Soft Skills/ Communication Skills

1. SOFT SKILLS December - 2008

6. Correct Blend

7. Effective Communication .

10. Communication is a Series of Experiences of Hearing Seeing Smell Touch Taste

16. TOTAL COMMUNICATION PROCESS

17. Communication: Speaking Body language Voice quality Intention Manner: directness, sincerity Dress and clothing (style, color, appropriateness for situation) Visual aids, animation Eye contact Emotional content, energy, strength Self-concept Concept of others Listening, hearing the underlying message Speaking from the heart Energy Setting, time, place, timing How the messenger holds the message Sensitivity Rhythm and pacing Attitude and confidence Rapport Agenda Purpose of communication - knowing what you want to communicate Clarity Silence, centering, looking

36. First Impression Test – Women Who would you hire?

37. First Impression Test – Men Who would you hire?

46. Negotiation Skills

57. Think about your influencing style Inspirational Logical Personal Forceful

62. E-Mail Etiquette

71. Questions?

72. Telephone Etiquette