Troubleshooting Skype for Business
•
3 gostaram•1,102 visualizações
Troubleshooting Skype for Business
Recomendados
Recomendados
Mais conteúdo relacionado
Mais procurados
Semelhante a Troubleshooting Skype for Business
Semelhante a Troubleshooting Skype for Business (20)
Último
Último (20)
Troubleshooting Skype for Business
- 1. Troubleshooting Skype for Business Shane Hoey | UC Rock Star | Microsoft MVP – Office Servers & Services shane@shanehoey.com
- 2. Shane Hoey – UC Rock star Redefine the Modern Workplace thru creative use of collaboration & mobility with Skype for Business
- 3. ‘We are stuck with technology when what we really want is just stuff that works’ Douglas Adams
- 4. Today’s Session Understanding CLS Install and Use CLS Gather and Review CLS Logs
- 5. Troubleshooting 101 Listen, Ask Questions, Listen again & don’t assume Intermittent ? Then look for patterns Lots of Moving Parts UAT is NOT Optional
- 6. Troubleshooting 101 Snooper Powershell Centralized Logging Service PreCall Diagnostic https://testconnectivity.microsoft.com Netmon Fiddler
- 8. Be Proactive Don’t wait for an issue… Record a call trace while it works then if it breaks you have a know good sample to compare with
- 9. Be Proactive Skype for Business TechNet Resources https://technet.microsoft.com/en-us/library/gg398616.aspx Key Health Indicators http://bit.ly/1GC6KpQ Call Quality Dashboard https://technet.microsoft.com/EN-US/library/mt126223.aspx >Statistics Manager https://technet.microsoft.com/EN-US/library/mt604834.aspx >Centralized Logging Service https://technet.microsoft.com/EN-US/library/jj688145.aspx
- 10. Statistics Manager Real-Time Statistics Manager that enables monitoring of key performance indicators in real-time.
- 11. Statistics Manager • View raw data in real time • View Aggregated data • Drill down • Create custom charts
- 12. Statistics Manager • Agent • Listener • Hub • Website • REDIS – Open Source
- 13. Statistics Manager • Server services collocated on a single server • Install REDIS onto Listener (Certificate Alert) • Install the Listener Service • Install the Website • Install an agent on each skype machine • Import the topology for the server
- 14. Centralized Logging Service CLS Agent CLS Controller Cmdlets Log Files -> Snooper or Notepad
- 16. Centralized Logging Service CLS Logger Start/Stop, Select Scenario Select Pools Search Powershell Output
- 17. Centralized Logging Service PowerShell is best! Start-CsClsLogging –Scenario AlwaysOn –Pools fepool.shanehoey.com Start-CsClsLogging -Scenario UserReplicator -Duration 8:00 -Pools fepool.shanehoey.com Stop-CsClsLogging -Scenario UserReplicator –Pools fepool.shanehoey.com Search-CsClsLogging -Pools fepool.shanehoey.com -OutputFilePath C:LogFileslogfile.txt Search-CsClsLogging -Computers edge.shanehoey.com -StartTime "11/20/2012 1:00:00 PM" -EndTime "11/20/2012 2:45:00 PM" -OutputFilePath C:Logfileslogfile.txt Snooper.exe
- 19. Top 3 Troubleshooting Takeaways Learn to use Centralised Logging Service via PowerShell Learn to Snooper AWESOME RESOURCE - Skype For Business Troubleshooting Guide by Thomas Poett -> http://bit.ly/20UEfB7
- 20. The Next Step Learn more about Shane Web shanehoey.com/hello Connect with Shane Email/Skype Twitter @shanehoey LinkedIn au.linkedin.com/in/shanehoey
- 21. Shane Hoey – UC Rock star Delivering the Modern Workplace experience thru Collaboration & Mobility with Skype for Business
- 22. Thanks!
Notas do Editor
- Background Image Source – shanehoey.com Image Source – MVP Logo – mvp.shanehoey.com
- Shane Hoey Image Source – shanehoey.com Image Source – MVP Logo – mvp.shanehoey.com Technology is my passion -- I redefine today’s Modern workspace with Collaboration & Mobility Solutions
- Understand the features of Skype for Business Centralized Logging Service Install and use the Centralized Logging Service Logger Tool Gather and review Centralized Logging Service Logger Tool logs
- Don’t Under Estimated Feedback from your users Listen, Ask Questions, Listen) If its an Intermittent Issue… then look look for patterns Skype for Business has lots of Moving Parts… You need to know all of them, or at least know who to ask eg firewall, reverse proxies, hypervisor, network, and these these are often not in your control UAT is not optional
- Very Important – Snooper helps to read SIP messages. PowerShell - Synthetic Transactions, Your own scripts, Become a Skype Ninja! Centralized Logging Service – If you haven’t used it yet, Why Not ? PreCall Diagnostic shows the current state of your network, and if there maybe impact to the audio quality in an upcoming call. Test Connectivity. Netmon captures from a network level and helps determine impact of firewalls, Routers etc. Fiddler.
- Before you call for help, double check your DNS, Firewall, Certs.
- Need to reword this slide
- SOURCE : blogs.technet.com/b/dodeitte/archive/2015/10/24/skype-for-business-server-real-time-statistics-manager.aspx SOURCE: technet.microsoft.com/EN-US/library/mt604837.aspx
- SOURCE : blogs.technet.com/b/dodeitte/archive/2015/10/24/skype-for-business-server-real-time-statistics-manager.aspx SOURCE: technet.microsoft.com/EN-US/library/mt604837.aspx View raw data for all servers in real time View data that is aggregated for a specific role, eg Front End Drill down to view data for specific sites, specific pools within the site, and then specific servers within the pool Create custom charts so that chosen counters are shown by default
- SOURCE : blogs.technet.com/b/dodeitte/archive/2015/10/24/skype-for-business-server-real-time-statistics-manager.aspx SOURCE: technet.microsoft.com/EN-US/library/mt604837.aspx A lightweight Agent running on each server you want to monitor, that allows configurable settings eg polling, The Listener is a server side API that receives data from all Agents and aggregates the data. The Hub runs on the web server as a client API for the system, provides real-time data updates to clients connected via the website. The Website is the user interface Statistics Manager requires Redis, an open-sourced data structure. Download Redis http://redis.io/
- SOURCE : blogs.technet.com/b/dodeitte/archive/2015/10/24/skype-for-business-server-real-time-statistics-manager.aspx SOURCE: technet.microsoft.com/EN-US/library/mt604837.aspx CLS very Powerful tool to help troubleshooting large or small issues eg root cause analysis, or performance problems. Single Server hosts all server side components. Prepare the Listener host machine by installing the Redis in-memory caching system, and ensure you have installed the appropriate certificates. Install the Listener service on the host machine. Install the Website on the host machine. Install an Agent on each Skype for Business Server machine you wish to monitor. Import the topology for the servers you are monitoring.
- SOURCE : blogs.technet.com/b/dodeitte/archive/2015/10/24/skype-for-business-server-real-time-statistics-manager.aspx SOURCE: technet.microsoft.com/EN-US/library/mt604837.aspx ClsAgent runs on every machine with Skype for Business Server deployed. CLSAgent listens (TCP 50001-50003) for commands from ClsController over WCF and sends responses back to the controller. Cmdlets manages log sessions eg (start/stop/update/search logs) ***REWORD THIS ***When search commands are sent, the resulting logs are returned to the ClsControllerLib.dll and aggregated. The controller sends commands to the agent, receives the status of those commands and manages the search log file data as it is returned from all agents on any computer in the search scope, and aggregates the log data into a meaningful and ordered output set. Exported Logfiles can be read in Notepad or Snooper (Preferable)
- As with most things PowerShell is Best
- NEED TO REPLACE THIS IMAGE SOURCE : blogs.technet.com/b/dodeitte/archive/2015/10/24/skype-for-business-server-real-time-statistics-manager.aspx SOURCE: technet.microsoft.com/EN-US/library/mt604837.aspx
- Open PDF and Talk it
- Alternatives Lets talk ? Ping Me
- What is my Value Proposition to th company & Their Customers Creative the (WHY) they want Shane Hoey!