Automation Technology and Equipment...The Impact on the Information Technology, Automation Technology and Equipment...
The Impact on the Information Technology, Automation Technology and Equipment...
Siddharth Chandrasekar
 
Extended Gateways : Improving the Port / Hinterland Interface
Extended Gateways : Improving the Port / Hinterland InterfaceExtended Gateways : Improving the Port / Hinterland Interface
Extended Gateways : Improving the Port / Hinterland Interface
Siddharth Chandrasekar
 

Mais de Siddharth Chandrasekar (19)

Oil tankers
Oil tankersOil tankers
Oil tankers
 
The impact of implementing CSI and C-TPAT security initiatives on Supply Chai...
The impact of implementing CSI and C-TPAT security initiatives on Supply Chai...The impact of implementing CSI and C-TPAT security initiatives on Supply Chai...
The impact of implementing CSI and C-TPAT security initiatives on Supply Chai...
 
Security,safety,quality in the food supply chain
Security,safety,quality in the food supply chainSecurity,safety,quality in the food supply chain
Security,safety,quality in the food supply chain
 
Security economic consequences of piracy on shipping and its impacts og globa...
Security economic consequences of piracy on shipping and its impacts og globa...Security economic consequences of piracy on shipping and its impacts og globa...
Security economic consequences of piracy on shipping and its impacts og globa...
 
Electronic Commerce in Supply Chain
Electronic Commerce in Supply ChainElectronic Commerce in Supply Chain
Electronic Commerce in Supply Chain
 
Sustainability as a Source of Conflict in the Supply Chain
Sustainability as a Source of Conflict in the Supply ChainSustainability as a Source of Conflict in the Supply Chain
Sustainability as a Source of Conflict in the Supply Chain
 
Security of Supply
Security of SupplySecurity of Supply
Security of Supply
 
Solving : Integrated Systems + Recycling = Strategic Alliances
Solving : Integrated Systems + Recycling = Strategic AlliancesSolving : Integrated Systems + Recycling = Strategic Alliances
Solving : Integrated Systems + Recycling = Strategic Alliances
 
The Impact on the Information Technology, Automation Technology and Equipment...
The Impact on the Information Technology, Automation Technology and Equipment...The Impact on the Information Technology, Automation Technology and Equipment...
The Impact on the Information Technology, Automation Technology and Equipment...
 
Extended Gateways : Improving the Port / Hinterland Interface
Extended Gateways : Improving the Port / Hinterland InterfaceExtended Gateways : Improving the Port / Hinterland Interface
Extended Gateways : Improving the Port / Hinterland Interface
 
Factors affecting Management in Emerging Markets (BRIC) - An MNC perspective
Factors affecting Management in Emerging Markets (BRIC)- An MNC perspectiveFactors affecting Management in Emerging Markets (BRIC)- An MNC perspective
Factors affecting Management in Emerging Markets (BRIC) - An MNC perspective
 
Recruitment & Selection Principles
Recruitment & Selection PrinciplesRecruitment & Selection Principles
Recruitment & Selection Principles
 
Power Sharing
Power SharingPower Sharing
Power Sharing
 
Democracy & Diversity
Democracy & DiversityDemocracy & Diversity
Democracy & Diversity
 
Political Parties
Political PartiesPolitical Parties
Political Parties
 
Outcomes Of Democracy
Outcomes Of DemocracyOutcomes Of Democracy
Outcomes Of Democracy
 
Gender,Religion & Caste
Gender,Religion & CasteGender,Religion & Caste
Gender,Religion & Caste
 
Challenges To Democracy
Challenges To DemocracyChallenges To Democracy
Challenges To Democracy
 
Federalism
FederalismFederalism
Federalism
 

Improving customer service within the supply chain

  • 1. IMPROVING CUSTOMER VALUE WITHIN THE SUPPLY CHAIN THE IMPACT OF CONTAINER TRACKING SYSTEMS By Govardhan Rajayogam 1 st of October 2009
  • 2.
  • 3.
  • 4.  
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.