[e-Government Program City Paper : Amman, Jordan]

1. Jordan e-government Program
Katherine Al Majali

2. Vision
"An essential and active participant in the
economic and social development through the
use of information and communication
technology to enable easy access to government
information and services for all Users regardless
of their geographic location or economic status or
professional capacity "

3. e-Government strategy

4. e-Government strategy main pillars

5. e-Government strategy main pillars
 Institutional framework: establishing the e-Government Steering
Committee (eGSC), including members from different governmental
agencies.
 Legal Framework: e-transaction Law
 ICT infrastructure: establishing a federated architecture framework for all
government agencies and industry partners. The guiding principles include
interoperability, accessibility, information security, technology neutrality
and flexibility
 Business Level: The e-government program adopted a two-direction
approach to enable the government‘s business transformation. It first
focused on the program‘s internal business transformation and then
moved forward to sharing business transformation methodologies and
best practices externally across ministries.

6. Achievements
For several years, Jordan has been working in building and improving its e-
government infra structure and shared services, following are some of the
key achievements:
- Secure government Network SGN (over 90 entities connected on this
network)
- National Contact Center (NCC)
- Enterprise Service Bus ESB
- Cloud Computing
- Payment gateway
- SMS gateway
- E-government Portal
- E-services (i.e E-visa and residency services, Vocational licenses e-
services)
- Mobile Portal

8. Current Status and Future Projects
Jordan e-government program is looking towards growing the
government shared infrastructure and utilizing the services citizen
participation and use, following are some of the key activities:
- Single Sign On Portal
- Activating ESB usage by developing web-service to utilize
electronic data ex-change
- Public Key Infrastructure PKI
- new e-services for the key government entities
- Mobile applications: capitalize on the wide spread use of
mobiles by offering services through this 100+ % accessible
channel
- Enterprise Project Management EPM

9. Challenges and Obstacles
 Availability of resources (Human, Financial)
 Availability of local skills to implement and use e-Government
 Private sector capacity to participate in e-Government
development
 Cooperation and harmony among government entities
 Sustainability of e-Government implementation

10. Key strategies to overcome the obstacles and
difficulties
- Development of “champions” at key ministries / entities (CIOs) and
engage them as IT leaders
- Appoint and activate the National e-Government Steering Committee
- Focus on service-oriented projects to transform relationships among
citizens, businesses, and government employees as well as among
government departments.
- focus on initiatives and projects that yield enhanced user experience
and performance gains.

11. How this training program can contribute
- Learn from Korea e-government best practice regarding
setting a national e-government prioritization action plan
and interoperability standardization
- Learn from Korea e-government best practice regarding
engaging the entities in e-government activities and the
decision making framework.
- Learn from Korea e-government best practice regarding the
implementation and activation of key projects and services
- Learn from Korea e-government best practice regarding the
Sustainability of e-Government implementation

12. Q &A