Guatemala is a Latin American country with a population of 15 million people and Spanish as its official language. It currently has a low ranking on e-government implementation according to international indicators. Some challenges to improving e-government in Guatemala include a culture based on paper processes, lack of computer training, insufficient budgets, and inadequate connectivity. However, strategies like increasing transparency of local expenditures, facilitating online public services, promoting competitiveness, and improving governance could help overcome these obstacles. A new training program aims to contribute to Guatemala City's e-government efforts by enhancing transparency, efficiency, integration, accessibility, and governance through knowledge transfer and other means.

1. Guatemala…
Country of Eternal Spring
City Paper

2. Agenda
Questions and Answers
How this Training Program would cointribute to Guatemala City´s
improvement of e-Government /ITS
Key Strategies to Overcome Obstacles and Challenges to e-
Government /ITS
Challenges and Obstacles in the Process of Planning and
Implementation of e-Government /ITS
Current Status of e-Government /ITS Implementation
General Facts of the country
Guatemala …

3. General Facts of the country
Guatemala …
 Region of Latin America
 108,800 km
 Official Language Spanish and
24 languages
 15 million people
 Dry and rainy season
 Lower-Middle Income Country
 HDI 135/188
 Capital: Guatemala City, 3
million population

4. Current Status of e-Government /ITS
Implementation (indicators)
Guatemala …
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
1
EGovernment Index 2012
Chile
Colombia
Costa Rica
Guatemala
Mexico
Republic of Korea
Sierra Leone
United States of America
Uruguay

5. Current Status of e-Government /ITS
Implementation (qualitative)
Guatemala …
 A work culture based on paper.
 Lack of information, systematization
 Poor Governance
 Citizens are not at the core of public service
 Inefficiency, long waiting time

6. Challenges and Obstacles in the Process of
Planning and Implementation of e-Government /ITS
Guatemala …
 Political (regulations, political will).
 Social (Computer training & culture).
 Economical (budget & y establishing funds).
 Technologic (access & connectivity).
 Administrative (Process decentralization).

7. Key Strategies to Overcome Obstacles and
Challenges to e-Government /ITS
Guatemala …
 Make public local expenditure more productive
& transparent:To inform about administrative /
financial expenses to the citizens.
 To facilitate citizens’ access to public services:To
implement online services and provide citizens
access in an efficient and effective way.
 Increase competitiveness:To promote
Knowledge Economy.

8. Key Strategies to Overcome Obstacles and
Challenges to e-Government /ITS
Guatemala …
• Improve governance: Elimination of arbitrary
decisions through the use of IT and application of
technology to process and process management.
• Enhance interaction between citizens and their
representatives in the public sector through
convenient online services
• Generate shared-responsibility environments:
Good governance processes supported on
electronic democracy

9. How this Training Program would cointribute to Guatemala
City´s improvement of e-Government /ITS
Guatemala …
 Transparency
 Efficiency
 Opportunities
 Speed
 Integration
 Security
 Ease of Use
 Service Excellence
 Upgradeable
 Effectiveness
 Democratization
 Scalability
 Coverage
 Accuracy
 KnowledgeTransfer
 Simplification
 Governance

11. GRACIAS - 감사합니다