[e-Government Program Action Plan : Guatemala City]

1. Systematic Research – Insight for Public
Policy and Decision Making
Local Governments of Guatemala
Nimsy Sujey Bonilla
Landaverry
Institute for the Development of Guatemala

2. ※ Question for the Action Plan
Information is power.
How to provide local governments with
valuable insight for e-government public
policy design and implementation?
How to implement an advice strategy for
successful execution of e-government?

3. Background and Purpose
Current Status and Issues
Improvement Strategy
Specific Action Plan
Expected Results
Contents

4. Background and Purpose
※ Describe why you have chosen this topic:
※ Describe the topic’s significance and purpose:
• Background
• Purpose
Absence of entities to support the successful implementation of e-government
policy.
 Lack of qualified persons for the implementation of e-government policy.
Inexistence of material and information related with this field.
 Planning and programming have been traditionally weak in the public sector
 Lack of systematic monitoring and evaluation
 Prevalence of improvisation

5. Current Status and Issues
IRI-International Republic Institute, Central America Chapter,
2014
Preliminary studies (IRI, 2014) acknowlege the absence of information, diagnosis
and sistematic research to inform decision making at the local government policy.
Short-term vision, incipient planning and programing.
Lack of human capacity, expertise
ANAM (Association of Municipalities of Guatemala)
Universities
Individual Local Goverments

6. Current Status and Issues – SWOT Analysis
S W
O T
Strength
Opportunity Threat
Weakness
The actual willingness of implementation of e-
government.
 Effective allocation of expertise
The advances of the e-government process in
some government entities.
 High level of coordination is needed
 Overcome mistrust
 Funding
Urgently needed to reduce inefficiencies
Absence of planning.
 Rely on full time researchers INDESGUA
 Production of statistics and need mapping
Diagnosis and rigorous research
The international community unconditional
support.
Priorities in problematic faced by citizens
 Change of paradigm
 Overcoming inertia

7. Current Status and Issues – Gap Analysis
Proposed Overall Goals (Objectives)
Proposed Purpose
Best use of expertise
Contribute to Local Government
Capacity Development
Contribution and Coordination
Creation of synergies in cities of the
same province
To
Be
As
Is
Production of reliable information
Provision of E-government Need-mapping
Creation of systematic registries and statistics
Solving the gap in independent studies
Inexistent E-government Need-Mapping
Shortages in statistics
Absence of independent, objective studies
Lack of reliable information
※ In this section,the proposal’s overall goals and
purpose need to be filled in.

8. Specific Action Plan
• The steps to achieve your goals
STEP 1
• Organizing pilot work-shops for problem diagnosis with
selected cities or local governments
STEP 2
• Research problem delimitation
STEP 3
• Research reports´presentation, follow up, implementation

9. • Implementing Organization
- Name of the organization: Institute for the Development of
Guatemala
- Nature or type of the organization: Non-Government Organization
- Major functions of the organization:
Advising, counseling, consulting, not-for profit projects
• Duration of the Project : (1) Year pilot program, (3) unfolding
further stages
- Date of commencement: January 2015.
- Date of completion: December, 2015 first stage and December. 2018,
second stage
Outline of the Action Plan

10. Action Plan Time Table
• Duration: (1) Year, pilot phase, First Year Work Plan: 2015-
2016
No Item Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Fund
US$
1 Action Plan presentation
2 Diagnosis Need-Mapping
3 Feedback from stakeholders
4 Research Process
5 Research report presentation
6 Monitoring and Evaluation
7
8 50KUS$
9
10

11. Expected Results – Outputs/Outcomes
• Economic Effects
The public inputs will be significantly reduce.
The public employers will be relocated in better and more strategic position.
The furthering of new investment in the country.
• Technical Effects
 New technology acquisition and implementation in several Government
sectors.
 Guatemalans experiences and technology for the implementation of e-
government could be improve.
• Social and Environmental Effects
The waiting time related with government process will be significantly reduce.
Changes in the cultural pattern of the Guatemalan’s will be done and a new
social lifestyle in the country will be introduce..

12. (Challenges and Solutions)
• Challenges and Risks
The lack of trust in the citizens.
The resistance and fear to the change.
The high level of bureaucracy could lead the lack of goals fulfillment.
• Solutions
Create incentives for citizens dare to use government services provider
through electronic government system.
Reduce the level of bureaucracy developed more action plans.